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2010 Press Releases

TSIA to Host Webcast on the Economic Impact of Education Services

SAN DIEGO, December 22, 2010 – On January 13, 2011, the Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, will present a webcast event on the key topic of “Understanding the Economic Impact of Education Services.” Maria Manning-Chapman, senior research director of education services for TSIA, will host this interactive Web event, which is vital to any organization in the business of technology services.

 


 

Technology Services Industry Association awards HP Commercial Support Excellence in Service Operations

GENEVA, Switzerland, December 17, 2010 – HP announced today that the commercial desktop and notebook business has been awarded the Excellence in Service Operations certification from the Technology Services Industry Association (TSIA) for providing superior technical support and services in Europe, Middle East and Africa. This certification endorses the focus the HP PSG EMEA commercial business, including 500 regional call centre support agents, has placed on delivering first class customer service to businesses.

 


 

 

Technology Services Industry Association (TSIA) Introduces Four-Part Research Series on Social Media

SAN DIEGO, December 10, 2010 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, has announced a new four-part TSIA research series titled “Social Media 2011—The Guide for Technology Services.” This much-anticipated research, authored by Shawn Santos, TSIA director of programs and community, includes input from 850 survey respondents, 14 industry practitioners, and a full data set from the 2010 TSIA Social Media Survey.

 


 

Avaya, Concur Technologies, CORPTAX, FICO, Kaspersky Lab, NCR, Palo Alto Networks, Pitney Bowes, and Polycom Newly Enlist in TSIA Service Disciplines

SAN DIEGO, CA, December 10, 2010 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announces 18 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.

 


 

TSIA Announces New Recognition Award for Technology Services Marketing

SAN DIEGO, CA, November 17, 2010 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, has inaugurated a new STAR Awards category—Innovation in Marketing Value-Added Services (VAS). The award, recognizing leading-edge performance in marketing product adoption services, will be presented for the first time at TSIA’s spring Technology Services World conference being held May 2-4, 2011, in Santa Clara, California.

 


 

TSIA Inaugurates New Recognition for Excellence in Technology Field Services

SAN DIEGO, CA, November 17, 2010 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, has announced two new STAR Awards in the discipline of technology field services: Excellence in Service Spare Parts Management, and Excellence in Remote Diagnostics for Hardware Service. The new awards will be presented for the first time at TSIA’s spring Technology Services World (TSW) conference being held May 2-4, 2011, in Santa Clara, California.

 


 

The Benefits of TSIA Organizational Development Program Reported by Panelists at Technology Services World Las Vegas

SAN DIEGO, CA, October 29, 2010 –The Technology Services Industry Association (TSIA)—the leading association dedicated to advancing the business of technology services—held its fall Technology Services World (TSW) Las Vegas event at The Mirage Resort on October 18-20, during which a key panel session outlined the crucial role that technical support best practices play both in operational efficiency, and in customer satisfaction and realized value.

 


 

Cisco, HP, Schlumberger, and Vital Images Honored for  Support Operations Excellence

LAS VEGAS, NV, October 20, 2010 – The Technology Services Industry Association (TSIA) honored Cisco, HP, Schlumberger Information Solutions, and Vital Images today as the most recent companies to successfully achieve certification in the association’s Organizational Development Program. The recognition took place at the Technology Services World conference in Las Vegas.

 


 

Motorola Services Exec Shares “Bright Spot” Story and Wins Recognition at Technology Services World Las Vegas

LAS VEGAS, NV & SAN DIEGO, CA, October 22, 2010 – In his opening keynote at Technology Services World 2010 Las Vegas, October 18–20, TSIA executive director Thomas Lah outlined six change management tactics services organizations can pursue to help drive “services transformation” within their companies. One key tactic is to focus on “bright spots,” which is the practice of focusing on what a company has done that has resulted in some type of success.

 


 

Call for Speakers Opens for Technology Services World 2011 Silicon Valley

LAS VEGAS, NV and SAN DIEGO, CA, October 20, 2010 – As Technology Services World (TSW) 2010 Las Vegas came to a successful conclusion today, the Call for Speakers opened for the much-anticipated spring event, Technology Services World 2011 Silicon Valley. Hosted by TSIA, the leading association of the technology services and support industry, the Technology Services World spring and fall conferences have become renowned as the preeminent sources of learning and peer networking for service and support professionals.

