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Research Report

R3 Poll Results: Top Metrics for Best Practices in Customer Success

This report is for Customer Success members only

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This document reports key research findings on the topic of best practices associated with metrics. The poll will investigate metric types and the most used. Customer success metrics are designed to help predict customer health, renewals, expansion, and forecast churn.

Authored By:

Stephen Fulkerson

Vice President, Customer Success Research, TSIA

Kyle Stanke

Research Analyst, TSIA

Publish Date: August 3, 2022

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