This content is currently only available to TSIA members.
If you believe you are seeing this message in error,
please let us know.
Research Report
R3 Poll Results: CX versus CS Ops 2022
This document reports key research findings on the topic of differences between customer experience (CX) and customer success operations. TSIA has conducted research to identify the differences between customer success and customer experience. Now, we are seeing an increase in organizations that have both a CX team and a CS operations team. This research will identify the commonality and differences between both organizations.
Authored By:
Marc Troyan
Director, Customer Success Research, TSIA
Darleen Kelly
Senior Manager, Customer Success Research, TSIA
Kyle Stanke
Publish Date: August 3, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
Experience Our Community
Our thriving community of 40,000 technology and services leaders rely on TSIA insights every day.