 


 

Altitude Software, CorpTax, Motorola Mobility, RL Solutions, TeleTracking Technologies Receive Certified Support Staff Excellence Center Award from the Technology Services Industry Association

LAS VEGAS, NV, October 20, 2010 – The Technology Services Industry Association (TSIA) announced that Altitude Software, CorpTax, Motorola Mobility, RL Solutions, and TeleTracking Technologies have been named winners of the Certified Support Staff Excellence Center Award, presented today at the Technology Services World conference in Las Vegas.

 


 

Avaya, CA Technologies, Cisco, Oracle, PTC, SuccessFactors, and Xerox Named Winners of Fall 2010 TSIA STAR Awards

LAS VEGAS, October 20, 2010 – The Technology Services Industry Association (TSIA) announced the winners of the Fall 2010 STAR Awards today at the Technology Services World (TSW) conference being held in Las Vegas.

 


 

Kopin Corporation, Sykes Enterprises, Verint Witness Actionable Solutions Named Winners of TSIA’s Recognized Innovator Awards

LAS VEGAS, NV, October 20, 2010 – The Technology Services Industry Association (TSIA) honored Kopin Corporation, Sykes Enterprises, and Verint Witness Actionable Solutions as winners of its prestigious Recognized Innovator Awards today at the Technology Services World conference in Las Vegas.

 


 

Dell’s Jan Uhrich Keynotes Women in Services Event at Technology Services World 2010 Las Vegas

SAN DIEGO, Calif., October 19, 2010 – Jan Uhrich, vice president, strategy and solutions for Dell, was the keynote speaker at the Women in Services (WIS) networking dinner held at Technology Services World 2010 Las Vegas tonight. The three-day event, hosted by TSIA, is the preeminent source of learning and peer networking in the services industry.

 


 

TSIA Releases New “Cloudprem” Report at Technology Services World Las Vegas

SAN DIEGO, CA, and LAS VEGAS, NV, October 19, 2010 –The Technology Services Industry Association (TSIA)—the leading association dedicated to advancing the business of technology services—released a new report in conjunction with its Technology Services World conference being held October 18-20 at The Mirage Resort in Las Vegas. The report, titled “Cloudprem: What You Must Know Before Making the Transition from On-Premise to Cloud-Based (or On-Demand) Services,” suggests that jumping too rapidly into the cloud services space can be perilous without being armed with the correct information. Based on lessons learned from organizations that have navigated this path and successfully arrived at their desired end point, this report draws upon their accomplishments.

 


 

Technology Services World 2010 Las Vegas Opens with  Record-Breaking Attendance

LAS VEGAS, NV, October 18, 2010 – Technology Services World 2010 Las Vegas opened today to an unprecedented number of services professionals from around the globe. The day-one program featured three powerful keynote sessions, five game-changing professional development courses, and a Technology Services Expo that also broke Association records as the largest to date.

 


 

TSIA Executive Director Appeals to Conference Delegates to Share  Tech Services “Bright Spots”

LAS VEGAS, NV, October 18, 2010 – Technology Services World 2010 Las Vegas opened today with a dynamic keynote session presented by TSIA executive director Thomas Lah. In a follow-up to his keynote presentation at TSW Silicon Valley last spring on the impact of the emerging cloud computing model on technology services, Lah’s Las Vegas keynote, “Services Transformation,” focused on how service leaders can successfully manage change at the organizational, line of business, and individual levels to achieve the needed service transformations that lie ahead.

 


 

Professional Development Courses Kick-Start the Learning at  Technology Services World 2010 Las Vegas

SAN DIEGO, Calif., October 18, 2010 – Five pre-conference professional development courses kicked off the learning sessions at Technology Services World (TSW) today in Las Vegas. TSW, being held October 18–20, is the industry’s premier technology services conference, and is hosted by the leading professional association of the technology services industry—TSIA. Service and support experts have converged for this three-day event to discuss the hottest topics in tech services: Value-Added Services, Services for Cloud Computing, and Services Transformation.

