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2013 Press Releases

Call for Speakers Opens for Technology Services World 2014 Best Practices

SAN DIEGO, CA, October 29, 2013 – The Technology Services Industry Association, the leading association for today’s technology services organizations, announced the Call for Speakers for TSIA’s much-anticipated spring event—TSW Best Practices 2014. Technology Services World spring and fall conferences have become renowned as the preeminent sources of learning and peer networking for technology service professionals.

 


 

TSW 2013 Service Transformations Redefines the Future of Technology Services

LAS VEGAS, NV, and SAN DIEGO, CA, October 24, 2013 – Technology Services World 2013 Service Transformations concluded yesterday in Las Vegas, having drawn record-breaking attendance from leading players in the technology services industry. The event, hosted by the Technology Services Industry Association (TSIA), focused on the industry’s hottest topics, including business transformation, consumption analytics, big data, cloud computing, and the just-released book, B4B.

 


 

Compuware and LivePerson Named Winners of TSIA’s Fall 2013 TechBEST Awards

SAN DIEGO and LAS VEGAS, October 23, 2013 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, honored Compuware with the TechBEST Best in Adoption Award today at the Technology Services World (TSW) 2013 Service Transformations conference in Las Vegas. In addition, LivePerson was awarded TechBEST Best in Show.

 


 

TSIA Recognizes Certified Support Staff Excellence Center Honorees

SAN DIEGO and LAS VEGAS, October 23, 2013 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that Brocade, Cisco, Corptax, HP, Riverbed, TeleTracking, and Tricentis have been certified as Support Staff Excellence Centers. These top organizations were honored at today’s closing ceremonies of the Technology Services World 2013 Service Transformations conference in Las Vegas.

 


 

TSIA Honors Industry Pioneers for Their Achievement of Operational Excellence

SAN DIEGO and LAS VEGAS, October 23, 2013 – For organizations that are operating at high levels of operational excellence, the Technology Services Industry Association (TSIA) offers several options for receiving a certification credentials to provide formal recognition of an organization’s superior performance and service capability. Eight pioneering organizations so far this year have achieved TSIA certification for their excellence in operational best practices. These top organizations were recognized at today’s closing ceremonies of the Technology Services World 2013 Service Transformations conference in Las Vegas.

 


 

TSIA Names 2013 STAR Award Winners

SAN DIEGO and LAS VEGAS, October 23, 2013 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced the winners of the 2013 STAR Awards today at the Technology Services World (TSW) 2013 Service Transformations conference being held in Las Vegas.

 


 

Successful “Women in Services” Event Held at Technology Services World 2013 Service Transformations

SAN DIEGO and LAS VEGAS, October 23, 2013 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, held its fall 2013 Women in Services (WIS) networking and fundraising event at Technology Services World 2013 Service Transformations last evening. The three-day conference, hosted by TSIA, is the preeminent source of learning and peer networking in the services industry.

 


 

TSW 2013 Service Transformations Opens with Record Attendance from Leading Players in Technology Services

SAN DIEGO and LAS VEGAS, October 21, 2013 – Hosted by the Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, Technology Services World 2013 Service Transformations commenced today in Las Vegas, with the highest attendance on record from leading players in the technology services industry.

 


 

Much-Anticipated New Book Titled “B4B” Launched Today at Technology Services World (TSW) Service Transformations

SAN DIEGO and LAS VEGAS – October 21, 2013 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, launched its much-anticipated new business book to a large gathering today at Technology Services World (TSW) Service Transformations in Las Vegas. Garnering much industry attention as a game-changing book for every type of business executive, B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship is based on TSIA’s work with over 300 leading suppliers that are working together on a single challenge: business model transformation.

 


 

TSIA Names Citrix, Compuware, and Coveo as Finalists for TSIA’s Fall 2013 TechBEST Awards

SAN DIEGO and LAS VEGAS, October 21, 2013 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that Citrix, Compuware, and Coveo have been named as finalists for the Fall 2013 TechBEST Awards. The announcement was made today at the Technology Services World (TSW) Service Transformations conference being held this week in Las Vegas.

 


 

Industry’s Top Solutions Providers to Participate at Technology Services World Service Transformations

SAN DIEGO, CA, October 18, 2013 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, will bring the world’s top services industry experts together under one roof at Technology Services World (TSW) 2013 Service Transformations, being held at the ARIA Resort in Las Vegas October 21-23. TSW is the premier source of peer learning, networking, and idea sharing within the technology services sector.

 


 

Deltek Customer Care “Rated Outstanding” by the Technical Services Industry Association

Dallas, TX, October 14, 2013 – Deltek, the leading global provider of enterprise software and information solutions for professional services firms and government contractors, today announced Deltek’s Customer Care technical support organization has achieved a “Rated Outstanding Global Assisted Support” certification from the Technical Services Industry Association (TSIA) – the leading association for technology services. This certification recognizes that Deltek meets the highest industry standards for customer support operations.

