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Press Releases

TSIA to Host Fall 2016 Technology Services World Conference in Las Vegas
SAN DIEGO, August 30, 2016 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will be hosting its annual fall conference, Technology Services World (TSW) Las Vegas 2016 at the Las Vegas ARIA Resort & Casino October 17-19. Conference attendees will learn new business strategies from leading technology and services industry experts, network with peers, and explore the latest business solutions that can help their services operations grow and thrive for years to come.


TSIA Conducts 2016 Customer Success Baseline Survey
SAN DIEGO, August 16, 2016 – The Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations, has announced the launch of its 2016 Customer Success Baseline Survey. This survey is open to both TSIA members and non-members operating within the customer success discipline and will run until September 16, 2016. The data collected will be used to identify baseline key performance metrics and practices associated with customer success organizations.


TSIA Conducts Emerging Offerings Survey for Service Revenue Generation
SAN DIEGO, August 8, 2016 – The Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations, has announced the launch of its 2016 Emerging Offerings Survey for Service Revenue Generation. This survey is only open to members within TSIA's Service Revenue Generation discipline and will run until September 23, 2016. The data collected will be used to identify which types of new service offers technology companies are deploying in the market.


TSIA Conducts 2016 Knowledge Management Survey
SAN DIEGO, August 1, 2016 – The Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations, has announced the launch of its 2016 Knowledge Management Survey. This survey is open to the public and will run until August 31, 2016. The data collected will be used to identify best practices and trends around collecting, maintaining, and sharing knowledge within and across service divisions.


TSIA Conducts 2016 Professional Services Market Rates Survey
SAN DIEGO, June 27, 2016 – The Technology Services Industry Association (TSIA), the leading association for today’s technology and services organizations, has announced the launch of its 2016 Professional Services Market Rates Survey. This survey is only open to members within TSIA’s Professional Services discipline and will run until September 23, 2016. The data collected will be used to identify new market rate trends in the area of professional services and deliver current best practices to TSIA’s Professional Services membership in the form of research papers, members-only webinars, and personalized data sets.


TSIA to Participate in European Speaking Engagements This Fall
SAN DIEGO, July 22, 2016 - The Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations, has announced that TSIA executives will be participating in two speaking engagements in Europe this fall: TSIA International Summit (France), and Margin Academy Convention 2016 (Germany).


Cisco Awarded Historic 10th Certification for Excellence in Customer Service and Support by TSIA and J.D. Power
SAN DIEGO, July 18, 2016 - The Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations, has announced Cisco's 10th certification in the J.D. Power Certified Technology Service and Support ProgramSM. Cisco is the first company to receive 10 consecutive certifications in the global program. The certification recognizes Cisco for delivering "An Outstanding Customer Service Experience" to their customers worldwide.


TSIA Launches 2016 Education Services Offer Development Survey
SAN DIEGO, July 11, 2016 – The Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations, has announced the launch of its 2016 Education Services Offer Development Survey. This survey is only open to members within TSIA's Education Services discipline and will run through July 29, 2016. This survey will identify best practices in Education Services (ES) offer development and provide insights regarding the offer development process, go-to-market strategies, how ideas for new offers are generated, and how ES is progressing in the development of offers that are specifically designed to help drive product adoption.


TSIA Conducts 2016 Support Services Compensation Survey
SAN DIEGO, June 21, 2016 – The Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations, has announced the launch of its 2016 Support Services Compensation Survey. This survey is only open to members within TSIA's Support Services discipline and will run until August 5, 2016. The data collected will be used to identify new compensation trends in the area of support services and deliver current best practices to TSIA's Support Services membership in the form of research papers, members-only webinars, and personalized data sets.


Seasoned Executive Phil Nanus Appointed Vice President Research, Customer Success for TSIA
SAN DIEGO, May 23, 2016 – The Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations, announced that Phil Nanus, a seasoned executive with extensive experience in customer-centric roles within enterprise software and IT services, has joined the TSIA Research Team as the vice president of customer success research. In this role, he will work to further develop TSIA's growing customer success membership program.


TSIA Executives to Speak at the Pulse 2016 Customer Success Conference
SAN DIEGO, May 5, 2016 – The Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations, announced that president and CEO, J.B. Wood will be delivering a keynote presentation at the Pulse 2016 conference, produced by Gainsight, next week in Oakland, CA. Wood will also be joining TSIA's VP of customer success and support services research, Judith Platz, to co-host four executive track discussions at the conference.


