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2011 Press Releases

TSIA Announces Agenda for Technology Services World 2012 Best Practices Conference

SAN DIEGO, CA, January 23, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced the agenda for its annual Technology Services World (TSW) Best Practices conference, being held May 7-9, 2012, at the Santa Clara Convention Center in Silicon Valley. The conference will showcase industry best practices in key areas of technology services businesses, including sessions delivered by companies who were recognized with TSIA STAR Awards in 2011 for their exceptional capabilities.

 


 

Call for Applications Open for TSIA’s Third Annual “Service Revolutions” Competition

SAN DIEGO, CA, January 20, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, is hosting its third annual “Service Revolutions” competition at Technology Services World (TSW) 2012 Silicon Valley. Organizations demonstrating the most unique and compelling approach to technology services will be honored with the esteemed TSIA Vision Award.




TSIA Accepting Submissions for Spring 2012 Recognized Innovator Awards

SAN DIEGO, November 15, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, is now accepting submissions for its Spring 2012 Recognized Innovator Awards, to be presented at Technology Services World Silicon Valley, taking place May 7-9. Submissions are being accepted now through February 24, 2012.

 


 

TSIA 2012 Spring STAR Awards Nominations Now Being Accepted

SAN DIEGO, CA, November 10, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that it is now accepting nominations through December 21, 2011, for its Spring 2012 STAR Awards program.

 


 

TSIA Conducts Education Services Global Pricing Survey

SAN DIEGO, CA, November 10, 2011 – The Technology Services Industry Association (TSIA)—the leading association for today’s technology services organizations—has concluded the first phase of its first annual Education Services Global Pricing Survey. Conducted over a six-week period in April and May of this year, the survey is providing an in-depth look at pricing practices, policies, and actual fees for education services offerings—for both customers and partners—in over 15 countries around the world.

 


 

Call for Speakers Opens for Technology Services World 2012 Silicon Valley

LAS VEGAS, NV and SAN DIEGO, CA, October 27, 2011 – As a record-breaking Technology Services World (TSW) 2011 Las Vegas came to a successful conclusion yesterday, the Call for Speakers opened for Technology Services World 2012 Silicon ValleyHosted by the Technology Services Industry Association (TSIA), the leading association of the technology services and support industry, the Technology Services World spring and fall conferences are renowned as the preeminent sources of learning and peer networking for service and support professionals.

 


 

Convergys, Kopin, and The Verghis Group Named Winners of TSIA’s Recognized Innovator Awards

LAS VEGAS, NV, and SAN DIEGO, CA, October 26, 2011 – The Technology Services Industry Association (TSIA) honored Convergys, Kopin, and The Verghis Group as winners of its prestigious Recognized Innovator Awards today at the Technology Services World conference in Las Vegas, Nevada.

 


 

Avaya, Cisco Systems, Corptax, Digital Hands, EMC, McAfee, and Oracle Named Winners of Fall 2011 TSIA STAR Awards

LAS VEGAS, NV, and SAN DIEGO, CA, October 26, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced the winners of the Fall 2011 STAR Awards today at theTechnology Services World (TSW) conference being held in Las Vegas, Nevada.

 


 

Altitude Software, Callidus Software, Cisco, Corptax, Datacert, Flexera Software, and TeleTracking Technologies Achieve Certified Support Staff Excellence Center Designation from the Technology Services Industry Association

LAS VEGAS, NV and SAN DIEGO, CA, October 26, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced at today’s closing ceremonies of the Technology Services World 2011 Las Vegas conference that Altitude Software, Callidus Software, Cisco, Corptax, Datacert, Flexera Software, and TeleTracking Technologies have been certified as Support Staff Excellence Centers.

 


 

NCR’s Ruth Fornell Keynotes Women in Services Event at  Technology Services World 2011 Las Vegas 

LAS VEGAS, NV, AND SAN DIEGO, CA, October 26, 2011 – Ruth Fornell, vice president of professional and software support services for NCR Corporation was the keynote speaker at the Women in Services (WIS) networking dinner held at Technology Services World (TSW) 2011 Las Vegas last night. Hosted by the Technology Services Industry Association (TSIA), TSW is the preeminent source of learning and peer networking in the services industry.

