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This Service Insight updates the 2006 paper on the services engineering function by defining its objectives, outlining key roles of the department, and listing metrics that can be used to evaluate the effectiveness of the function. The report also discusses why the function is critical to the long-term success of a technology professional services organization.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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