 


 

Technology Services Industry Veteran Vele J. Galovski Appointed Vice President of Field Services Research for TSIA

SAN DIEGO, CA, October 8, 2013 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that services industry veteran Vele J. Galovski has joined the TSIA team. He will serve as the vice president of field services research and will manage TSIA’s efforts in industry benchmarking, research, and thought leadership in this important service discipline.

 


 

Tektronix Communications receives TSIA “Rated Outstanding Global Assisted” Certification, Recognizing Ongoing Efforts to Optimize its World-class Customer Support Organization

PLANO, TX – September 25, 2013 – Riverbed Technology (NASDAQ: RVBD), the application performance company, announced today that the company has received certification under the J.D. Power 2013 Certified Technology Service and Support Program.  This certification acknowledges excellence in delivering outstanding service and support on a worldwide basis to Riverbed customers.  This is the third consecutive year Riverbed has received this distinction for providing customers with “An Outstanding Customer Service Experience”.

 


 

Riverbed Receives Certification from J.D. Power and TSIA for Excellence in Global Customer Service and Support for Third Consecutive Year

SAN FRANCISCO, CA – September 24, 2013 – Riverbed Technology (NASDAQ: RVBD), the application performance company, announced today that the company has received certification under the J.D. Power 2013 Certified Technology Service and Support Program.  This certification acknowledges excellence in delivering outstanding service and support on a worldwide basis to Riverbed customers.  This is the third consecutive year Riverbed has received this distinction for providing customers with “An Outstanding Customer Service Experience”.

 


 

Groundbreaking New Book Titled “B4B” Presents Bold New Concepts Shaping the Future of the Technology Industry

SAN DIEGO, CA – September 23, 2013 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, is launching a new book based on its work with over 300 leading suppliers that are working together on a single challenge: business model transformation. Titled B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship, authors J.B. Wood, CEO, TSIA; Todd Hewlin, managing director, TCG Advisors; and Thomas Lah, executive director, TSIA, frame what is possible in an age where suppliers are connected to their customers in real time.

 


 

Influential Leaders Set to Take the Stage at Technology Services World (TSW) Service Transformations

SAN DIEGO, CA, September 5, 2013 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced a world-class keynote lineup for the 2013 Technology Services World (TSW) Service Transformations conference, taking place October 21-23 at the ARIA Resort in Las Vegas. The 2013 keynote lineup is the largest in TSW history, with eight industry thought leaders providing definitive guidelines for reorienting a maturing tech industry for a new phase of growth.

 


 

J.D. Power Reports: Cisco Recognized for Excellence in Certified Technology Service and Support Program For a Fourth Consecutive Year

WESTLAKE VILLAGE, CA, September 3, 2013 –For a fourth consecutive year, Cisco has achieved certification under the J.D. Power Certified Technology Service and Support Program.SM This distinction recognizes Cisco for delivering "An Outstanding Customer Service Experience" to customers globally. This is the seventh time Cisco has achieved certification.

 


 

TSIA Research Issues New Report on Fee-based Value-Added Services for Cloud Computing

SAN DIEGO, CA, July 24, 2013 – The Technology Services Industry Association (TSIA)—the leading association for today’s technology services organizations—has issued a new report titled “Cloud Computing: Build the Right Foundation Now,” authored by Julia Stegman, TSIA vice president of service revenue generation research. The report focuses on building value-added services for growth and profitability.

 


 

TSIA Research Calculates Impact of Services on Long-Term Company Growth

SAN DIEGO, CA, July 22, 2013 – The Technology Services Industry Association (TSIA)—the leading association for today’s technology services organizations—has issued a new report titled “The Return on Services: A Decade of Evidence from the IT Industry,” authored by Thomas Lah, TSIA executive director; Bo Di Muccio, PhD, TSIA vice president of professional services research; and Jeremy Dalle Tezze, TSIA director of data analytics.

 


 

TSIA’s “Managed Services” Discipline Reaches Membership Milestone

SAN DIEGO, CA, May 28, 2013 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that its Managed Services discipline has grown to include 20 founding-member organizations. The milestone marks the official establishment of the Managed Services discipline within TSIA. The formation of the discipline was originally announced in October 2012 at TSIA’s Technology Services World (TSW) Service Transformations conference in Las Vegas.

 


 

TSIA Announces Growth of Its Partner Programs

SAN DIEGO, CA, May 22, 2013 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced the continued growth of three of its key partner programs—the Expert Alliance Partner (EAP), Program Alliance Partner (PAP), and Services Expert Alliance (SEA) programs—with 19 participants presently engaged.

 


 

Call for Speakers Opens for Technology Services World 2013 Service Transformations

SAN DIEGO, CA, May 14, 2013 – The Technology Services Industry Association, the leading association for today’s technology services organizations, announced the Call for Speakers for TSIA’s much-anticipated fall event—TSW 2013 Service Transformations. Technology Services World spring and fall conferences have become renowned as the preeminent sources of learning and peer networking for technology service professionals.