 


 

TSIA Selects Compuware, Kopin Corporation, Qualtech Systems, salesforce.com, Sykes Enterprises, and Verint Witness Actionable Solutions as Finalists for Technology Services Recognized  Innovator Awards

LAS VEGAS, NV, October 18, 2010 – The Technology Services Industry Association (TSIA) has announced that Compuware, Kopin Corporation, Qualtech Systems, salesforce.com, Sykes Enterprises, and Verint Witness Actionable Solutions have been named as finalists for the Technology Services Recognized Innovator Awards. The announcement was made today at the Technology Services World conference being held this week in Las Vegas.

 


 

TSIA’s Michael Israel to Present Key Findings from Second Annual Maintenance Pricing Practices Survey at Technology Services World Las Vegas

SAN DIEGO, CA, October 15, 2010 –The Technology Services Industry Association (TSIA)—the leading association dedicated to advancing the business of technology services—will reveal key findings from its second annual Maintenance Pricing Practices Survey during a Technology Services World (TSW) session on October 19 at The Mirage in Las Vegas. Michael Israel, TSIA’s senior director of research and advisory services, will deliver the much-anticipated survey results in his session titled “Maintenance Pricing Practices and Trends.”

 


 

Stellar Lineup of Solutions Providers to Take Center Stage at Technology Services World 2010 Las Vegas

SAN DIEGO, CA, October 14, 2010 –The Technology Services Industry Association (TSIA)—the leading association dedicated to advancing the business of technology services—will bring the world’s top services industry experts together under one roof at Technology Services World (TSW) Las Vegas, being held October 18-20 at The Mirage Resort. TSIA made big headlines last week by announcing its record-breaking attendance for TSW Las Vegas, with highest registrations in the history of its TSW conferences.

 


 

TSIA Sets New Record with Largest Number of Delegates at Technology Services World 2010 Las Vegas

SAN DIEGO, CA, October 8, 2010 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, has officially surpassed historical attendance numbers with its Technology Services World Las Vegas conference, being held October 18-20 at The Mirage. This will be the largest event in the history of TSIA conferences—with unparalleled opportunities for attendees to collaborate with peers in a setting ripe with knowledge, learning, and innovation.

 


 

TSIA Welcomes Cray, Ericsson, IBA Group, International Game Technology, McKesson, and The VIA Group to Its Growing Community

SAN DIEGO, CA, October 6, 2010 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announces 19 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.

 


 

Schlumberger Information Solutions Certified by TSIA for Global Excellence in Services Operations

HOUSTON, September 29, 2010—Schlumberger announced today that Schlumberger Information Solutions (SIS) has received the Technology Services Industry Association’s (TSIA) Excellence in Service Operations certification. SIS received this prestigious certification for its global support operations in 2009 and now again in 2010.

 


 

TSIA Launches Exclusive Online Forum on Value-Added Services

SAN DIEGO, September 28, 2010 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, is launching a first-of-its-kind online discussion forum focused exclusively on the topic of value-added services (VAS) offerings. J.B. Wood, president and CEO of TSIA, has been working with CA, EMC, NetApp, and Symantec—a group of world-class organizations involved in TSIA’s VAS community of interest—to build a framework services organizations can use to construct VAS services that drive product adoption and increase customer success.

 


 

MGM Resorts International Exec to Present Closing Keynote at Technology Services World Las Vegas

SAN DIEGO, California, September 21, 2010 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced that Aldo Manzini will present the closing keynote at Technology Services World (TSW) Las Vegas, being held October 18-20 at The Mirage Resort. Manzini is senior executive vice president and chief administrative officer for MGM Resorts International, where he oversees multiple corporate departments and provides administrative support to the company’s operations and corporate endeavors.

