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2015 Press Releases

Call for Speakers Now Open for TSW San Diego 2016
SAN DIEGO, CA, October 29, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has announced their call for speakers for their much-anticipated spring event, TSW San Diego 2016.Technology Services World conferences have become renowned as the preeminent sources of learning and peer networking for technology service professionals worldwide.


Huawei Joins the Technology Services Industry Association
SHENZHEN, China, October 26, 2015 – Huawei today became the first Chinese ICT company to gain membership of the Technology Services Industry Association, a move that will help Huawei's Enterprise Business accelerate its services strategy worldwide. Membership of TSIA will offer Huawei's services organization the opportunity to benchmark and network with industry peers around the world.


TSIA Honors Industry Pioneers for Their Achievement of Operational Excellence
SAN DIEGO, October 22, 2015 – For organizations that are operating at high levels of operational excellence, the Technology Services Industry Association (TSIA) offers several options for receiving a certification credential to provide formal recognition of an organization's superior performance and service capability. Five pioneering organizations so far this year have achieved TSIA certification for their excellence in operational best practices. These top organizations were recognized at the closing ceremonies of the TSW 2015 Service Transformations conference in Las Vegas.


TSIA Names 2015 STAR Awards Winners
LAS VEGAS, October 21, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced the winners of the 2015 STAR Awards today at the Technology Services World (TSW) 2015 Service Transformations conference being held in Las Vegas.


TSIA Recognizes Certified Support Staff Excellence Center Honorees
LAS VEGAS, October 21, 2015 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, today announced that nine technology companies have been newly certified as Support Staff Excellence Centers, and six and have been recertified for 2015. These top organizations were honored at today's closing ceremonies of the Technology Services World (TSW) 2015 Service Transformations conference in Las Vegas.


"Women in Services" Networking Event To Be Held at the TSW 2015 Service Transformations Conference
LAS VEGAS, October 20, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will be hosting its annual Women in Services (WIS) networking and fundraising event tonight at the TSW 2015 Service Transformations conference.


TSIA Announces Transition in Its Largest Membership Program
LAS VEGAS, October 19, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today announced that it will be changing the scope of its Customer Success and Support service discipline by transitioning it into two membership programs—the Customer Success (CS) and Support Services (SS) membership offers. This transition will allow TSIA to provide its members with more focused thought leadership and dedicated research resources in these two rapidly evolving functions affecting today's technology service organizations. TSIA's executive director, Thomas Lah, made the announcement today at the Technology Services World (TSW) 2015 Service Transformations conference, held this week in Las Vegas.


TSW 2015 Service Transformations Conference Opens with Record Attendance from Leading Players in Technology Services
LAS LAS VEGAS, October 19, 2015 – Hosted by the Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, the Technology Services World (TSW) 2015 Service Transformations conference commenced today in Las Vegas with the highest attendance on record with over 1,500 technology services leaders and solutions providers under one roof.


TSIA Releases New Ebook at TSW 2015 Service Transformations Conference
SAN DIEGO, October 16, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today announced the publication of their newest ebook, "How to Avoid the 5 Most Common Mistakes Made in Managed Services," authored by George Humphrey, TSIA's senior director of managed services. This ebook will be a featured resource at the TSW 2015 Service Transformations conference in Las Vegas, taking place October 19-21.


Technology Industry's Top Solutions Providers to Participate at TSW 2015 Service Transformations Conference
SAN DIEGO, October 15, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will bring the world's top services industry experts together under one roof at the Technology Services World (TSW) 2015 Service Transformations conference, being held at the ARIA Resort & Casino, October 19-21. TSW is the premier source of peer learning, networking, and idea sharing within the technology services sector.


Seasoned Executive Peter Armaly Appointed Vice President of Research, Customer Success for TSIA
SAN DIEGO, CA, October 5, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today announced that Peter Armaly, a customer success and support executive with over 30 years of experience, has joined the TSIA Research Team to further develop TSIA's customer success research initiatives.


TSIA Selects Finalists for 2015 STAR Awards
SAN DIEGO, October 1, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today announced that the finalists have been selected for the 2015 STAR Awards. The winners will be announced at the TSW 2015 Service Transformations conference being held October 19-21 in Las Vegas.

Latest TSIA Research Presented at TSW 2015 Service Transformations
SAN DIEGO, September 22, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has announced the lineup of the TSIA Power Hour sessions to be presented at the Technology Services World (TSW) 2015 Service Transformations conference on October 19-21 in Las Vegas. Focusing on the conference’s theme of "Growing Customers Successfully," these presentations aim to address common business challenges and offer solutions for growing customers at scale.


TSIA Announces Keynote Presenters for TSW 2015 Service Transformations
SAN DIEGO, September 17, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has announced the keynote speakers for their fall conference, Technology Services World (TSW) 2015 Service Transformations, taking place October 19-21 in Las Vegas. In these sessions, top leaders in the technology services industry will share real-world success stories and firsthand experiences in driving revenue growth from their existing customer base.


