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2014 Press Releases

Marketo's Commitment to Customer Support and Success Recognized by Leading Association for Technology Services
SAN MATEO, Calif., November 4, 2014 – Marketo, the leading provider of engagement marketing software and solutions, announced today that it has achieved a "Rated Outstanding, Assisted & Self-Service, San Mateo" certification from the Technical Services Industry Association (TSIA), the leading association for technology services. This certification recognizes that Marketo's Support Organization meets the highest industry standards for customer support operations.


Call for Speakers Opens for 2015 Technology Services World Best Practices Conference
SAN DIEGO, CA, October 28, 2014 – The Technology Services Industry Association, the leading association for today's technology services organizations, announced their call for speakers for TSIA's much-anticipated spring event—TSW Best Practices 2015. Technology Services World spring and fall conferences have become renowned as the preeminent sources of learning and peer networking for technology service professionals.


Deltek Customer Care "Rated Outstanding" By The Technology Services Industry Association For Second Year In A Row
Orlando, Fl., November 11, 2014 — Deltek, the leading global provider of enterprise software and information solutions for professional services firms and government contractors, today announced Deltek's Customer Care technical support organization has achieved a "Rated Outstanding Global Assisted Support" certification for the second year in a row. The certification from the Technical Services Industry Association (TSIA) — the leading association for technology services — recognizes that Deltek meets the highest industry standards for customer support operations.


TSIA Recognizes Certified Support Staff Excellence Center Honorees
LAS VEGAS, October 22, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that Alcatel-Lucent, Axway, Brightcove, Endace, International Game Technology (IGT), Marketo, nCino, Pentaho, Verisign, and Vital Images have been certified as Support Staff Excellence Centers. These top organizations, as well as companies receiving their recertification, were honored at today's closing ceremonies of the Technology Services World (TSW) 2014 Service Transformations conference in Las Vegas.


TSIA Names 2014 STAR Award Winners
LAS VEGAS, October 22, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced the winners of the 2014 STAR Awards today at the Technology Services World (TSW) 2014 Service Transformations conference being held in Las Vegas.


Verint and FinancialForce.com Named Winners of TSIA’s Fall 2014 TechBEST Awards
LAS VEGAS, October 22, 2014 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, honored Verint with the TechBEST Award (Best in Adoption) at the Technology Services World (TSW) 2014 Service Transformations conference in Las Vegas. In addition, FinancialForce.com was awarded TechBEST (Best in Show), determined by conference attendee vote. The announcements were made at the Technology Services World (TSW) Best Practices conference being held this week in Las Vegas.


TSIA to Collaborate with J.D. Power on New Assisted Technical Support Certification
LAS VEGAS, October 21, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has announced their collaboration with J.D. Power in the creation of J.D. Power Certified Assisted Technical Support, a new assisted support certification program. This announcement was made during the Power Hour at the TSW Service Transformations conference during the Power Hour on Monday, October 20.


"Women in Services" Event To Be Held at the Technology Services World 2014 Service Transformations Conference
LAS VEGAS, October 21, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will be hosting its annual Women in Services (WIS) networking and fundraising event tonight at the TSW 2014 Service Transformations conference.


TSW 2014 Service Transformations Conference Opens with Record Attendance from Leading Players in Technology Services
LAS VEGAS, October 20, 2014 – Hosted by the Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, Technology Services World 2014 Service Transformations commenced today in Las Vegas with the highest attendance on record from leading players in the technology services industry with close to 1,300 service executives under one roof.


Industry's Top Solutions Providers to Participate at Premier Technology Services Event of 2014—TSW: Service Transformations
SAN DIEGO, CA, October 17, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will bring the world's top services industry experts together under one roof at the Technology Services World (TSW) 2014 Service Transformations conference, being held at the ARIA resort and casino, October 20-22. TSW is the premier source of peer learning, networking, and idea sharing within the technology services sector.


TSIA Names Changepoint, LivePerson, and Verint as Finalists for TSIA's Fall 2014 TechBEST Awards
SAN DIEGO, October 8, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that Changepoint, LivePerson, and Verint have been named as finalists for the Fall 2014 TechBEST Awards for "Best in Adoption". The winner will be announced during the TSW Service Transformations conference, taking place October 20-22 in Las Vegas.


