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2012 Press Releases

ANCILE Solutions Joins TSIA to Optimize Education Services

SAN DIEGO, CA, December 7, 2012 – The Technology Services Industry Association (TSIA), a leading professional association of the technology services industry, announced that ANCILE Solutions has joined TSIA as a member of its Education Services discipline. TSIA’s service disciplines – Education, Field, Managed, Professional, Service Revenue Generation, and Support—are the driving forces of today’s technology services industry.

 


 

Former Avaya Exec George Humphrey Appointed Senior Director of Managed Services Research for TSIA

SAN DIEGO, CA, December 4, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that former Avaya executive George Humphrey has joined the TSIA team and will head the organization’s new Managed Services research practice. TSIA’s research practices, or “service disciplines”—Education Services, Field Services, Professional Services, Service Revenue Generation, Support Services and, now, Managed Services—are the driving forces of today’s technology services industry.

 


 

ANCILE Solutions, Avaya, Cisco, Good Technology, HP ESSN, HP PPS, Jeppesen, JDA Software, NCR, Okta, OSIsoft, Polycom, Symantec, Webtrends Newly Enlist in TSIA Service Disciplines

SAN DIEGO, CA, November 29, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announces 25 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Managed Services, Professional Services, Service Revenue Generation, and Support Services—the driving forces of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.

 


 

Four Key Research Reports on Service Revenue Generation Released by TSIA

SAN DIEGO, CA, November 2, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, recently released four new publications on important research related to services revenue. The reports were released in conjunction with Technology Services World Service Transformations, the premier conference event for technology services professionals. The research received significant response at the conference, and has generated a great deal of subsequent interest by those interested in the ever-increasingly vital area of service revenue growth.

 


 

Marketo, Omnicell, Tektronix, and TeliaSonera Newly Enlist in TSIA Service Disciplines

SAN DIEGO, CA, October 24, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announces 14 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, Service Revenue Generation, and Support Services—the driving forces of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.

 


 

Call for Speakers Opens for Technology Services World 2013 Best Practices

SAN DIEGO, CA, October 18, 2012 – As Technology Services World (TSW) 2012 Service Transformations came to a successful conclusion yesterday, the Call for Speakers opened for the much-anticipated spring event—Technology Services World 2013 Best Practices. Hosted by TSIA, the leading association for today’s technology services organizations, the Technology Services World spring and fall conferences have become renowned as the preeminent sources of learning and peer networking for technology service professionals.

 


 

TSW 2012 Service Transformations Prepares Attendees for the Changes Occurring in Technology Services

SAN DIEGO, CA, October 18, 2012 – Technology Services World 2012 Service Transformations concluded on Wednesday, having drawn over 1,000 attendees from around the world. The event, hosted by TSIA, focused on today’s hottest topics, including cloud computing, technology consumption, customer requirements, social media, managed services, and the convergence of consumer and business computing.

 


 

Avaya, Cisco, Corptax, HP Software, and Mako Surgical Achieve Certified Support Staff Excellence Center Designation from the Technology Services Industry Association

SAN DIEGO and LAS VEGAS, October 17, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that Avaya, Cisco, Corptax, HP Software, and Mako Surgical have been certified as Support Staff Excellence Centers. These top organizations were honored at today’s closing ceremonies of the Technology Services World 2012 Service Transformations conference in Las Vegas.

 


 

Cisco and EMC Named Winners of Fall 2012 TSIA STAR Awards

SAN DIEGO and LAS VEGAS, October 17, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced the winners of the Fall 2012 STAR Awards today at the Technology Services World< (TSW) 2012 Service Transformations conference being held in Las Vegas.

 


 

Verint Systems and Coveo Named Winners of TSIA’s Fall 2012 TechBEST Awards

SAN DIEGO and LAS VEGAS, October 17, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, honored Verint Systems with the TechBEST Award (Best in Satisfaction) today at the Technology Services World (TSW) 2012 Service Transformations conference in Las Vegas. In addition, Coveo was awarded TechBEST Best in Show.

