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The requirement for technology companies and service providers to perform at expected levels on Day One of service has never been more clear. As more and more providers are migrating up the offer continuum toward outcome-based services, the tolerance for “learning on the job” is a thing of the past. We must be succinct in our offer, understand the outcome, and deliver as expected from the very beginning. Anything else is simply a recipe for degraded profits, degraded revenues, and most importantly, a degraded brand emphasized by lost customers.
In order to accomplish this within the current landscape, considering the expanse of technologies, verticals, and discrete solutions, we must have a formal approach to make sure we “get it right the first time.”
Senior Director, Managed Services Research, TSIA
Publish Date: August 26, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.