This paper details how cloud companies can leverage TSIA's seven-step framework for establishing and scaling customer success, including:
Leverage these practical research-based recommendations to maximize the impact of your customer success organization.
VP Research, Customer Success, Technology Services Industry Association
Publish Date: December 12, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor
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