TSIA Research Issues New Project Performance Study Summary
SAN DIEGO, CA, October 6, 2014 — The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has issued a new report titled "TSIA Project Performance Study Summary," authored by Bo Di Muccio, Ph.D., TSIA's VP of professional services research. The report focuses on recently collected benchmark data related to project performance for professional services.


TSIA Selects Finalists for 2014 STAR Awards
SAN DIEGO, October 1, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced today that the finalists have been selected for the 2014 STAR Awards. The winners will be announced at the TSW Service Transformations conference being held October 20-22 in Las Vegas.


TSIA Research Issues New Report on the State of Knowledge Management
SAN DIEGO, CA, September 30, 2014 — The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today announced they will be issuing a new report titled "The State of Knowledge Management: 2014," authored by John Ragsdale, TSIA's VP of technology and social research. The report focuses on the results of TSIA's 2nd annual Knowledge Management (KM) survey and will be released on October 20 in conjunction with the start of the 2014 TSW Service Transformations conference in Las Vegas.


TSIA Research Issues New Report on Adoption Services to Close Consumption Gap
SAN DIEGO, CA, September 24, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has issued a new report titled "Adoption Services: Closing the Consumption Gap," authored by Maria Manning-Chapman, TSIA's senior director of education services research. The report focuses on developing adoption and outcome-based services for growth and profitability in the education services field.


TSIA Announces Results of 2014 Customer Success Benchmark Survey
SAN DIEGO, September 16, 2014 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, has announced the results of their 2014 Customer Success benchmark survey as part of the recent rebranding of their Support Services discipline as Customer Success and Support. The survey results were made available to the TSIA members who completed the survey, and the data collected will be made publicly available during the Technology Services World (TSW) conference in Las Vegas on Monday, October 20th.


Leading Technology Provider Verizon Enterprise Solutions Joins TSIA
SAN DIEGO, CA, September 4, 2014 – The Technology Services Industry Association (TSIA), the leading professional association for the technology services industry, announced that Verizon Enterprise Solutions has signed three-year memberships in TSIA’s Field Services, Managed Services, Professional Services Service Revenue Generation, and Support Services disciplines. With their participation in TSIA’s largest research practices, Verizon becomes fully integrated in TSIA’s growing membership community.


J.D. Power Reports: Cisco Recognized for Excellence in Certified Technology Service and Support Program For a Fifth Consecutive Year and Eighth Year Overall
WESTLAKE VILLAGE, CA, July 21, 2014 – For a fifth consecutive year and eighth year overall, Cisco has achieved certification under the J.D. Power Certified Technology Service and Support Program.SM This distinction recognizes Cisco for delivering "An Outstanding Customer Service Experience" to customers globally.


Seasoned Services Executive Judith Platz Appointed Vice President Research, Customer Success and Support for TSIA
SAN DIEGO, CA, June 16, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that Judith Platz, a seasoned customer support executive with over 25 years of experience, has joined the TSIA Research Team and will head the organization's newly expanded Support Services discipline that now covers the emerging field of customer success.


Call for Speakers Opens for Technology Services World (TSW) 2014 Service Transformations
SAN DIEGO, CA, May 14, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced the Call for Speakers for TSIA's much-anticipated fall event—Technology Services World (TSW) 2014 Service Transformations. TSW spring and fall conferences have become renowned as the preeminent sources of learning and peer networking for technology service professionals.


TSW 2014 Best Practices Conference Brings Extreme Efficiencies to Technology Services Organizations
SAN DIEGO, CA, May 8, 2014 – Technology Services World (TSW) 2014 Best Practices concluded yesterday in Santa Clara, California, having drawn record-breaking attendance from leading players in the technology services industry. The event, hosted by the Technology Services Industry Association (TSIA), focused on the industry's latest trends, key data points, pioneering innovations, and pivotal topics that will shape the future of technology services.