TSIA Executive to Speak at Dynamic Disruption Sales and Marketing Summit
SAN DIEGO, CA, August 10, 2015 – René Grossrieder, senior vice president of membership development for the Technology Services Industry Association (TSIA), is slated to speak at the Dynamic Disruption Sales and Marketing Summit 2015. This one-day conference, intended for sales and marketing professionals to learn from industry leaders in an interactive atmosphere, will take place on October 9 at the San Diego Marriott in Del Mar.


J.D. Power Reports: Cisco Recognized for Excellence in Certified Technology Service and Support Program For the Ninth Time in a Row
WESTLAKE VILLAGE, Calif., July 17, 2015 – For the ninth time in a row, Cisco has achieved certification under the J.D. Power Certified Technology Service and Support Program.SM This distinction recognizes Cisco for delivering "An Outstanding Customer Service Experience" to customers globally.


Blackbaud, Knowledge Factor, and Compellon Receive Coveted 2015 Vision Awards from the Technology Services Industry Association
SANTA CLARA, Calif., May 7, 2015 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, yesterday announced Blackbaud, Knowledge Factor, and Compellon as winners of the 2015 TSIA Vision Awards at the Technology Services World (TSW) 2015 Best Practices conference in Santa Clara, California.


TSIA's TSW Best Practices Conference to Move to San Diego in 2016
SAN DIEGO, CA, May 6, 2015 – The Technology Services Industry Association (TSIA), today announced that it is moving its premier spring event, the Technology Services World (TSW) Best Practices conference, from its former home of Santa Clara to San Diego, the location of TSIA headquarters.


Finalists Announced for TSIA's 2015 Service Revolutions Competition
SANTA CLARA, California, May 5, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, yesterday announced the finalists for its 2015 Service Revolutions competition, set to take place on Wednesday, May 6, at Technology Services World (TSW) 2015 Best Practices in Santa Clara, California. This year's finalists are Blackbaud, Cisco, Compellon, Entytle, FinancialForce, KnowledgeFactor, LogMeIn, SkillFitness, and Zebra.


Service Industry Exec Mary Trick Keynotes Women in Services Event at TSW 2015 Best Practices
SANTA CLARA, CA, May 5, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will be hosting its annual Women in Services (WIS) networking and fundraising event tonight at the TSW 2015 Best Practices conference. Keynoting this event is Mary Trick, the executive vice president at Infor.


TSIA Introduces Its New Expand Selling Research Discipline
SANTA CLARA, CA, May 4, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today introduced its newest membership offer—the Expand Selling (ExS) service discipline. Mark Middlekamp, a seasoned executive with over 25 years of experience in technology products and services, will be leading research initiatives covering the emerging field of expand selling. The announcement was made today by TSIA executive director, Thomas Lah, during his opening keynote at TSIA's Technology Services World (TSW) Best Practices conference, taking place on May 4-6 in Santa Clara.


TSW 2015 Best Practices Conference Opens with Record Attendance from Leading Players in Technology Services
SANTA CLARA, Calif., May 4, 2015 – Hosted by the Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, Technology Services World (TSW) 2015 Best Practices commenced today in Silicon Valley with the highest attendance on record from leading players in the technology services industry.


World-Class Solutions Providers to Participate at Premier Technology Services Event –TSW 2015 Best Practices
SAN DIEGO, CA, April 14, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will bring the top services industry experts together under one roof at Technology Services World (TSW) 2015 Best Practices, being held at the Santa Clara Convention Center, May 4-6. TSW is the premier source of peer learning, networking, and idea sharing within the technology services sector.


Seasoned Technology Executive René Grossrieder Appointed Senior Vice President, Membership Development for TSIA
SAN DIEGO, CA, March 25, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that René Grossrieder, an accomplished executive with over 25 years of experience in the technology field, has joined TSIA as the senior vice president, membership development, to advance TSIA's membership development initiatives.


TSIA Announces Categories for 2015 STAR Awards – Accepting Nominations Through May 30th
SAN DIEGO, March 11, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today announced the awards categories for the 2015 STAR Awards. The awards program will begin accepting nomination forms beginning March 16 and will continue through May 30, 2015.


Executive Director of TSIA to Keynote at Customer Success Summit 2015
SAN DIEGO, CA, March 6, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today announced that TSIA's executive director, Thomas Lah, will be delivering the closing keynote at the Customer Success Summit 2015, presented by Totango. TSIA is sponsoring this event and will be attending as an exhibitor in the Expo.


TSIA Research Launches New Brazil Lite Benchmark Study
SAN DIEGO, CA, February 11, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today launched a new study titled "Brazil Lite Benchmark Study," conducted by Julia Stegman, TSIA's VP of research, service revenue generation. This is the first in a new series of country-specific benchmark studiesthat TSIA will be conducting over the course of 2015 for recurring services. While future studies in this series will include subscriptions, the Brazil Lite Benchmark Study will primarily focus on maintenance and support revenues in Brazil.


TSW 2015 Best Practices Conference Schedule Announced
SAN DIEGO, CA, January 22, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, is hosting its Technology Services World (TSW) 2015 Best Practices conference on May 4-6 in Santa Clara, California. This year's conference will focus around a central theme of "Driving Adoption and Outcomes", and is touted as the premier source of peer learning, networking, and idea sharing within the technology services sector.