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With disruption comes change—whether we like it or not. At TSIA, we firmly believe this crisis will only accelerate the evolution of tech economic engines from transactional to contractual, specifically Level 3 services such as managed services, XaaS solutions, and outcome-based offers.
From the analysis of hundreds of technology and services solution providers, we know that companies simply have not built the muscles required for optimal success. These capabilities range from strategy to offers, from sales to customer success, from business operations to governance. However, one of the most neglected and underinvested organization functions in Level 3 offers is delivery operations.
This paper will focus on seven emerging service delivery capabilities that companies must invest in and build out starting this year.
Vice President and Managing Director, TSIA
Publish Date: May 27, 2020
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.