 


 

TSW Best Practices 2013 Propels the Success of Technology Services

SAN DIEGO, CA, May 9, 2013 – Technology Services World 2013 Best Practices concluded on Wednesday, having drawn over 700 attendees from around the world. The event, hosted by the Technology Services Industry Association (TSIA), focused on today’s hottest topics, including cloud and SaaS, technology consumption, social media, managed services, revenue and profit trends, and optimizing the customer experience.

 


 

Get Satisfaction, SAP, and ThruView Receive 2013 Vision Awards from the Technology Services Industry Association

SAN DIEGO and SANTA CLARA, Calif., May 8, 2013 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, today announced Get Satisfaction, SAP, and ThruView as winners of the 2013 TSIA Vision Awards at the Technology Services World (TSW) 2013 Best Practices conference in Santa Clara, California. Finalists include Avaya, Coveo, Dancing E, ServiceSource, and SolvOnce.

 


 

DB Kay & Associates and Lithium Technologies Named Winners of TSIA’s Spring 2013 TechBEST Awards

SAN DIEGO and SANTA CLARA, May 8, 2013 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, honored DB Kay & Associates with the TechBEST Award (Best in Satisfaction) today at the Technology Services World (TSW) 2013 Best Practices conference in Santa Clara. In addition, Lithium Technologies was awarded TechBEST Best in Show.

 


 

Coveo Named TechFUTURES Audience Favorite at Technology Services World 2013 Best Practices

SAN DIEGO and SANTA CLARA, May 8, 2013 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, honored Coveo with the TechFUTURES Audience Favorite Award today at the Technology Services World (TSW) 2013 Best Practices conference in Santa Clara. Diane Berry, Coveo’s senior vice president of marketing and communication, delivered an insightful presentation on the future of knowledge and content management.

 


 

Service Industry Exec Christina Kosmowski Keynotes Women in Services Event at Technology Services World 2013 Best Practices

SAN DIEGO and SANTA CLARA, May 8, 2013 – Christina Kosmowski, vice president at salesforce.com, was the keynote speaker at the Women in Services (WIS) networking dinner held at Technology Services World 2013 Best Practices last night. The three-day conference, hosted by TSIA, is the preeminent source of learning and peer networking in the services industry.

 


 

TSW 2013 Best Practices Opens with High Attendance from Leading Players in Technology Services

SAN DIEGO and SANTA CLARA, May 6, 2013 – Hosted by the Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, Technology Services World 2013 Best Practices commenced today in Santa Clara, California, with high attendance from leading players in the technology services industry.

 


 

TSIA Names Citrix, DB Kay & Associates, and MARKETii as Finalists for TSIA’s Spring 2013 TechBEST Awards

SAN DIEGO and SANTA CLARA, May 6, 2013 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that Citrix, DB Kay & Associates, and MARKETii have been named as finalists for the Spring 2013 TechBEST Awards. The announcement was made today at the Technology Services World (TSW) Best Practices conference being held this week in Santa Clara.

 


 

Industry’s Top Solutions Providers to Participate at Premier Technology Services Event of 2013—Technology Services World Best Practices

SAN DIEGO, CA, April 22, 2013 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, will bring the world’s top services industry experts together under one roof at Technology Services World (TSW) 2013 Best Practices, being held at the Santa Clara Convention Center May 6–8. TSW is the premier source of peer learning, networking, and idea sharing within the technology services sector.

 


 

Avaya, Coveo, DancingE, Get Satisfaction, SAP, ServiceSource, SolvOnce, and ThruView Named as Finalists for TSIA’s 2013 Service Revolutions Competition

SAN DIEGO, CA, April 18, 2013 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced the finalists for its 2013 Service Revolutions competition, set to take place on May 8 at Technology Services World (TSW) 2013 Best Practices in Santa Clara, California.

 


 

TSW Best Practices Conference to Bring Thought Leadership to Silicon Valley

SAN DIEGO, CA, April 4, 2013 – The Technology Services Industry Association(TSIA), the leading association for today’s technology services organizations, is hosting its 2013 Technology Services World (TSW) Best Practices conference on May 6-8 in Santa Clara, California. The conference is touted as the premier source of peer learning, networking, and idea sharing within the technology services sector.

 


 

Technology Services Europe 2013 Addresses Issues for Europe-Based Services Professionals

SAN DIEGO, CA, March 13, 2013 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, held its Technology Services Europe (TSE) 2013 conference March 12-13 in Munich, Germany. TSE 2013 revealed current trends, challenges, and opportunities in the European marketplace—issues such as consumption economics, service revenue generation, sales and marketing practices, organizational planning in the age of the cloud and XaaS, and using software and partner ecosystems to lower costs and improve efficiencies.