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This document reports key research findings on the topic of best practices associated with metrics. The poll will investigate metric types and the most used. Customer success metrics are designed to help predict customer health, renewals, expansion, and forecast churn.
Vice President, Customer Success Research, TSIA
Research Analyst, TSIA
Publish Date: August 3, 2022
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Peg Rodarmel, SVP, Subscription Services, Infor
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