TSW Live! Service Revenue Generation Session
Renewals are more than just an upcoming date that needs to be extended, a renewal is a calculated decision based on the entire experience your customer has with your employees, your services and your technology.
The inputs to a successful renewal require a proactive cadence, demonstrated consumption of services and shown value based decision-ready data. It’s a dynamic process, and now more than ever you must bring your “A” game to protect recurring revenues.
In this session, Jack Johnson, VP of Service Revenue Generation Research, and Jodie Paxton, VP of Service Revenue Generation Research explore connection points within your company that contribute to maximizing your revenue potential and minimizing churn.
From your services portfolio lead to your sales teams, your customer success, and renewals organizations. Increasing customer retention is much more than just a renewal date - it’s a team sport.