We use cookies to enhance site navigation, analyze site usage and show personalized advertising. See our Privacy Policy. California residents - see CCPA Privacy Policy Supplemental for opt-out options.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Research Report

Slides | Customer Training in the Time of Coronavirus

TSW Live! Education Services Session

In 1985, a book by the name of Love in the Time of Cholera was written by Gabriel García Márquez. That book title keeps popping up when thinking about customer training in the midst of COVID-19 and how it will impact education services organizations.

This session discusses three views of the situation:

  • What is the impact of COVID-19 today, on customer training organizations and how are education organizations responding to current challenges?
  • What new capabilities do education organizations need to be proactive and improve performance, especially in the absence of a timeline for returning to “normal?”
  • What will the education landscape look like post-COVID-19? Will it be forever changed? How can education organizations anticipate and plan for a “new normal?”

No one knows what the future holds, but in this time of uncertainty, the best plan is one that enables the education organization to move from reactive, to proactive, to future-active and to preserve and grow the education business along the way.

Authored By:

Maria Manning-Chapman

VP Education Services Research, TSIA

Publish Date: May 7, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.