Research Report

Slides | Everything Will Change: How COVID-19 Becomes the Accelerator for Customer Success

TSW Live! Customer Success Session

2020 has brought more change to our societal and business norms than any of us have anticipated.

In this session Phil Nanus, TSIA's VP, Customer Success Research, provides specific guidance and recommendations to customer success leaders during these challenging times.

Phil also shares some of the latest data from TSIA’s Rapid Research Response initiative and answer these important questions:

  • How are technology suppliers being impacted by COVID-19?
  • What changes can Customer Success organizations make that will impact your customers and company today?
  • What strategic initiatives should you accelerate now that can drive a cost effective customer lifecycle?

Authored By:

Phil Nanus

VP Customer Success Research, TSIA

​Publish Date: May 7, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.