 


 

Technology Drives Conference Program for Technology Services World 2010 Las Vegas

SAN DIEGO, CA, September 20, 2010 – With technology spending on the rise, the Technology Services Industry Association (TSIA)—the leading association dedicated to advancing the business of technology services—announced a technology-rich program for Technology Services World (TSW) 2010 Las Vegas. TSW is hosted by TSIA and takes place October 18-20 at The Mirage Resort in Las Vegas, this year with a major focus on the technology products and services required to deliver service success. Select technology-focused events and tools are being offered TSW attendees at this fall’s event

 


 

Audatex, Cranel, EMC, Infoblox, InterMetro, LANDesk Software, and Omnicell Join Forces with TSIA

SAN DIEGO, CA, September 15, 2010 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announces 18 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.

 


 

Francis Gouillart to Keynote at Technology Services World Las Vegas October 19, 2010

SAN DIEGO, CA September 14, 2010 - Are service processes dead? That’s the provocative question that will be addressed by Francis Gouillart, co-founder and president of the Experience Co-Creation Partnership (ECC) and co-author of the soon-to-be-released book, The Power of Co-Creation, during his keynote address at TSIA’s Technology Services World (TSW) conference Las Vegas, taking place October 18-20, to an audience of 1,000 technology services executives.

 


 

Technology Services Industry Association Launches New Education Services Benchmark Survey

SAN DIEGO, CA, August 31, 2010 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, has introduced its new Education Services Benchmark Survey—the most comprehensive source for education services managers seeking a comparative scorecard of their business performance. Launched in August and open to TSIA member companies, the TSIA Education Services Benchmark sets a new standard in benchmarking for education services operations.

 


 

J.D. Power and Associates Reports: Cisco Recognized for Excellence in Certified Technology Service and Support Program

WESTLAKE VILLAGE, Calif.: 16 August 2010 — Cisco has achieved certification under the J.D. Power and Associates Certified Technology Service and Support Program.SM This distinction recognizes Cisco for delivering “An Outstanding Technology Service and Support” experience to customers globally. Cisco was previously certified in 2006, 2007 and 2008.

 


 

Outsights and Strategies For Growth<SM Join the Elite TSIA Expert Alliance Partner Program

SAN DIEGO, CA, August 12, 2010 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced that Outsights and Strategies For Growthsm have joined TSIA’s prestigious Expert Alliance Partner (EAP) program, while Call Center Group, iPMO, and Sigma Performance Solutions have renewed their EAP partnerships.

 


 

HP Achieves Recognition for Excellence in Tech Support and Services for Third Consecutive Year

PALO ALTO, Calif., Aug. 12, 2010 – HP has earned the Excellence in Service Operations certification from the Technology Services Industry Association (TSIA) for providing superior technical support and services in North America.

 


 

TSIA Expands Its Far-Reaching Network of Technology Services Organizations

SAN DIEGO, CA, August 11, 2010 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announces 23 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.

 


 

Technology Services Industry Association Launches New Support Services Benchmark Survey

SAN DIEGO, August 10, 2010 – The Technology Services Industry Association (TSIA), the world’s leading association for today’s technology services organizations, has introduced its new Support Services Benchmark Survey—the most comprehensive source for support operations seeking to gather comparative data, discover industry best practices, and assess organizational health. Launched in July and open to TSIA member companies, it is the most complete and relevant benchmarking study to-date for support operations.

 


 

Vital Images Recognized For Excellence In Service Operations

Minneapolis, August 10, 2010 — Vital Images, Inc. (NASDAQ: VTAL), a leading provider of advanced visualization and analysis software, announced it has been re-certified by the Technology Services Industry Association (TSIA) for excellence in service operations for its technical support and services in North America.

 


 

Dell Exec to Keynote “Women in Services” Event at Technology Services World 2010 Las Vegas

SAN DIEGO, CA, August 2, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced that Jan Uhrich, vice president of strategy and solutions for Dell, will keynote the Women in Services (WIS) networking dinner at Technology Services World 2010 Las Vegas on Tuesday, October 19. The conference, hosted by TSIA, will take place October 18-20 at The Mirage Resort.

 


 

Technology Services Industry Association Introduces New Field Service Benchmark Survey

SAN DIEGO, July 27, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, has introduced its new Field Service Benchmark Survey—the most comprehensive source for field service operations seeking to gather comparative data, discover industry best practices, and justify field service spending. Launched in mid-July 2010 and open to TSIA member companies, it is the most complete and relevant benchmarking study to-date for field service operations

 


 

TSIA Welcomes Dedicated Market Leaders into Growing Technology Services Community

SAN DIEGO, CA, July 27, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announces 25 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.

