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Research Report

Slides | Reactive and Predictive and Prescriptive Support Oh My!

TSW Live! Session: Support Services

The benefits of moving from Reactive to Predictive to Proactive / Prescriptive Support are huge for all support organizations.

Topics in these TSW Live! presentation slides include:

  • Incorporating Data Analytics into Support Services
  • Company Examples of Predictive, Proactive, Prescriptive Support
  • Framework for Analytic Feature Progression Moving to Proactive / Prescriptive Support Enablers


Download a copy to share with your team!

Authored By:

Vele Galovski

VP Support and Field Services Research, TSIA

Publish Date: May 7, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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