TSIA Announces Partnership with Outcome Chains, Inc.
SAN DIEGO, May 3, 2016 – The Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations, announced its partnership with Outcome Chains, Inc., the provider of a new SaaS solution that helps build better maps to business outcomes. With the Outcome Chains software, TSIA can now provide its members a more intuitive step-by-step approach to achieve their service business outcomes leveraging TSIA research, frameworks, benchmark data, and other member resources. The announcement was made at the Technology Services World (TSW) San Diego 2016 conference taking place this week at the Hilton San Diego Bayfront.


TSIA Publishes New Book, Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business
SAN DIEGO, May 2, 2016 – The Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations, has announced the release of its newest book, Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business. This book provides technology companies looking to develop new or optimize their current SaaS, IaaS, PaaS and Managed Services offers with a step-by-step guide to building a high growth and profitable cloud business.


Technology Industry's Top Solutions Providers to Exhibit at TSW San Diego 2016 Conference
SAN DIEGO, April 25, 2016 – The Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations, will bring the world's top technology solutions providers and services industry experts together under one roof at the Technology Services World (TSW) San Diego 2016 conference, held at the Hilton San Diego Bayfront, May 2-4. Companies exhibiting in the TSW | EXPO will be showcasing their latest innovations and demonstrating how their solutions can be used to solve the top business challenges affecting today's technology and services businesses.


TSIA Announces Keynote Presenters for TSW 2016 San Diego Conference
SAN DIEGO, April 15, 2016 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has announced the keynote speakers for their spring conference, Technology Services World (TSW) 2016 San Diego, taking place May 2-4 at the Hilton San Diego Bayfront. Conference attendees will learn from technology and services industry leaders as they share their experiences in growing and scaling a profitable technology-as-a-service (XaaS) business in sessions that follow the conference theme of "Tech as a Service: Winning in the Cloud".


Free Book Chapter Preview, "The Case for Managed Services," Available for Download Online
SAN DIEGO, March 22, 2016 – The Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations, has released another chapter preview of its upcoming book, Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business, due to publish this May. Chapter 9 of the new book, called "The Case for Managed Services," discusses how standing up a managed services (MS) business can be a gateway for technology companies to enter into the XaaS (X-as-a-Service) marketplace.


TSIA STAR Awards Nomination Period Has Opened with New Categories for 2016
SAN DIEGO, March 17, 2016 – The Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations, has announced the awards categories for the 2016 STAR Awards, which feature some new additions, including recognition in the areas of Managed XaaS, Service Transformation, Expand Selling, Social Support, and Customer Outcomes. The awards program is now accepting nominations from TSIA members until June 1, 2016.


Preview of TSIA's Newest Book Now Available for Download
SAN DIEGO, March 16, 2016 – The Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations, has released a downloadable chapter preview of its upcoming book, Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business, which is slated to premiere at the TSW San Diego 2016 conference this May. The new book is designed to act as a guide for technology companies looking to build and optimize a cloud business.


Deltek Customer Care "Rated Outstanding" By The Technology Services Industry Association For Third Year In A Row
Herndon, VA – March 16, 2016 – Deltek, the leading global provider of enterprise software and information solutions for project-based businesses, today announced Deltek's Customer Care global support organization has achieved a "Rated Outstanding Global Assisted Support" certification for the third year in a row. The certification from the Technology Services Industry Association (TSIA) – the leading association for technology and services organizations – recognizes that Deltek meets the highest industry standards for customer support operations.


Call for Speakers Now Open for TSW San Diego 2016
SAN DIEGO, CA, October 29, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has announced their call for speakers for their much-anticipated spring event, TSW San Diego 2016.Technology Services World conferences have become renowned as the preeminent sources of learning and peer networking for technology service professionals worldwide.


Huawei Joins the Technology Services Industry Association
SHENZHEN, China, October 26, 2015 – Huawei today became the first Chinese ICT company to gain membership of the Technology Services Industry Association, a move that will help Huawei's Enterprise Business accelerate its services strategy worldwide. Membership of TSIA will offer Huawei's services organization the opportunity to benchmark and network with industry peers around the world.


TSIA Honors Industry Pioneers for Their Achievement of Operational Excellence
SAN DIEGO, October 22, 2015 – For organizations that are operating at high levels of operational excellence, the Technology Services Industry Association (TSIA) offers several options for receiving a certification credential to provide formal recognition of an organization's superior performance and service capability. Five pioneering organizations so far this year have achieved TSIA certification for their excellence in operational best practices. These top organizations were recognized at the closing ceremonies of the TSW 2015 Service Transformations conference in Las Vegas.


TSIA Names 2015 STAR Awards Winners
LAS VEGAS, October 21, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced the winners of the 2015 STAR Awards today at the Technology Services World (TSW) 2015 Service Transformations conference being held in Las Vegas.