 


 

TSIA Announces Organizational Development Program for  Professional Services Organizations 

LAS VEGAS, NV and SAN DIEGO, CA, October 26, 2011 – The Technology Services Industry Association (TSIA) today announced that it has launched an Organizational Development Program for Professional Services. The announcement was made at Technology Services World 2011 Las Vegas by TSIA executive director Thomas Lah and TSIA senior vice president of organizational development services, Tom Pridham.

 


 

TSIA Announces New Service Discipline at Technology Services World 2011 Las Vegas

LAS VEGAS, NV and SAN DIEGO, CA, October 25, 2011 – The Technology Services Industry Association (TSIA) today debuted its latest service discipline, Service Revenue Generation (SRG), at Technology Services World (TSW) 2011 Las Vegas. Joining the Education, Field, Professional, and Support services disciplines, Service Revenue Generation is the first that cuts horizontally across the traditional technology services disciplines.

 


 

Consumption Economics: The News Rules of Tech Released to Enthusiastic Crowds at Technology Services World 2011 Las Vegas

LAS VEGAS, NV, AND SAN DIEGO, CA, October 25, 2011 – A new age of tech is coming and Consumption Economics: The New Rules of Tech is the guidebook that will enable services organizations to navigate the significant shift in the technology industry caused by cloud and managed services. Released yesterday at Technology Services World 2011 Las Vegas, the much-anticipated, groundbreaking book made its exclusive debut to a record-breaking gathering of top-level industry professionals.

 


 

Technology Services World 2011 Las Vegas Opens with Record-Breaking Attendance from Leading Players in Technology Services

LAS VEGAS, NV, AND SAN DIEGO, CA, October 25, 2011 – Technology Services World (TSW) 2011 opened in Las Vegas yesterday with an Innovation Tour of the TSW | EXPO, two groundbreaking keynote presentations, and eight popular TSIA Power Hour sessions covering the latest industry research and trends in the disciplines of education, field, professional, and support services as well as TSIA’s newly introduced service revenue generation discipline.

 


 

New Research Uncovers How Cloud Is Impacting Professional Services

LAS VEGAS, NV, AND SANTA CLARA, CA, October 24, 2011 – The Technology Services Industry Association (TSIA) today released preliminary results from its recently conducted benchmark study on the impact of cloud computing on technology professional services.

 


 

New Research Uncovers Social Media Leading Trends and Best Practices

LAS VEGAS, NV, AND SANTA CLARA, CA, October 24, 2011 – The Technology Services Industry Association (TSIA) today released results from its 2011–2012 Social Media Survey. Now in its third year, the survey leveraged data collected from member inquiries, the TSIA Social Media Community of Interest, as well as primary and secondary research.

 


 

Professional Development Courses Kick-Start the Learning at  Technology Services World 2011 Las Vegas 

LAS VEGAS, NV, AND SANTA CLARA, CA, October 24, 2011 – Six pre-conference professional development courses kicked off the learning sessions at Technology Services World (TSW) today in Las Vegas. TSW, being held October 24-26, is the industry’s premier technology services conference, and is hosted by the leading professional association of the technology services industry—TSIA. Service and support experts have converged for this three-day event to explore the exploding cloud computing and social media phenomena as well as to learn tactics for improving organizational efficiencies in the areas of services delivery, engineering, operations, and leadership.

 


 

TSIA Names Convergys Corporation, DB Kay & Associates, Kopin, Stone Cobra, Sykes Enterprises, and The Verghis Group as Finalists for Technology Services Recognized Innovator Awards

LAS VEGAS, NV, and SAN DIEGO, CA, October 24, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced that Convergys, DB Kay & Associates, Kopin, Stone Cobra, Sykes Enterprises, and The Verghis Group have been named as finalists for the fall 2011 Technology Services Recognized Innovator Awards. The announcement was made today at the Technology Services World conference being held this week in Las Vegas, Nevada.

 


 

Technology Services Industry Association awards HP EMEA Support Excellence in Service Operations

GENEVA, Switzerland, October 21, 2011 – HP announced today that its business desktop and notebook division has been awarded the Excellence in Service Operations certification from the Technology Services Industry Association (TSIA) for providing superior technical support and services in Europe, Middle East and Africa. HP is the sole PC manufacturer to achieve this recognition for two consecutive years.

