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This publication summarizes the discussions between TSIA Service Revenue Generation members during a one-day executive best practice sharing forum. Key focus was what is working, as well as the challenges associated with renewal engagements models in XaaS. Also discussed were emerging renewal practices, creating value for customers to set yourself up for renewal, transitioning customers from on-premise to XaaS, and collaboration between sales and renewal teams.
VP Research, Service Revenue Generation, TSIA
Publish Date: November 3, 2016
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Peg Rodarmel, SVP, Subscription Services, Infor
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