TSIA Recognizes Certified Support Staff Excellence Center Honorees
LAS VEGAS, October 21, 2015 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, today announced that nine technology companies have been newly certified as Support Staff Excellence Centers, and six and have been recertified for 2015. These top organizations were honored at today's closing ceremonies of the Technology Services World (TSW) 2015 Service Transformations conference in Las Vegas.


"Women in Services" Networking Event To Be Held at the TSW 2015 Service Transformations Conference
LAS VEGAS, October 20, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will be hosting its annual Women in Services (WIS) networking and fundraising event tonight at the TSW 2015 Service Transformations conference.


TSIA Announces Transition in Its Largest Membership Program
LAS VEGAS, October 19, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today announced that it will be changing the scope of its Customer Success and Support service discipline by transitioning it into two membership programs—the Customer Success (CS) and Support Services (SS) membership offers. This transition will allow TSIA to provide its members with more focused thought leadership and dedicated research resources in these two rapidly evolving functions affecting today's technology service organizations. TSIA's executive director, Thomas Lah, made the announcement today at the Technology Services World (TSW) 2015 Service Transformations conference, held this week in Las Vegas.


TSW 2015 Service Transformations Conference Opens with Record Attendance from Leading Players in Technology Services
LAS LAS VEGAS, October 19, 2015 – Hosted by the Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, the Technology Services World (TSW) 2015 Service Transformations conference commenced today in Las Vegas with the highest attendance on record with over 1,500 technology services leaders and solutions providers under one roof.


TSIA Releases New Ebook at TSW 2015 Service Transformations Conference
SAN DIEGO, October 16, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today announced the publication of their newest ebook, "How to Avoid the 5 Most Common Mistakes Made in Managed Services," authored by George Humphrey, TSIA's senior director of managed services. This ebook will be a featured resource at the TSW 2015 Service Transformations conference in Las Vegas, taking place October 19-21.


Technology Industry's Top Solutions Providers to Participate at TSW 2015 Service Transformations Conference
SAN DIEGO, October 15, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will bring the world's top services industry experts together under one roof at the Technology Services World (TSW) 2015 Service Transformations conference, being held at the ARIA Resort & Casino, October 19-21. TSW is the premier source of peer learning, networking, and idea sharing within the technology services sector.


Seasoned Executive Peter Armaly Appointed Vice President of Research, Customer Success for TSIA
SAN DIEGO, CA, October 5, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today announced that Peter Armaly, a customer success and support executive with over 30 years of experience, has joined the TSIA Research Team to further develop TSIA's customer success research initiatives.


TSIA Selects Finalists for 2015 STAR Awards
SAN DIEGO, October 1, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today announced that the finalists have been selected for the 2015 STAR Awards. The winners will be announced at the TSW 2015 Service Transformations conference being held October 19-21 in Las Vegas.


Latest TSIA Research Presented at TSW 2015 Service Transformations
SAN DIEGO, September 22, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has announced the lineup of the TSIA Power Hour sessions to be presented at the Technology Services World (TSW) 2015 Service Transformations conference on October 19-21 in Las Vegas. Focusing on the conference’s theme of "Growing Customers Successfully," these presentations aim to address common business challenges and offer solutions for growing customers at scale.


TSIA Announces Keynote Presenters for TSW 2015 Service Transformations
SAN DIEGO, September 17, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has announced the keynote speakers for their fall conference, Technology Services World (TSW) 2015 Service Transformations, taking place October 19-21 in Las Vegas. In these sessions, top leaders in the technology services industry will share real-world success stories and firsthand experiences in driving revenue growth from their existing customer base.


TSIA Executive to Speak at Dynamic Disruption Sales and Marketing Summit
SAN DIEGO, CA, August 10, 2015 – René Grossrieder, senior vice president of membership development for the Technology Services Industry Association (TSIA), is slated to speak at the Dynamic Disruption Sales and Marketing Summit 2015. This one-day conference, intended for sales and marketing professionals to learn from industry leaders in an interactive atmosphere, will take place on October 9 at the San Diego Marriott in Del Mar.


J.D. Power Reports: Cisco Recognized for Excellence in Certified Technology Service and Support Program For the Ninth Time in a Row
WESTLAKE VILLAGE, Calif., July 17, 2015 – For the ninth time in a row, Cisco has achieved certification under the J.D. Power Certified Technology Service and Support Program.SM This distinction recognizes Cisco for delivering "An Outstanding Customer Service Experience" to customers globally.


Blackbaud, Knowledge Factor, and Compellon Receive Coveted 2015 Vision Awards from the Technology Services Industry Association
SANTA CLARA, Calif., May 7, 2015 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, yesterday announced Blackbaud, Knowledge Factor, and Compellon as winners of the 2015 TSIA Vision Awards at the Technology Services World (TSW) 2015 Best Practices conference in Santa Clara, California.