 


 

Technology Services World 2011 Las Vegas to Feature Top Solutions Providers in Both Individual and Collaborative Speaking Sessions

SAN DIEGO, CA, October 12, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced two unique conference track sessions wherein leading technology solutions providers will share their insights and lessons learned with the global technology services community. Taking place October 24-26, Technology Services World (TSW) 2011 Las Vegas will bring top services industry experts together under one roof at the The Mirage to learn, collaborate, and share business experiences. 

 


 

HP Personal Systems Group Recognized for Excellence in Service Operations for the Second Year in Asia Pacific and Japan

SAN DIEGO, CA, October 3, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that former HP and Sage Software executive Julia Stegman has joined the TSIA team. She will serve as a vice president of research and will lead TSIA’s efforts in industry benchmarking, research, and thought leadership in the area of Service Revenue Generation.

 


 

Services Industry Veteran Julia Stegman Joins TSIA Research Team

SAN DIEGO, CA, October 3, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that former HP and Sage Software executive Julia Stegman has joined the TSIA team. She will serve as a vice president of research and will lead TSIA’s efforts in industry benchmarking, research, and thought leadership in the area of Service Revenue Generation.

 


 

TSIA Offers Exclusive “Services Finance” Conference Track at Technology Services World 2011 Las Vegas

SAN DIEGO, CA, October 3, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, is hosting a Technology Services World (TSW) Las Vegas conference track dedicated to topics related to services finance, including important new accounting rules that are impacting technology services businesses. TSW Las Vegas is the premier conference event for technology services professionals and takes place October 24-26 at The Mirage Resort.

 


 

TSIA Research Issues New Report on Benchmarking Technology Professional Services

SAN DIEGO, CA, September 14, 2011 – The Technology Services Industry Association (TSIA)—the leading association for today’s technology services organizations—has issued a new report titled “Benchmarking Technology Professional Services: How to Use Industry Data to Improve Your Business,” authored by Bo Di Muccio, PhD, TSIA’s vice president of professional services research and advisory services.

 


 

For The Second Consecutive Year HP EMEA Is Recognized for Excellence in Service Operations

GENEVA, Switzerland, Sept. 29, 2011 – HP has earned the Excellence in Service Operations certification from the Technology Services Industry Association (TSIA) for providing superior technical support and services for personal computers and printers in Europe, Middle East and Africa. This marks the second consecutive year HP has earned recognition for its customer support, including both PC’s and printers.

 


 

Industry’s Top Solutions Providers to Participate at Premier Technology Services Event of 2011—Technology Services World Las Vegas

SAN DIEGO, CA, September 27, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, will bring the world’s top services industry experts together under one roof this year at Technology Services World (TSW) 2011 Las Vegas, being held at The Mirage Resort. Taking place October 24-26 with the theme of “Future-Proof Your Services Business,” TSW 2011 Las Vegas is the premier conference event for technology services professionals, with the brightest minds and top decision makers in the market space coming together for three days of high-impact learning and discussions.

 


 

TSIA Launches Partner Advisory Board with 15 Founding Members

SAN DIEGO, CA, September 12, 2011 –The Technology Services Industry Association (TSIA)—the leading association for today’s technology services organizations—has established the TSIA Partner Advisory Board, with 15 founding members from leading organizations in the technology services industry.

 


 

HP Recognized for Excellence in Service Operations for Fourth Consecutive Year
PALO ALTO, Calif., Aug. 25, 2011 – HP has earned the Excellence in Service Operations certification from the Technology Services Industry Association (TSIA) for delivering superior technical support and services in North America.

 


 

The New Rules of Tech Revealed in Groundbreaking New Book

SAN DIEGO, CA, September 6, 2011 – The Technology Services Industry Association (TSIA), one of the tech industry’s largest trade associations, announced a new book based on its work with over 100 leading companies that are moving into new cloud and managed services. Titled Consumption Economics: The New Rules of Tech, authors J.B. Wood, CEO, TSIA; Todd Hewlin, managing director, TCG Advisors; and Thomas Lah, executive director, TSIA, assert that the true disruption of these big trends won’t be felt in a tech company’s product line—the true threat is to their business model.

