Research Report

Renewal Maturity Model and Pacesetter Practices

This report is for Service Revenue Generation members only

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This Dataview covers information from the July 2014 webinar “Renewal Maturity Models and Pacesetter Practices: Recurring Service Revenues.” Topics include industry performance regarding renewal rates, a maturity model for renewing maintenance and support contracts, and renewal trends for subscription plans.

Authored By:

Julia Stegman

VP Research, Service Revenue Generation, TSIA

Publish Date: June 29, 2016

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Peg Rodarmel, SVP, Subscription Services, Infor

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