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Research Report

Service Readiness Management Survey 2022

This report is for Managed Services members only

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The requirement for technology companies and service providers to perform at expected levels on Day One of service has never been more clear. As more and more providers are migrating up the offer continuum toward outcome-based services, the tolerance for “learning on the job” is a thing of the past. We must be succinct in our offer, understand the outcome, and deliver as expected from the very beginning. Anything else is simply a recipe for degraded profits, degraded revenues, and most importantly, a degraded brand emphasized by lost customers.

In order to accomplish this within the current landscape, considering the expanse of technologies, verticals, and discrete solutions, we must have a formal approach to make sure we “get it right the first time.” 

Authored By:

Jeremy Blanton

Senior Director, Managed Services Research, TSIA

Publish Date: August 26, 2022

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