 


 

Industry Veteran Sally Foster Joins TSIA Research Team

SAN DIEGO, CA, September 6, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that former IBM executive Sally Foster has joined the TSIA team. She will serve as a vice president of research and will lead TSIA’s efforts in industry benchmarking, research, and thought leadership in the areas of support and field services.

 


 

TSIA’s “Women in Services” Group Announces TSW Pre-Conference Professional Development Course

SAN DIEGO, CA, July 22, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced a Technology Services World Las Vegas pre-conference Professional Development Course hosted by TSIA’s “Women in Services” group. The session, titled “Getting to the Top: Strategies for Career Success,” will take place October 24, with course leader Kathryn Ullrich, founder and president of Kathryn Ullrich Associates and associate director of Alumni Career Services at UCLA Anderson School of Management.

 


 

TSIA Releases Service Spare Parts Update 2011

SAN DIEGO, CA, July 22, 2011 –The Technology Services Industry Association (TSIA)—the leading association for today’s technology services organizations—has concluded its Service Spare Parts Survey, with findings issued in a just-released report titled “Spare Parts Update 2011.” The survey was conducted between Q4 2010 and Q1 2011, with research into today’s spare parts issues and practices.

 


 

TSIA Now Accepting Submissions for Fall 2011 Recognized Innovator Awards

SAN DIEGO, June 30, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, is now accepting submissions for its Fall 2011 Recognized Innovator Awards, to be presented at Technology Services World Las Vegas, taking place October 24-26. Submissions will be accepted through August 26.

 


 

TSIA Announces Conference Agenda for Technology Services World 2011 Las Vegas

SAN DIEGO, CA, June 30, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced the agenda for its annual Technology Services World Las Vegas (TSW LV) conference, being held October 24-26, 2011 at The Mirage Resort. This year’s conference theme is “Future-Proof Your Services Business.”

 


 

TSIA Research Delves into the Changing Practices in Revenue Recognition

SAN DIEGO, June 28, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, is researching the latest best practices and trends on the topic of revenue recognition and VSOE in the professional services arena. TSIA Research shared some of its findings recently at the Spring 2011 Technology Services World (TSW) conference in Santa Clara.

 


 

Technology Services Industry Association Validates Taleo as the First and Only to Receive Accreditation for Superiority in Customer Support
Dublin, CA – June 16, 2011 – Taleo Corporation (NASDAQ: TLEO), the leading provider of on-demand talent management solutions, today announced its receipt of the Technology Services Industry Association (TSIA)’s Excellence in Service Operations certification for delivering superior customer service across its global service operations. Taleo is the first and only talent management provider to receive this esteemed accreditation. Companies seeking the Excellence in Service Operations certification undergo a rigorous evaluation process to assess compliance with industry-leading best practices. To achieve the certification requires companies to prove stringent process discipline, corresponding excellence in key metrics, and commitment to continuously improving customer-centric service delivery.

 


 

TSIA Launches 2011 Study into Technology Professional Services Market Rates

SAN DIEGO, June 13, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, has launched its 2011 benchmark survey on "PS Market Rates"—the association's fifth annual major study to date on the subject of technology professional services (TPS) billable rates. In addition to rate data across a broad range of TPS positions and levels, delivery types, and countries, the study also includes the collection and analysis of company and TPS profile data, as well as pricing strategy and policies.

 


 

J.D. Power and Associates Reports: Cisco Recognized for Excellence in Certified Technology Service and Support Program
WESTLAKE VILLAGE, Calif.: 9 June 2011 — Cisco has achieved certification under the J.D. Power and Associates Certified Technology Service and Support Program.SM This distinction recognizes Cisco for delivering “An Outstanding Customer Service Experience” to customers globally. Cisco was previously certified in 2006, 2007, 2008 and 2010.

 


 

TSW 2011 Silicon Valley Reshapes the Future of Technology Services

SAN DIEGO and SANTA CLARA, Calif., May 5, 2011 – Technology Services World 2011 Silicon Valley concluded on Wednesday, having drawn an impressive 725 attendees. The event, hosted by TSIA, focused on today’s hottest topics, including cloud computing, social media, value-added services, services revenue generation, and how to be a successful change agent in a product-centric company.

