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Research Report
Services Engineering
An Overview
This Service Insight updates the 2006 paper on the services engineering function by defining its objectives, outlining key roles of the department, and listing metrics that can be used to evaluate the effectiveness of the function. The report also discusses why the function is critical to the long-term success of a technology professional services organization.
Authored By:
Thomas Lah
Executive Director, TSIA
Bo Di Muccio
VP Research, Professional Services, TSIA
Publish Date: March 21, 2014
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