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This Service Insight updates the 2006 paper on the services engineering function by defining its objectives, outlining key roles of the department, and listing metrics that can be used to evaluate the effectiveness of the function. The report also discusses why the function is critical to the long-term success of a technology professional services organization.
Executive Director, TSIA
VP Research, Professional Services, TSIA
Publish Date: March 21, 2014
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Peg Rodarmel, SVP, Subscription Services, Infor
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