TSIA's TSW Best Practices Conference to Move to San Diego in 2016
SAN DIEGO, CA, May 6, 2015 – The Technology Services Industry Association (TSIA), today announced that it is moving its premier spring event, the Technology Services World (TSW) Best Practices conference, from its former home of Santa Clara to San Diego, the location of TSIA headquarters.


Finalists Announced for TSIA's 2015 Service Revolutions Competition
SANTA CLARA, California, May 5, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, yesterday announced the finalists for its 2015 Service Revolutions competition, set to take place on Wednesday, May 6, at Technology Services World (TSW) 2015 Best Practices in Santa Clara, California. This year's finalists are Blackbaud, Cisco, Compellon, Entytle, FinancialForce, KnowledgeFactor, LogMeIn, SkillFitness, and Zebra.


Service Industry Exec Mary Trick Keynotes Women in Services Event at TSW 2015 Best Practices
SANTA CLARA, CA, May 5, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will be hosting its annual Women in Services (WIS) networking and fundraising event tonight at the TSW 2015 Best Practices conference. Keynoting this event is Mary Trick, the executive vice president at Infor.


TSIA Introduces Its New Expand Selling Research Discipline
SANTA CLARA, CA, May 4, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today introduced its newest membership offer—the Expand Selling (ExS) service discipline. Mark Middlekamp, a seasoned executive with over 25 years of experience in technology products and services, will be leading research initiatives covering the emerging field of expand selling. The announcement was made today by TSIA executive director, Thomas Lah, during his opening keynote at TSIA's Technology Services World (TSW) Best Practices conference, taking place on May 4-6 in Santa Clara.


TSW 2015 Best Practices Conference Opens with Record Attendance from Leading Players in Technology Services
SANTA CLARA, Calif., May 4, 2015 – Hosted by the Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, Technology Services World (TSW) 2015 Best Practices commenced today in Silicon Valley with the highest attendance on record from leading players in the technology services industry.


World-Class Solutions Providers to Participate at Premier Technology Services Event –TSW 2015 Best Practices
SAN DIEGO, CA, April 14, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will bring the top services industry experts together under one roof at Technology Services World (TSW) 2015 Best Practices, being held at the Santa Clara Convention Center, May 4-6. TSW is the premier source of peer learning, networking, and idea sharing within the technology services sector.


Seasoned Technology Executive René Grossrieder Appointed Senior Vice President, Membership Development for TSIA
SAN DIEGO, CA, March 25, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that René Grossrieder, an accomplished executive with over 25 years of experience in the technology field, has joined TSIA as the senior vice president, membership development, to advance TSIA's membership development initiatives.


TSIA Announces Categories for 2015 STAR Awards – Accepting Nominations Through May 30th
SAN DIEGO, March 11, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today announced the awards categories for the 2015 STAR Awards. The awards program will begin accepting nomination forms beginning March 16 and will continue through May 30, 2015.


Executive Director of TSIA to Keynote at Customer Success Summit 2015
SAN DIEGO, CA, March 6, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today announced that TSIA's executive director, Thomas Lah, will be delivering the closing keynote at the Customer Success Summit 2015, presented by Totango. TSIA is sponsoring this event and will be attending as an exhibitor in the Expo.


TSIA Research Launches New Brazil Lite Benchmark Study
SAN DIEGO, CA, February 11, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today launched a new study titled "Brazil Lite Benchmark Study," conducted by Julia Stegman, TSIA's VP of research, service revenue generation. This is the first in a new series of country-specific benchmark studiesthat TSIA will be conducting over the course of 2015 for recurring services. While future studies in this series will include subscriptions, the Brazil Lite Benchmark Study will primarily focus on maintenance and support revenues in Brazil.


TSW 2015 Best Practices Conference Schedule Announced
SAN DIEGO, CA, January 22, 2015 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, is hosting its Technology Services World (TSW) 2015 Best Practices conference on May 4-6 in Santa Clara, California. This year's conference will focus around a central theme of "Driving Adoption and Outcomes", and is touted as the premier source of peer learning, networking, and idea sharing within the technology services sector.


Marketo's Commitment to Customer Support and Success Recognized by Leading Association for Technology Services
SAN MATEO, Calif., November 4, 2014 – Marketo, the leading provider of engagement marketing software and solutions, announced today that it has achieved a "Rated Outstanding, Assisted & Self-Service, San Mateo" certification from the Technical Services Industry Association (TSIA), the leading association for technology services. This certification recognizes that Marketo's Support Organization meets the highest industry standards for customer support operations.