 


 

Service Industry Exec Jodi Schilling Keynotes Women in Services Event at TSW 2012 Service Transformations

SAN DIEGO and LAS VEGAS, October 17, 2012 – Jodi Schilling, vice president of customer operations for HP, was the keynote speaker at the Women in Services (WIS) networking dinner held at Technology Services World 2012 Service Transformations last night. The three-day conference, hosted by TSIA, is the preeminent source of learning and peer networking in the services industry.

 


 

TSIA Names Finalists for TSIA’s Fall 2012 TechBEST Awards

SAN DIEGO and LAS VEGAS, October 15, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that Aptean, Bomgar, and Verint Systems have been named as finalists for the Fall 2012 TechBEST Awards. The announcement was made today at the Technology Services World (TSW) Service Transformations conference being held this week in Las Vegas.

 


 

Industry’s Top Solutions Providers to Participate at Premier Technology Services Event of 2012—Technology Services World Service Transformations

SAN DIEGO, CA, October 10, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, will bring the world’s top services industry experts together under one roof at Technology Services World (TSW) 2012 Service Transformations, being held at The Mirage Resort October 15-17. TSW is the premier conference for technology services professionals, with the brightest minds and top decision makers in the market space coming together for three days of high-impact learning and discussions.

 


 

Cisco Recognized for Excellence in Certified Technology Service and Support Program

WESTLAKE VILLAGE, CA, September 20, 2012 – For the third consecutive year, Cisco has achieved certification under the J.D. Power and Associates Certified Technology Service and Support ProgramSM. This distinction recognizes Cisco for delivering “An Outstanding Customer Service Experience” to customers globally. This is the sixth time Cisco has achieved certification.

 


 

TSIA Membership Update: 7 New and 16 Renewals

SAN DIEGO, CA, July 17, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announces 21 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, Service Revenue Generation, and Support Services—the driving forces of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.

 


 

Technology Services Industry Veteran Ravi Naidu Joins TSIA Research Team

SAN DIEGO, CA, July 16, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that former IBM executive Ravi Naidu has joined the TSIA team. He will serve as the director of field services research and will manage TSIA’s efforts in industry benchmarking, research, and thought leadership in this important service discipline.

 


 

TSIA Announces Schedule for TSW 2012 Service Transformations Conference

SAN DIEGO, CA, July 12, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced the schedule for its annual Technology Services World (TSW) Service Transformations conference, being held October 15-17, 2012, at the Mirage Resort in Las Vegas. The conference will showcase thought-provoking discussions about how today’s technology companies are transforming their service businesses to address the radically new market realities of Consumption Economics, the cloud, social media, and more.

 


 

Industry Veteran Ken O’Reilly Joins TSIA Research Team

SAN DIEGO, CA, July 2, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that former IBM executive Ken O’Reilly has joined the TSIA team. He will serve as a vice president of research and will lead TSIA’s efforts in industry benchmarking, research, and thought leadership in the areas of field services and support services.

 


 

TSIA Welcomes the New and Renewed Members

SAN DIEGO, CA, June 28, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announces 18 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, Service Revenue Generation, and Support Services—the driving forces of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.

 


 

Riverbed Receives Certification from J.D. Power and Associates and TSIA for Excellence in Global Customer Service and Support

SAN FRANCISCO – June 12, 2012 – Riverbed Technology (NASDAQ: RVBD), the performance company, today announced that it has received certification under the J.D. Power and Associates Certified Technology Service & Support (CTSS) program and the Technology Service Industry Association’s (TSIA) Excellence in Service Operations. These certifications acknowledge excellence in delivering outstanding service and support on a worldwide basis to Riverbed® customers. This is the second consecutive year Riverbed has received this distinction for providing customers with an outstanding customer experience.

 


 

Vital Images Recognized for Service Excellence by J.D. Power and Associates

Minneapolis, June 7, 2012Vital Images, Inc., a Toshiba Medical Systems Group Company and leading provider of advanced visualization and analysis solutions for healthcare providers, has been recognized by J.D. Power and Associates (J.D. Power) for the third consecutive year. The Company has achieved certification under the J.D. Power and Associates Certified Technology Service and Support ProgramSM. This distinction recognizes Vital Images for delivering "An Outstanding Customer Service Experience" to its customers in North America.