 


 

Technology Services Industry Association Introduces New Field Service Benchmark Survey

SAN DIEGO, July 27, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, has introduced its new Field Service Benchmark Survey—the most comprehensive source for field service operations seeking to gather comparative data, discover industry best practices, and justify field service spending. Launched in mid-July 2010 and open to TSIA member companies, it is the most complete and relevant benchmarking study to-date for field service operations.

 


 

Technology Services Industry Association Announces Conference Agenda for Technology Services World Las Vegas

SAN DIEGO, July 19, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced that the full agenda is now online for its annual Technology Services World Las Vegas conference, being held October 18-20 at The Mirage Resort. Online capabilities allow prospective attendees to view sessions by date and time, or by key areas of interest, facilitating session selection.

 


 

Technology Services Industry Association Announces Streamlined Conference Agenda for Technology Services World 2010 Las Vegas

SAN DIEGO, July 12, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced a new streamlined conference agenda for its annual Technology Services World Las Vegas event, being held October 18-20 at The Mirage Resort. The new agenda format better organizes the content and provides more structured networking time for conference attendees. TSW events have a strong reputation for delivering a solid program filled with impactful content, presented by key players in technology services. The new agenda format arranges the program into six new tracks, outlined below, to better meet attendee needs.

 


 

IRIS Diagnostics Joins TSIA to Optimize Delivery of Field Services

SAN DIEGO, CA, June 30, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced that IRIS Diagnostics, a division of IRIS International, has joined TSIA as a member of its field services discipline.

 


 

Leading Organizations Join Forces with TSIA—The Technology Services Industry’s Foremost Association

SAN DIEGO, CA, June 7, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced 15 new and renewing members in its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.

 


 

Fourteen Organizations Unite with Elite TSIA Community

SAN DIEGO, CA, May 24, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced 14 new and renewing members in its prominent community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—areas that are the driving force of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.

 


 

TSW 2010 Silicon Valley Reshapes the Future of Technology Services

SAN DIEGO, Calif., May 17, 2010 – Technology Services World 2010 Silicon Valley concluded last week, achieving—with 704 delegates—a 35% year-over-year increase in attendance. The event, hosted by TSIA and themed Clouds on the Service Horizon, focused on today’s hottest topics, including cloud computing, social media, and service strategy change initiatives.

 


 

Ventana Medical Systems Joins TSIA to Optimize Delivery of Professional Services

SAN DIEGO, CA, May 12, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced that Roche Group’s Ventana Medical Systems has joined TSIA as a member of its professional services discipline.

 


 

Xerox, Kopin, eXaudios Receive Vision Awards from the Technology Services Industry Association

SANTA CLARA, Calif., May 5, 2010 – Winners of the new Vision Awards were announced today by the Technology Services Industry Association (TSIA) at the Technology Services World (TSW) conference in Silicon Valley. A total of nine companies competed in three categories at TSIA’s new Service Revolutions event, and the winning companies were Xerox, Kopin, and eXaudios, who was awarded $10,000 as winner of the Start-Up category.

 


 

Avaya, Vital Images, Xerox, Taleo Honored for Support Operations Excellence

SANTA CLARA, Calif., May 5, 2010 – The Technology Services Industry Association (TSIA) honored Avaya, Vital Images, Xerox, and Taleo today as the most recent companies to successfully achieve certification in the association’s Organizational Development Program. The recognition took place at the Technology Services World conference in Silicon Valley.

 


 

Call for Speakers Opens for Technology Services World 2010 Las Vegas

SAN DIEGO, Calif., May 5, 2010 – As Technology Services World (TSW) 2010 Silicon Valley came to a successful conclusion today, the Call for Speakers opened for the much-anticipated fall event—Technology Services World 2010 Las Vegas. Hosted by TSIA, the leading association of the technology services and support industry, the Technology Services World spring and fall conferences have become renowned as the preeminent sources of learning and peer networking for service and support professionals.