Deltek Customer Care "Rated Outstanding" By The Technical Services Industry Association For Second Year In A Row
Orlando, Fl., November 11, 2014 — Deltek, the leading global provider of enterprise software and information solutions for professional services firms and government contractors, today announced Deltek's Customer Care technical support organization has achieved a "Rated Outstanding Global Assisted Support" certification for the second year in a row. The certification from the Technical Services Industry Association (TSIA) — the leading association for technology services — recognizes that Deltek meets the highest industry standards for customer support operations.


Call for Speakers Opens for 2015 Technology Services World Best Practices Conference
SAN DIEGO, CA, October 28, 2014 – The Technology Services Industry Association, the leading association for today's technology services organizations, announced their call for speakers for TSIA's much-anticipated spring event—TSW Best Practices 2015. Technology Services World spring and fall conferences have become renowned as the preeminent sources of learning and peer networking for technology service professionals.


TSIA Recognizes Certified Support Staff Excellence Center Honorees
LAS VEGAS, October 22, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that Alcatel-Lucent, Axway, Brightcove, Endace, International Game Technology (IGT), Marketo, nCino, Pentaho, Verisign, and Vital Images have been certified as Support Staff Excellence Centers. These top organizations, as well as companies receiving their recertification, were honored at today's closing ceremonies of the Technology Services World (TSW) 2014 Service Transformations conference in Las Vegas.


TSIA Names 2014 STAR Award Winners
LAS VEGAS, October 22, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced the winners of the 2014 STAR Awards today at the Technology Services World (TSW) 2014 Service Transformations conference being held in Las Vegas.


Verint and FinancialForce.com Named Winners of TSIA’s Fall 2014 TechBEST Awards
LAS VEGAS, October 22, 2014 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, honored Verint with the TechBEST Award (Best in Adoption) at the Technology Services World (TSW) 2014 Service Transformations conference in Las Vegas. In addition, FinancialForce.com was awarded TechBEST (Best in Show), determined by conference attendee vote. The announcements were made at the Technology Services World (TSW) Best Practices conference being held this week in Las Vegas.


TSIA to Collaborate with J.D. Power on New Assisted Technical Support Certification
LAS VEGAS, October 21, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has announced their collaboration with J.D. Power in the creation of J.D. Power Certified Assisted Technical Support, a new assisted support certification program. This announcement was made during the Power Hour at the TSW Service Transformations conference during the Power Hour on Monday, October 20.


"Women in Services" Event To Be Held at the Technology Services World 2014 Service Transformations Conference
LAS VEGAS, October 21, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will be hosting its annual Women in Services (WIS) networking and fundraising event tonight at the TSW 2014 Service Transformations conference.


TSW 2014 Service Transformations Conference Opens with Record Attendance from Leading Players in Technology Services
LAS VEGAS, October 20, 2014 – Hosted by the Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, Technology Services World 2014 Service Transformations commenced today in Las Vegas with the highest attendance on record from leading players in the technology services industry with close to 1,300 service executives under one roof.


Industry's Top Solutions Providers to Participate at Premier Technology Services Event of 2014—TSW: Service Transformations
SAN DIEGO, CA, October 17, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will bring the world's top services industry experts together under one roof at the Technology Services World (TSW) 2014 Service Transformations conference, being held at the ARIA resort and casino, October 20-22. TSW is the premier source of peer learning, networking, and idea sharing within the technology services sector.


TSIA Names Changepoint, LivePerson, and Verint as Finalists for TSIA's Fall 2014 TechBEST Awards
SAN DIEGO, October 8, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that Changepoint, LivePerson, and Verint have been named as finalists for the Fall 2014 TechBEST Awards for "Best in Adoption". The winner will be announced during the TSW Service Transformations conference, taking place October 20-22 in Las Vegas.


TSIA Research Issues New Project Performance Study Summary
SAN DIEGO, CA, October 6, 2014 — The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has issued a new report titled "TSIA Project Performance Study Summary," authored by Bo Di Muccio, Ph.D., TSIA's VP of professional services research. The report focuses on recently collected benchmark data related to project performance for professional services.


TSIA Selects Finalists for 2014 STAR Awards
SAN DIEGO, October 1, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced today that the finalists have been selected for the 2014 STAR Awards. The winners will be announced at the TSW Service Transformations conference being held October 20-22 in Las Vegas.


TSIA Research Issues New Report on the State of Knowledge Management
SAN DIEGO, CA, September 30, 2014 — The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today announced they will be issuing a new report titled "The State of Knowledge Management: 2014," authored by John Ragsdale, TSIA's VP of technology and social research. The report focuses on the results of TSIA's 2nd annual Knowledge Management (KM) survey and will be released on October 20 in conjunction with the start of the 2014 TSW Service Transformations conference in Las Vegas.