 


 

Call for Speakers Opens for TSW 2012 Las Vegas

SAN DIEGO, CA, May 15, 2012 – With Technology Services World (TSW) 2012 Best Practices successfully concluded, the Call for Speakers is now open for the much-anticipated fall event—Technology Services World 2012 Service Transformations, taking place October 15-17 in Las Vegas. Hosted by the Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, the Technology Services World spring and fall conferences have become renowned as the preeminent sources of learning and peer networking for technology services professionals.

 


 

TSIA Welcomes the Newest Members to Various Service Disciplines

SAN DIEGO, CA, May 21, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announces 26 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education ServicesField ServicesProfessional ServicesService Revenue Generation, and Support Services—the driving forces of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.

 


 

TSW 2012 Best Practices Reshapes the Future of Technology Services

SAN DIEGO and SANTA CLARA, May 10, 2012 – Technology Services World 2012 Best Practices concluded on Wednesday, having drawn nearly 700 attendees, representing more than 200 companies from 14 countries. The event, hosted by TSIA, focused on today’s hottest topics, including cloud computing, social media, value-added services, service revenue generation, managed services, and how to be a successful change agent in a product-centric company.

 


 

TSIA Names Spring 2012 STAR Award Winners

SAN DIEGO and SANTA CLARA, May 9, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced the winners of the Spring 2012 STAR Awards today at the Technology Services World (TSW) 2012 Best Practices conference being held in Santa Clara, California.

 


 

ChatID and SAP Receive 2012 Vision Awards from the TSIA

SAN DIEGO and SANTA CLARA, May 9, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, today announced ChatID and SAP as winners of the 2012 TSIA Vision Award at the Technology Services World (TSW) 2012 Best Practices conference in Santa Clara, California. Finalists included Hewlett-Packard, Hold-Free Networks, Kopin, Social Dynamx, and Whodini.

 


 

Internap Network Services Achieves TSIA’s Certified Support Staff Excellence Center Designation

SAN DIEGO and SANTA CLARA, May 9, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that Internap Network Services has been certified as a Support Staff Excellence Center. Internap Network Services was recognized with the Certified Support Staff Excellence Center Award for this achievement.

 


 

Winners of TSIA’s Spring 2012 Recognized Innovator Awards

SAN DIEGO and SANTA CLARA, May 9, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, honored Clarabridge, Sykes Enterprises, and Value and Pricing Partners as winners of its prestigious Recognized Innovator Awards today at the Technology Services World (TSW) 2012 Best Practices conference in Santa Clara, California.

 


 

Cisco Systems Exec Ana Pinczuk Keynotes Women in Services Event at TSW 2012

SAN DIEGO and SANTA CLARA, May 9, 2012 – Cisco Systems vice president Ana Pinczuk was the keynote speaker at the Women in Services (WIS) networking dinner held at Technology Services World 2012 Best Practices last night. The three-day event, hosted by TSIA, is the preeminent source of learning and peer networking in the services industry.

 


 

TSW 2012 Opens with High Attendance from Leading Players in Technology Services

SAN DIEGO and SANTA CLARA, May 7, 2012 – Technology Services World 2012 opened in Silicon Valley today with an Innovation Tour of the TSW|EXPO, two powerful keynote presentations, and the much-anticipated TSIA Power Hour sessions covering the latest industry research and trends.

 


 

TSIA Releases 2012 Spending and Adoption Reports

SAN DIEGO and SANTA CLARA, May 7, 2012 – TSIA’s 2012 TSIA Heatmap report was released today at Technology Services World 2012 (TSW). The annual report is based on the findings of the 2012 TSIA Services Technology Survey, which documents TSIA member adoption, satisfaction, and planned spending across 24 areas of services and technology used by education services, professional services, field services, support services, and service revenue generation practitioners.

 


 

TSIA Releases New “Cloud” Report at Technology Services World Best Practices

SAN DIEGO and SANTA CLARA, May 7, 2012 – The Technology Services Industry Association (TSIA)—the leading organization dedicated to advancing the business of technology services—released the first report in a two-part series on what services organizations must do to harness the significant revenue growth opportunities that are now being realized with cloud computing and subscription-based services.

 


 

European Technology Services Spending Trends Revealed

SAN DIEGO and SANTA CLARA, May 7, 2012 – TSIA’s sixth annual technology spending survey is complete, documenting member adoption, satisfaction, and planned investment across 24 areas of services and technology used by education services, professional services, field services, support services, and service revenue generation practitioners. For the first time, the survey targeted European firms in addition to North American firms: 25% of survey responses were from Europe.