 


 

Lithium, nGenera CIM, InQuira Named Winners of TSIA’s Recognized Innovator Awards

SANTA CLARA, Calif., May 5, 2010 – The Technology Services Industry Association (TSIA) honored Lithium, nGenera CIM, and InQuira as winners of its prestigious Recognized Innovator Awards today at the Technology Services World conference in Silicon Valley.

 


 

Extreme Networks Receives Certified Support Staff Excellence Center Award from the Technology Services Industry Association

SANTA CLARA, Calif., May 5, 2010 – The Technology Services Industry Association (TSIA) announced that Extreme Networks, Inc. (Nasdaq: EXTR) has been named the winner of the Certified Support Staff Excellence Center Award, presented today at the Technology Services World conference in Silicon Valley.

 


 

STAR Awards for Best Practices Honor Avaya, CA, Cisco Systems, Cobalt, EMC, Hewlett-Packard, Riverbed Technology and Symantec

SANTA CLARA, Calif., May 5, 2010 – The Technology Services Industry Association (TSIA) today announced the winners of its annual STAR Awards for Best Practices at the Technology Services World conference being held this week in Silicon Valley.

 


 

Xerox Exec Julie Hogan Keynotes Women in Services Event at Technology Services World 2010 Silicon Valley

SAN DIEGO, Calif., May 5, 2010 – Xerox vice president Julie Hogan was the keynote speaker at the Women in Services (WIS) networking dinner held at Technology Services World 2010 Silicon Valley last night. The three-day event, hosted by TSIA, is the preeminent source of learning and peer networking in the services industry.

 


 

Technology Services Industry Association Announces Addition of New Service Discipline

SAN DIEGO, Calif., May 4, 2010 – The Technology Services Industry Association (TSIA), the technology services industy’s largest and most vibrant association, announced the addition of Education Services to its existing portfolio of Field, Professional, and Support Services content.

 


 

Professional Development Courses Kick-Start the Learning at  Technology Services World 2010 Silicon Valley

SAN DIEGO, Calif., May 3, 2010 – Five pre-conference professional development courses kicked off the learning sessions at Technology Services World (TSW) today in Silicon Valley. TSW, being held May 3-5, is the industry’s premier technology services conference, and is hosted by the leading professional association of the technology services industry—TSIA. Service and support experts have converged for this three-day event to explore the exploding cloud computing and social media phenomenons as well as to learn tactics for improving organizational efficiencies in the areas of services delivery, engineering, operations, and leadership.

 


 

TSIA Selects InQuira, Language Weaver, Lithium, LivePerson, and nGenera as Finalists for Technology Services Recognized Innovator Awards

SANTA CLARA, Calif., May 3, 2010 – The Technology Services Industry Association (TSIA) has announced that InQuira, Language Weaver, Lithium, LivePerson, and nGenera have been named as finalists for the Technology Services Recognized Innovator Awards. The announcement was made today at the Technology Services World conference being held this week in Silicon Valley.

 


 

TSIA’s Technology Services World Event Holds Panel Session on Mentoring for Professional and Business Development

SAN DIEGO, CA, April 26, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced a key panel session on the Technology Services World 2010 (TSW 2010) Silicon Valley agenda: “Mentoring for Professional and Business Development.”

 


 

New TSIA “Cloud 20” Index Evaluates Largest Providers of Cloud Computing Services

SAN DIEGO, CA, April 15, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced the “Cloud 20,” a new research endeavor that mirrors TSIA’s popular “Service 50” index. The Cloud 20 analyzes the impact of cloud computing on technology business models, service portfolios, and partner strategies. Each quarter TSIA will perform its analysis on cloud computing’s 20 most influential companies and share the results in a quarterly report, Webcasts, conference presentations, and other means.

 


 

TSIA’s Technology Services World Event Holds Panel Session Profiling Leading Women in the Services Industry

SAN DIEGO, CA, April 15, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced a panel session on the Technology Services World 2010 (TSW 2010) Silicon Valley agenda: “Women in Services: Profiles of Success.”