TSIA Research Issues New Report on Adoption Services to Close Consumption Gap
SAN DIEGO, CA, September 24, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has issued a new report titled "Adoption Services: Closing the Consumption Gap," authored by Maria Manning-Chapman, TSIA's senior director of education services research. The report focuses on developing adoption and outcome-based services for growth and profitability in the education services field.


TSIA Announces Results of 2014 Customer Success Benchmark Survey
SAN DIEGO, September 16, 2014 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, has announced the results of their 2014 Customer Success benchmark survey as part of the recent rebranding of their Support Services discipline as Customer Success and Support. The survey results were made available to the TSIA members who completed the survey, and the data collected will be made publicly available during the Technology Services World (TSW) conference in Las Vegas on Monday, October 20th.


Leading Technology Provider Verizon Enterprise Solutions Joins TSIA
SAN DIEGO, CA, September 4, 2014 – The Technology Services Industry Association (TSIA), the leading professional association for the technology services industry, announced that Verizon Enterprise Solutions has signed three-year memberships in TSIA’s Field Services, Managed Services, Professional Services Service Revenue Generation, and Support Services disciplines. With their participation in TSIA’s largest research practices, Verizon becomes fully integrated in TSIA’s growing membership community.


J.D. Power Reports: Cisco Recognized for Excellence in Certified Technology Service and Support Program For a Fifth Consecutive Year and Eighth Year Overall
WESTLAKE VILLAGE, CA, July 21, 2014 – For a fifth consecutive year and eighth year overall, Cisco has achieved certification under the J.D. Power Certified Technology Service and Support Program.SM This distinction recognizes Cisco for delivering "An Outstanding Customer Service Experience" to customers globally.


Seasoned Services Executive Judith Platz Appointed Vice President Research, Customer Success and Support for TSIA
SAN DIEGO, CA, June 16, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that Judith Platz, a seasoned customer support executive with over 25 years of experience, has joined the TSIA Research Team and will head the organization's newly expanded Support Services discipline that now covers the emerging field of customer success.


Call for Speakers Opens for Technology Services World (TSW) 2014 Service Transformations
SAN DIEGO, CA, May 14, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced the Call for Speakers for TSIA's much-anticipated fall event—Technology Services World (TSW) 2014 Service Transformations. TSW spring and fall conferences have become renowned as the preeminent sources of learning and peer networking for technology service professionals.


TSW 2014 Best Practices Conference Brings Extreme Efficiencies to Technology Services Organizations
SAN DIEGO, CA, May 8, 2014 – Technology Services World (TSW) 2014 Best Practices concluded yesterday in Santa Clara, California, having drawn record-breaking attendance from leading players in the technology services industry. The event, hosted by the Technology Services Industry Association (TSIA), focused on the industry's latest trends, key data points, pioneering innovations, and pivotal topics that will shape the future of technology services.


Cisco Exec Jeanne Beliveau-Dunn Keynotes “Women in Services” Event at Technology Services World 2014 Best Practices
SAN DIEGO and SANTA CLARA, May 7, 2014 – Jeanne Beliveau-Dunn, vice president and general manager of learning at Cisco, was the keynote speaker at the Women in Services (WIS) networking dinner held at Technology Services World 2014 Best Practices last evening. The three-day conference, hosted by TSIA, is the preeminent source of learning and peer networking in the services industry.


Jive Software Named TechFUTURES Audience Favorite at Technology Services World 2014 Best Practices
SANTA CLARA and SAN DIEGO, May 7, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, honored Jive Software with the TechFUTURES Audience Favorite Award today at the Technology Services World (TSW) 2014 Best Practices conference in Santa Clara.


DB Kay & Associates and Klever Named Winners of TSIA's Spring 2014 TechBEST Award
SANTA CLARA and SAN DIEGO, May 7, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, honored DB Kay & Associates with the TechBEST Award (Best in Satisfaction) today at the Technology Services World (TSW) 2014 Best Practices conference in Santa Clara. In addition, Klever was awarded TechBEST (Best in Show), determined by conference attendee vote. The announcement was made today at the Technology Services World (TSW) Best Practices conference being held this week in Silicon Valley.


Blackbaud, Radialpoint, and SimpleQL Receive Coveted 2014 Vision Awards from the Technology Services Industry Association
SANTA CLARA and SAN DIEGO, Calif., May 7, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today announced Blackbaud, Radialpoint, and SimpleQL as winners of the 2014 TSIA Vision Awards at the Technology Services World (TSW) 2014 Best Practices conference in Santa Clara, California. Finalists include ANCILE, SAP, Transversal, and XOEye Technologies.