 


 

Professional Development Courses Kick-Start the Learning at TSW 2012 Best Practices

SAN DIEGO and SANTA CLARA, May 7, 2012 – Four pre-conference professional development courses kicked off the learning sessions at Technology Services World (TSW) today in Santa Clara. TSW, being held May 7-9, is the industry’s premier technology services conference, and is hosted by the leading trade association of the technology services industry, TSIA. Service and support experts have converged for this three-day event to explore the exploding cloud computing and social media phenomena as well as to learn tactics for improving organizational efficiencies in the areas of services delivery, engineering, operations, and leadership.

 


 

Lessons Unlearned Released at Technology Services World 2012 Best Practices

SAN DIEGO and SANTA CLARA, May 7, 2012 – The highly anticipated book Lessons Unlearned: 25 Years in Customer Service, authored by TSIA vice president of technology research John Ragsdale, made its exclusive debut today at Technology Services World 2012 Best Practices.

 


 

TSIA Names Spring 2012 Technology Services Recognized Innovator Awards

SAN DIEGO and SANTA CLARA, May 7, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that Clarabridge, Coveo, ServiceSource, Sykes Enterprises, The Verghis Group, and Value and Pricing Partners have been named as finalists for the Spring 2012 Technology Services Recognized Innovator Awards. The announcement was made today at the Technology Services World (TSW) Best Practices conference being held this week in Santa Clara, California. 

 


 

I-Cubed Joins TSIA to Optimize Delivery of Professional Services

SAN DIEGO, CA, April 12, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that I-Cubed has joined TSIA as a member of its Professional Services (PS) discipline. TSIA’s service disciplines—Education Services, Field Services, Professional Services, Service Revenue Generation, and Support Services—are the driving forces of today’s technology services industry.

 


 

Top Service Leaders Join TSIA’s Support Services Advisory Board

SAN DIEGO, CA, March 22, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced the continued growth of its Support Services Advisory Board. Composed of thought leaders from top technology companies, the Support Services Advisory Board collaborates with TSIA executive management to strengthen the support services discipline, improve the operating results of support services businesses, and enhance support services careers by defining important industry issues, trends, and opportunities.

 


 

Technology Services Europe 2012 Addresses Issues for Europe-Based Services Professionals

SAN DIEGO, CA, March 19, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, held its Technology Services Europe (TSE) 2012 conference March 15-16 in Berlin, Germany. Co-presented by TSIA and CFSM International, the TSE event revealed current trends, challenges, and opportunities in the European marketplace—issues such as consumption economics, gaining revenue through service innovation, adapting a services business for the cloud, a blueprint for starting a support community, and smarter maintenance requirements for a smarter planet.

 


 

Avaya Recognized for Outstanding Technology Service and Support by J.D. Power and Associates

BASKING RIDGE, NJ, February 15, 2012 – Avaya, a global leader in business collaboration systems, software and services, today announced that it has been recognized by J.D. Power and Associates for excellence in customer service and support in North America. Avaya has achieved certification from the prestigious J.D. Power and Associates’ Certified Technology Service & Support (CTSS) ProgramSM for four consecutive years.

 


 

TSIA’s “Service Revenue Generation” Discipline Reaches Membership Milestone

SAN DIEGO, CA, February 6, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that its Service Revenue Generation (SRG) discipline has grown to include 20 founding-member organizations. The milestone marks the official establishment of the SRG discipline within TSIA. The formation of the discipline was originally announced in fall 2011 at Technology Services World Las Vegas—the technology services industry’s premier conference event.

 


 

Soaring Field Service Costs Demand Investments in Process, Technology

SAN DIEGO, CA, February 1, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced today that its latest round of benchmarking of technology firms reveals that the average cost of a field service visit has now exceeded $1,000. The current fully burdened cost to “roll a truck” for a field repair is now $1,011, compared with $797 in 2010. Rising field service costs are linked to several factors, including high fuel costs, shorter response times in service level agreements (SLAs), and higher complexity of technology issues, requiring field engineers to have more training on a wider range of technology platforms than what was required in the past.