Cisco Exec Jeanne Beliveau-Dunn Keynotes “Women in Services” Event at Technology Services World 2014 Best Practices
SAN DIEGO and SANTA CLARA, May 7, 2014 – Jeanne Beliveau-Dunn, vice president and general manager of learning at Cisco, was the keynote speaker at the Women in Services (WIS) networking dinner held at Technology Services World 2014 Best Practices last evening. The three-day conference, hosted by TSIA, is the preeminent source of learning and peer networking in the services industry.


Jive Software Named TechFUTURES Audience Favorite at Technology Services World 2014 Best Practices
SANTA CLARA and SAN DIEGO, May 7, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, honored Jive Software with the TechFUTURES Audience Favorite Award today at the Technology Services World (TSW) 2014 Best Practices conference in Santa Clara.


DB Kay & Associates and Klever Named Winners of TSIA's Spring 2014 TechBEST Awards
SANTA CLARA and SAN DIEGO, May 7, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, honored DB Kay & Associates with the TechBEST Award (Best in Satisfaction) today at the Technology Services World (TSW) 2014 Best Practices conference in Santa Clara. In addition, Klever was awarded TechBEST (Best in Show), determined by conference attendee vote. The announcement was made today at the Technology Services World (TSW) Best Practices conference being held this week in Silicon Valley.


Blackbaud, Radialpoint, and SimpleQL Receive Coveted 2014 Vision Awards from the Technology Services Industry Association
SANTA CLARA and SAN DIEGO, Calif., May 7, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today announced Blackbaud, Radialpoint, and SimpleQL as winners of the 2014 TSIA Vision Awards at the Technology Services World (TSW) 2014 Best Practices conference in Santa Clara, California. Finalists include ANCILE, SAP, Transversal, and XOEye Technologies.


TSW 2014 Best Practices Opens with High Attendance from Leading Players in Technology Services
SAN DIEGO and SANTA CLARA, May 6, 2014 – Hosted by the Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, Technology Services World 2014 Best Practices kicked off yesterday in Santa Clara, California, with high attendance from leading players in the technology services industry.


TSIA to Expand the Scope of Its Support Services and Service Revenue Generation Membership Programs
SAN DIEGO and SANTA CLARA, CA, May 5, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that it is significantly expanding the scope of two of its flagship membership programs—the Support Services (SS) and Service Revenue Generation (SRG) membership offers. The expansion includes coverage in TSIA's thought leadership research program for two key emerging functions that are linked to evolving service executive roles, Customer Success and Account Expansion. The announcement was made by TSIA executive director Thomas Lah today during his opening keynote at TSIA's Technology Services World (TSW) Best Practices conference, being held May 5-7 in Santa Clara.


ANCILE, Blackbaud, Radialpoint, SAP, SimpleQL, Transversal, and XOEye Technologies Named as Finalists for TSIA's 2014 Service Revolutions Competition
SAN DIEGO and SANTA CLARA, California, May 5, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced the finalists for its 2014 Service Revolutions competition, set to take place on Wednesday, May 7, at Technology Services World (TSW) 2014 Best Practices in Santa Clara, California.


TSIA Names Bomgar, Coveo, and DB Kay & Associates as Finalists for TSIA's Spring 2014 TechBEST Awards
SAN DIEGO and SANTA CLARA, May 5, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that Bomgar, Coveo, and DB Kay & Associates have been named as finalists for the Spring 2014 TechBEST Awards. The announcement was made today at the Technology Services World (TSW) Best Practices conference being held this week in Silicon Valley.


Industry's Top Solutions Providers to Participate at Premier Technology Services Event of 2014—Technology Services World Best Practices
SAN DIEGO, CA, May 2, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will bring the world's top services industry experts together under one roof at Technology Services World (TSW) 2014 Best Practices, being held at the Santa Clara Convention Center May 5-7. TSW is the premier source of peer learning, networking, and idea sharing within the technology services sector.


Technology Services Europe 2014 Addresses Issues for Europe-Based Services Professionals
SAN DIEGO, CA, March 19, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, held its Technology Services Europe (TSE) 2014 conference March 18-19 in Munich, Germany. TSE 2014 revealed current trends, challenges, and opportunities in the European marketplace. Covered were how companies are transforming their service businesses in the key areas of service delivery, service offers, service capabilities, and service organizational structure.