 


 

Avaya, Cisco, HP Consumer IPG/PSG APJ Region, HP Commercial PSG EMEA Region, Riverbed, Taleo, and Xerox Honored for Support Operations Excellence

SAN DIEGO and SANTA CLARA, CA, May 4, 2011 – The Technology Services Industry Association (TSIA) honored Avaya, Cisco, HP Consumer IPG/PSG APJ Region, HP Commercial PSG EMEA Region, Riverbed, Taleo, and Xerox today as the most recent companies to successfully achieve certification in the association’s Organizational Development Program. The recognition took place at the Technology Services World conference in Santa Clara.

 


 

Call for Speakers Opens for Technology Services World 2011 Las Vegas

SAN DIEGO and SANTA CLARA, Calif., May 4, 2011 – As Technology Services World (TSW) 2011 Silicon Valley came to a successful conclusion today, the Call for Speakers opened for the much-anticipated fall event—Technology Services World 2011 Las Vegas. Hosted by TSIA, the leading association of the technology services and support industry, the Technology Services World spring and fall conferences have become renowned as the preeminent sources of learning and peer networking for service and support professionals.

 


 

Hubcase, Philips Healthcare, ServiceMaxReceive 2011 Vision Awards from the Technology Services Industry Association

SAN DIEGO and SANTA CLARA, Calif., May 4, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, today announced Hubcase, Philips Healthcare, and ServiceMax as winners of the 2011 TSIA Vision Award at the Technology Services World (TSW) conference in Santa Clara, California. Finalists included Media Roost, MicroStrategy, Moxie Software, Reciprocity, and Teradata.

 


 

Datacert, Datatel, Mako Surgical, and Riverbed Technology Receive Certified Support Staff Excellence Center Award from the Technology Services Industry Association

SAN DIEGO and SANTA CLARA, May 4, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that Datacert, Datatel, Mako Surgical, and Riverbed Technology have been named winners of the Certified Support Staff Excellence Center Award, presented today at the Technology Services World conference in Santa Clara, California.

 


 

Cisco, Corptax, EMC, Philips Healthcare, PTC, Symantec, and VMware Named Winners of Spring 2011 TSIA STAR Awards

SAN DIEGO and SANTA CLARA, May 4, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced the winners of the Spring 2011 STAR Awards today at the Technology Services World (TSW) conference being held in Santa Clara, California.

 


 

IGLOO, InQuira, and LivePerson Named Winners of TSIA's Recognized Innovator Awards

SAN DIEGO and SANTA CLARA, May 4, 2011 – The Technology Services Industry Association (TSIA) honored IGLOO, InQuira, and LivePerson as winners of its prestigious Recognized Innovator Awards today at the Technology Services World conference in Santa Clara, California.

 


 

EMC Exec Mary Cay Kosten Keynotes Women in Services Event at Technology Services World 2011 Silicon Valley

SAN DIEGO and SANTA CLARA, Calif., May 4, 2010 – EMC vice president of Customer Support Services Mary Cay Kosten was the keynote speaker at the Women in Services (WIS) networking dinner held at Technology Services World 2011 Silicon Valley last night. The three-day event, hosted by TSIA, is the preeminent source of learning and peer networking in the services industry.

 


 

Technology Services World 2011 Opens with High Attendance from Leading Players in Technology Services

SAN DIEGO AND SANTA CLARA, Calif., May 2, 2011 – Technology Services World 2011 opened in Silicon Valley today with an Innovation Tour of the TSW | EXPO, two powerful keynote presentations, and the much-anticipated TSIA Power Hour sessions covering the latest industry research and trends.

 


 

Professional Development Courses Kick-Start the Learning at Technology Services World 2011 Silicon Valley

SAN DIEGO AND SANTA CLARA, Calif., May 2, 2011 – Five pre-conference professional development courses kicked off the learning sessions at Technology Services World (TSW) today in Silicon Valley. TSW, being held May 2-4, is the industry’s premier technology services conference, and is hosted by the leading professional association of the technology services industry—TSIA. Service and support experts have converged for this three-day event to explore the exploding cloud computing and social media phenomena as well as to learn tactics for improving organizational efficiencies in the areas of services delivery, engineering, operations, and leadership.