TSW 2014 Best Practices Opens with High Attendance from Leading Players in Technology Services
SAN DIEGO and SANTA CLARA, May 6, 2014 – Hosted by the Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, Technology Services World 2014 Best Practices kicked off yesterday in Santa Clara, California, with high attendance from leading players in the technology services industry.


TSIA to Expand the Scope of Its Support Services and Service Revenue Generation Membership Programs
SAN DIEGO and SANTA CLARA, CA, May 5, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that it is significantly expanding the scope of two of its flagship membership programs—the Support Services (SS) and Service Revenue Generation (SRG) membership offers. The expansion includes coverage in TSIA's thought leadership research program for two key emerging functions that are linked to evolving service executive roles, Customer Success and Account Expansion. The announcement was made by TSIA executive director Thomas Lah today during his opening keynote at TSIA's Technology Services World (TSW) Best Practices conference, being held May 5-7 in Santa Clara.


ANCILE, Blackbaud, Radialpoint, SAP, SimpleQL, Transversal, and XOEye Technologies Named as Finalists for TSIA's 2014 Service Revolutions Competition
SAN DIEGO and SANTA CLARA, California, May 5, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced the finalists for its 2014 Service Revolutions competition, set to take place on Wednesday, May 7, at Technology Services World (TSW) 2014 Best Practices in Santa Clara, California.


TSIA Names Bomgar, Coveo, and DB Kay & Associates as Finalists for TSIA's Spring 2014 TechBEST Awards
SAN DIEGO and SANTA CLARA, May 5, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that Bomgar, Coveo, and DB Kay & Associates have been named as finalists for the Spring 2014 TechBEST Awards. The announcement was made today at the Technology Services World (TSW) Best Practices conference being held this week in Silicon Valley.


Industry's Top Solutions Providers to Participate at Premier Technology Services Event of 2014—Technology Services World Best Practices
SAN DIEGO, CA, May 2, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will bring the world's top services industry experts together under one roof at Technology Services World (TSW) 2014 Best Practices, being held at the Santa Clara Convention Center May 5-7. TSW is the premier source of peer learning, networking, and idea sharing within the technology services sector.


Technology Services Europe 2014 Addresses Issues for Europe-Based Services Professionals
SAN DIEGO, CA, March 19, 2014 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, held its Technology Services Europe (TSE) 2014 conference March 18-19 in Munich, Germany. TSE 2014 revealed current trends, challenges, and opportunities in the European marketplace. Covered were how companies are transforming their service businesses in the key areas of service delivery, service offers, service capabilities, and service organizational structure.


Call for Speakers Opens for Technology Services World 2014 Best Practices
SAN DIEGO, CA, October 29, 2013 – The Technology Services Industry Association, the leading association for today's technology services organizations, announced the Call for Speakers for TSIA's much-anticipated spring event—TSW Best Practices 2014. Technology Services World spring and fall conferences have become renowned as the preeminent sources of learning and peer networking for technology service professionals.


TSW 2013 Service Transformations Redefines the Future of Technology Services
LAS VEGAS, NV, and SAN DIEGO, CA, October 24, 2013 – Technology Services World 2013 Service Transformations concluded yesterday in Las Vegas, having drawn record-breaking attendance from leading players in the technology services industry. The event, hosted by the Technology Services Industry Association (TSIA), focused on the industry's hottest topics, including business transformation, consumption analytics, big data, cloud computing, and the just-released book, B4B.


Compuware and LivePerson Named Winners of TSIA's Fall 2013 TechBEST Awards
SAN DIEGO and LAS VEGAS, October 23, 2013 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, honored Compuware with the TechBEST Best in Adoption Award today at the Technology Services World (TSW) 2013 Service Transformations conference in Las Vegas. In addition, LivePerson was awarded TechBEST Best in Show.


TSIA Recognizes Certified Support Staff Excellence Center Honorees
SAN DIEGO and LAS VEGAS, October 23, 2013 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that Brocade, Cisco, Corptax, HP, Riverbed, TeleTracking, and Tricentis have been certified as Support Staff Excellence Centers. These top organizations were honored at today's closing ceremonies of the Technology Services World 2013 Service Transformations conference in Las Vegas.


TSIA Honors Industry Pioneers for Their Achievement of Operational Excellence
SAN DIEGO and LAS VEGAS, October 23, 2013 – For organizations that are operating at high levels of operational excellence, the Technology Services Industry Association (TSIA) offers several options for receiving a certification credentials to provide formal recognition of an organization's superior performance and service capability. Eight pioneering organizations so far this year have achieved TSIA certification for their excellence in operational best practices. These top organizations were recognized at today's closing ceremonies of the Technology Services World 2013 Service Transformations conference in Las Vegas.


