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Research Report

R3 Poll Results: CX versus CS Ops 2022

This report is for Customer Success members only

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This document reports key research findings on the topic of differences between customer experience (CX) and customer success operations. TSIA has conducted research to identify the differences between customer success and customer experience. Now, we are seeing an increase in organizations that have both a CX team and a CS operations team. This research will identify the commonality and differences between both organizations.

Authored By:

Marc Troyan

Director, Customer Success Research, TSIA

Darleen Kelly

Senior Manager, Customer Success Research, TSIA

Kyle Stanke

Publish Date: August 3, 2022

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