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This document reports key research findings on the topic of differences between customer experience (CX) and customer success operations. TSIA has conducted research to identify the differences between customer success and customer experience. Now, we are seeing an increase in organizations that have both a CX team and a CS operations team. This research will identify the commonality and differences between both organizations.
Director, Customer Success Research, TSIA
Senior Manager, Customer Success Research, TSIA
Publish Date: August 3, 2022
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