Research Report

Slides | Successfully Partnering with 3rd Parties in Field Services

TSW Live! Session: Field Services

The increase in XaaS revenues, the rise of the business buyer, and industry restructuring are all disrupting the traditional relationship between technology vendors and their channel partners.

In these TSW Live! presentation slides, Vele Galovski, VP Support and Field Services Research, addresses the following: 

  • The transutuion to XaaS and it's impact on the channel community
  • Different outsourcing models
  • Performance metrics
  • Operational Best Practice
and more!

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Authored By:

Vele Galovski

VP Support and Field Services Research, TSIA

​Publish Date: May 7, 2020

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