This content is currently only available to TSIA members.
If you believe you are seeing this message in error,
please let us know.
Research Report
Scaling Customer Success with Low and Digital Touch
This research report, highly requested by TSIA members, examines the major differences and industry trends surrounding the go-to-market strategy of segmentation of low touch and digital touch. In light of the global pandemic, how has the industry pivoted to engage more of its customers? What changes are taking place from 2018 to the present as a result of the global economic changes and virtual work? This report addresses those questions and examines key industry changes in low touch and digital touch engagement strategies so that companies can scale their customer success organizations accordingly.
Authored By:
Stephen Fulkerson
Vice President, Customer Success Research, TSIA
Marc Troyan
Senior Director, Customer Success Research, TSIA
Publish Date: December 13, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
Experience Our Community
Our thriving community of 40,000 technology and services leaders rely on TSIA insights every day.