 


 

TSIA Names CitrixOnline, Coveo, IGLOO, InQuira, and LivePerson as Finalists for Technology Services Recognized Innovator Awards

SAN DIEGO, CA, May 2, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced that CitrixOnline, Coveo, IGLOO, InQuira, and LivePerson have been named as finalists for the spring Technology Services Recognized Innovator Awards. The announcement was made today at the Technology Services World conference being held this week in Santa Clara, California.

 


 

TSIA Welcomes Siemens Enterprise Communications to Its Membership Community

SAN DIEGO, CA, April 19, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that Siemens Enterprise Communications has joined TSIA as a member of its Field Services, Professional Services, and Support Services disciplines. TSIA’s service disciplines are the driving forces of today’s technology services industry, and where the association focuses much of its research, programming, services, and thought leadership.

 


 

Riverbed Receives Certification from J.D. Power and Associates and TSIA for Excellence in Global Customer Service & Support
SAN FRANCISCO – April 19, 2011 – Riverbed Technology (NASDAQ: RVBD), the IT performance company, today announced that it has received certification under the J.D. Power and Associates Certified Technology Service & Support (CTSS) program and the Technology Service Industry Association’s (TSIA) Excellence in Service Operations. J.D. Power and Associates and TSIA award customer service certifications to companies that provide outstanding customer support. These certifications acknowledge excellence in delivering outstanding service and support on a worldwide basis to Riverbedâ customers. Riverbed is one of a select few companies to receive this distinction for global certification under both the J.D. Power and Associates CTSS and the TSIA Excellence in Service Operations program in the same year.

 


 

Technology Innovation Drives Conference Program for Technology Services World 2011 Silicon Valley

SAN DIEGO, CA, April 18, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced a technology-rich program for Technology Services World (TSW) 2011 Silicon Valley. TSW is hosted by TSIA and takes place May 2-4 at the Santa Clara Convention Center, this year with a major focus on the technology products and services required to deliver service success.

 


 

Technology Services World 2011 Silicon Valley to Feature Top Solutions Providers in Both Individual and Collaborative Speaking Sessions

SAN DIEGO, CA, April 8, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced two unique conference track sessions wherein technology solutions providers will take the stage and share their insights and lessons learned with the global technology services community. Taking place May 2-4, Technology Services World (TSW) 2011 Silicon Valley will bring top services industry experts together under one roof at the Santa Clara Convention Center to learn, collaborate, and share business experiences.

 


 

Technology Services Europe 2011 Answers Challenges Faced by European-Based Services Professionals

SAN DIEGO, CA, April 8, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced the conclusion of its Technology Services Europe (TSE) 2011 conference, held April 7-8 in Berlin, Germany. Co-presented by TSIA and CFSM International, the TSE event revealed current trends, challenges, and opportunities in the European marketplace—issues such as driving product adoption, delivering services in a consumption-based product delivery model (e.g., cloud and SaaS), and effectively leveraging social media in service operations.

 


 

Esri UK, FireKing Security, Motorola Solutions, and Siemens Enterprise Communications Newly Enlist in TSIA Service Disciplines

SAN DIEGO, CA, March 24, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announces 13 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.

 


 

Select Technology Services World Sessions to Focus Exclusively on Education Services Discipline

SAN DIEGO, CA, March 22, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced several Technology Services World 2011 Silicon Valley (TSW SV) education sessions dedicated to the education services discipline. TSW is the leading technology services industry conference in the U.S. Held twice a year, once in the spring and once in the fall, this year’s spring event takes place at the Santa Clara Convention Center May 2-4.

 


 

NCR Corporation’s Ruth Fornell to Keynote “Women in Services” Networking-Charity Dinner at Technology Services World 2011 Silicon Valley

SAN DIEGO, CA, March 21, 2011 –The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced that Ruth Fornell, vice president of professional and software support services for NCR Corporation, will keynote the Women in Services (WIS) networking dinner at Technology Services World 2011 Silicon Valley (TSW SV) on Tuesday, May 3. The conference, hosted by TSIA, will take place May 2-4 at the Santa Clara Convention Center.

