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Research Report
R3 Poll Results: Top Metrics for Best Practices in Customer Success
This document reports key research findings on the topic of best practices associated with metrics. The poll will investigate metric types and the most used. Customer success metrics are designed to help predict customer health, renewals, expansion, and forecast churn.
Authored By:
Stephen Fulkerson
Vice President, Customer Success Research, TSIA
Kyle Stanke
Research Analyst, TSIA
Publish Date: August 3, 2022
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