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This publication summarizes the discussions between TSIA Service Revenue Generation members during a one-day executive best practice sharing forum. Key focus was what is working, as well as the challenges associated with renewal engagements models in XaaS. Also discussed were emerging renewal practices, creating value for customers to set yourself up for renewal, transitioning customers from on-premise to XaaS, and collaboration between sales and renewal teams.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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