Research Report

Profiles in World-Class Service: Fall 2014 TSIA STAR Awards

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The Technology Services Industry Association (TSIA) began awarding STAR Awards to member companies in 1990 to recognize exceptional service and support operations. Over the years the categories have continually evolved to reflect the always-changing strategies and practices within the industry, and the scope of the awards has expanded beyond technology support to include TSIA’s other disciplines: field services, professional services, education services, service revenue generation, and managed services. The most frequently asked question regarding STAR Awards is, “Why did they win?” and this report answers that question, highlighting the success stories behind the most recent round of awards, Fall 2014, awarded at the Technology Services World conference in Las Vegas on October 22.

Authored By:

John Ragsdale

VP Research, Technology and Social, TSIA

Publish Date: November 21, 2014

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