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Research Report
Slides | Everything Will Change: How COVID-19 Becomes the Accelerator for Customer Success
TSW Live! Customer Success Session
2020 has brought more change to our societal and business norms than any of us have anticipated.
In this session Phil Nanus, TSIA's VP, Customer Success Research, provides specific guidance and recommendations to customer success leaders during these challenging times.
Phil also shares some of the latest data from TSIA’s Rapid Research Response initiative and answer these important questions:
- How are technology suppliers being impacted by COVID-19?
- What changes can Customer Success organizations make that will impact your customers and company today?
- What strategic initiatives should you accelerate now that can drive a cost effective customer lifecycle?
Authored By:
Phil Nanus
VP Customer Success Research, TSIA
Publish Date: May 7, 2020
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Peg Rodarmel, SVP, Subscription Services, Infor
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