 


 

Select Technology Services World Sessions to Focus Exclusively on Field Services Discipline

SAN DIEGO, CA, March 17, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced several Technology Services World 2011 Silicon Valley (TSW SV) education sessions dedicated to the field services discipline. TSW is the leading technology services industry conference in the U.S. Held twice a year, once in the spring and once in the fall, this year’s spring event takes place at the Santa Clara Convention Center May 2-4.

 


 

Allegro Associates, DB Kay & Associates, DG Associates, FT Works, and Lamson Consulting to Deliver Professional Development Courses at Technology Services World Silicon Valley

SAN DIEGO, CA, March 16, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, has introduced the lineup for its popular pre-conference Professional Development Courses, to be held Monday, May 2, at Technology Services World 2011 Silicon Valley (TSW SV).

 


 

TSIA Delivers First Education Services Benchmark Survey; Results Prove Invaluable to Participants

SAN DIEGO, CA, March 15, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, has introduced its new Education Services Benchmark Survey—the most comprehensive source for education services managers seeking a comparative scorecard of their business performance. The survey, run continuously and open to member companies who have subscribed to TSIA’s Education Services discipline, sets a new standard in benchmarking for education services operations.

 


 

TSIA Announces Robust 2011 Research Agenda Addressing Services Organizations’ Most Critical Issues

SAN DIEGO, CA, February 22, 2011 –The Technology Services Industry Association (TSIA)—the leading association dedicated to advancing the business of technology services—released a new report detailing what’s on the horizon for technology services organizations in 2011. The report, titled “TSIA Research Agenda: 2011,” discusses key trends that will impact the technology industry this year, how those trends are impacting technology services, and an overview of TSIA’s newly focused research agenda aligned with the critical issues facing services organizations.

 


 

Internap Network Services, Isilon Systems, Talend, and Tekelec Newly Enlist in TSIA Service Disciplines

SAN DIEGO, CA, February 22, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announces 23 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.

 


 

TSIA Announces World-Class Keynote Lineup for Technology Services World 2011 Silicon Valley

SAN DIEGO, CA, February 10, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced a world-class keynote lineup for the upcoming Technology Services World Silicon Valley (TSW SV) conference, being held May 2-4, 2011 at the Santa Clara Convention Center. The below presenters will engage and inspire conference attendees and provide definitive answers to today’s toughest services challenges.

 


 

TSIA Announces Growth of Its Expert Alliance Partner (EAP) and Services Expert Alliance (SEA) Programs

SAN DIEGO, CA, February 8, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced the continued growth of two of its key partner programs—the Expert Alliance Partner (EAP) and Services Expert Alliance (SEA) programs—with 24 participants presently engaged.

 


 

Xerox Racks Up Points for Customer Service, Earns Fifth Consecutive J.D. Power and Associates Certification

Rochester, N.Y., Feb. 3, 2011 –For the fifth consecutive year, J.D. Power and Associates recognized Xerox Corporation (NYSE:XRX) for providing "An Outstanding Customer Service Experience.”  The certification for Excellence in Technology Service and Support is one of the customer service industry’s most prestigious recognitions.

 


 

Allscripts, Cardinal Health, Vertex, and Vital Images Newly Enlist in TSIA Service Disciplines

SAN DIEGO, CA, June 9, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announces eight new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.

 


 

Technology Services Industry Association Announces Conference Agenda for Technology Services World 2011 Silicon Valley
SAN DIEGO, CA, January 12, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced the agenda for its annual Technology Services World Silicon Valley (TSW SV) conference, being held May 2-4, 2011 at the Santa Clara Convention Center.

 

 


 

Vital Images Recognized for Service Excellence by J.D. Power and Associates 

Minneapolis, January 17, 2011 — Vital Images, Inc. (NASDAQ: VTAL), a leading provider of advanced visualization and analysis software for healthcare providers, has been recognized by J.D. Power and Associates (J.D. Power) for the second consecutive year. The Company has achieved certification under the J.D. Power and Associates Certified Technology Service and Support Program. This distinction recognizes Vital Images for delivering "An Outstanding Customer Service Experience" to its customers in North America.