 


 

Technology Services Industry Association (TSIA) Welcomes 14 New Members to Its Growing Community

SAN DIEGO, CA, April 9, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced 15 new members and 21 companies who have renewed their memberships in the fast-growing TSIA community.

 


 

TSIA’s Technology Services World Event Hosts Panel Session on Driving Business Value and Customer Satisfaction through Online Support

SAN DIEGO, CA, April 2, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced a key support session on the Technology Services World 2010 (TSW 2010) Silicon Valley agenda: “Online Support Panel Discussion: The Continued Drive to Push Customers to the Web.”

 


 

Technology Services Europe 2010 Raises the Bar for Successful Delivery of Services in the New Decade

SAN DIEGO, CALIFORNIA, and BARCELONA, SPAIN, February 5, 2010 – The Technology Services Industry Association (TSIA) concluded Technology Services Europe 2010 (TSE 2010) with a closing keynote from noted IT innovation expert Dr. Hans van Grieken, who capped an inspiring three days of sessions devoted to “Services in the New Tech Landscape.” More than 160 senior executives from Europe’s technology services community attended the conference held this week in Barcelona.

 


 

Technology Services Europe 2010 Opens with Thought-Provoking Keynotes

SAN DIEGO, CALIFORNIA, and BARCELONA, SPAIN, February 3, 2010 – Technology Services Europe 2010 (TSE 2010) opened in Barcelona today with a challenge to attendees to rethink their company’s approach to services and product strategy. TSE 2010, themed “Services in the New Tech Landscape,” is presented by the Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association.

 


 

German Universities and Institutions Slated to Deliver Landmark Sessions at Technology Services Europe 2010
SAN DIEGO, Calif., January 20, 2010 – The Technology Services Industry Association (TSIA), the technology services industry's largest and most vibrant association, announced special sessions from Germany-based universities and institutions at Technology Services Europe 2010 (TSE10), being held in Barcelona, Spain, February 3-5. The conference, themed "Services in the New Tech Landscape," will feature sessions from Germany-based thought leaders at Technische Universitaet Muenchen Business School; RWTH Aachen University; ISS International Business School of Service Management Hamburg, with Taurel Service Management Consultants; and Mercator School of Management/University of Duisburg-Essen.

 


 

Avaya Receives Certification from J.D. Power and Associates for Outstanding Technology Service and Support
BASKING RIDGE, NJ, Wednesday, Jan 20, 2010 For the second consecutive year, Avaya has achieved certification under the J.D. Power and Associates Certified Technology Service & Support (CTSS) ProgramSM – one of the technology industry’s highest recognitions. This certification acknowledges Avaya’s excellence in delivering outstanding service and support in North America.

 


 

Elemica, Endress+Hauser, Satisloh, Sourcefire, and Wincor Nixdorf Join TSIA; 21 Renew Memberships
SAN DIEGO, January 13, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced that Elemica, Endress+Hauser, Satisloh, Sourcefire, and Wincor Nixdorf have joined the association, and that 21 industry leaders have renewed their TSIA memberships for 2010.

 


 

TSIA's Women in Services Group Donates Dinner Proceeds to Dress for Success San Diego Charity Organization
San Diego, CA, January 7, 2010 – Women in Services, a community of interest developed by the Technology Services Industry Association (TSIA)–the technology services industry's largest and most vibrant association–gathered in October for a networking dinner at Technology Services World (TSW) 2009 Las Vegas, during which funds were raised for charity organization Dress for Success San Diego. TSIA raised a significant amount at the event, the proceeds of which will go directly to Dress for Success San Diego.

 


 

TSIA Announces TSE10 keynote lineup
SAN DIEGO, Calif., January 7, 2010, The Technology Services Industry Association (TSIA), the technology services industry's largest and most vibrant association, announced its keynote lineup for Technology Services Europe 2010 (TSE10), being held in Barcelona, Spain, February 3-5. The conference, themed "Services in the New Tech Landscape," will feature keynote presentations from Capgemini, Dell Perot Systems, Hewlett-Packard, Technische Universitaet Muenchen Business School, Xerox, and TSIA thought leaders.