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In the recurring revenue world, customer success teams play an essential role in the customer’s journey to value realization. A fully leveraged interdependent relationship between product and customer success is critical to ongoing customer value realization.
But what should this synergetic relationship look like and how can companies know they are engaging in practices that improve customer outcomes and growth?
Through research into effective industry practices, TSIA developed insights on the most impactful practices in the handshake between product management and customer success that are correlated with revenue growth.
Use this framework to assess where you are on the maturity curve and how to mature your inter-team engagement.
Vice President and Managing Director, Products and Offers Research, Technology Services Industry Association
Vice President, Customer Success Research, Technology Services Industry Association
Publish Date: July 6, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.