TSIA Names 2013 STAR Award Winners
SAN DIEGO and LAS VEGAS, October 23, 2013 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced the winners of the 2013 STAR Awards today at the Technology Services World (TSW) 2013 Service Transformations conference being held in Las Vegas.


Successful “Women in Services” Event Held at Technology Services World 2013 Service Transformations
SAN DIEGO and LAS VEGAS, October 23, 2013 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, held its fall 2013 Women in Services (WIS) networking and fundraising event at Technology Services World 2013 Service Transformations last evening. The three-day conference, hosted by TSIA, is the preeminent source of learning and peer networking in the services industry.


TSW 2013 Service Transformations Opens with Record Attendance from Leading Players in Technology Services
SAN DIEGO and LAS VEGAS, October 21, 2013 – Hosted by the Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, Technology Services World 2013 Service Transformations commenced today in Las Vegas, with the highest attendance on record from leading players in the technology services industry.


Much-Anticipated New Book Titled “B4B” Launched Today at Technology Services World (TSW) Service Transformations
SAN DIEGO and LAS VEGAS – October 21, 2013 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, launched its much-anticipated new business book to a large gathering today at Technology Services World (TSW) Service Transformations in Las Vegas. Garnering much industry attention as a game-changing book for every type of business executive, B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship is based on TSIA's work with over 300 leading suppliers that are working together on a single challenge: business model transformation.


TSIA Names Citrix, Compuware, and Coveo as Finalists for TSIA's Fall 2013 TechBEST Awards
SAN DIEGO and LAS VEGAS, October 21, 2013 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that Citrix, Compuware, and Coveo have been named as finalists for the Fall 2013 TechBEST Awards. The announcement was made today at the Technology Services World (TSW) Service Transformations conference being held this week in Las Vegas.


Industry's Top Solutions Providers to Participate at Technology Services World Service Transformations
SAN DIEGO, CA, October 18, 2013 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will bring the world's top services industry experts together under one roof at Technology Services World (TSW) 2013 Service Transformations, being held at the ARIA Resort in Las Vegas October 21-23. TSW is the premier source of peer learning, networking, and idea sharing within the technology services sector.


Deltek Customer Care “Rated Outstanding” by the Technical Services Industry Association
Dallas, TX, October 14, 2013 – Deltek, the leading global provider of enterprise software and information solutions for professional services firms and government contractors, today announced Deltek's Customer Care technical support organization has achieved a “Rated Outstanding Global Assisted Support” certification from the Technical Services Industry Association (TSIA) – the leading association for technology services. This certification recognizes that Deltek meets the highest industry standards for customer support operations.


Technology Services Industry Veteran Vele J. Galovski Appointed Vice President of Field Services Research for TSIA
SAN DIEGO, CA, October 8, 2013 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that services industry veteran Vele J. Galovski has joined the TSIA team. He will serve as the vice president of field services research and will manage TSIA's efforts in industry benchmarking, research, and thought leadership in this important service discipline.


Tektronix Communications receives TSIA “Rated Outstanding Global Assisted” Certification, Recognizing Ongoing Efforts to Optimize its World-class Customer Support Organization
PLANO, TX – September 25, 2013 – Riverbed Technology (NASDAQ: RVBD), the application performance company, announced today that the company has received certification under the J.D. Power 2013 Certified Technology Service and Support Program.  This certification acknowledges excellence in delivering outstanding service and support on a worldwide basis to Riverbed customers.  This is the third consecutive year Riverbed has received this distinction for providing customers with “An Outstanding Customer Service Experience”.


Riverbed Receives Certification from J.D. Power and TSIA for Excellence in Global Customer Service and Support for Third Consecutive Year
SAN FRANCISCO, CA – September 24, 2013 – Riverbed Technology (NASDAQ: RVBD), the application performance company, announced today that the company has received certification under the J.D. Power 2013 Certified Technology Service and Support Program.  This certification acknowledges excellence in delivering outstanding service and support on a worldwide basis to Riverbed customers.  This is the third consecutive year Riverbed has received this distinction for providing customers with “An Outstanding Customer Service Experience”.


Groundbreaking New Book Titled “B4B” Presents Bold New Concepts Shaping the Future of the Technology Industry
SAN DIEGO, CA – September 23, 2013 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, is launching a new book based on its work with over 300 leading suppliers that are working together on a single challenge: business model transformation. Titled B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship, authors J.B. Wood, CEO, TSIA; Todd Hewlin, managing director, TCG Advisors; and Thomas Lah, executive director, TSIA, frame what is possible in an age where suppliers are connected to their customers in real time.


Influential Leaders Set to Take the Stage at Technology Services World (TSW) Service Transformations
SAN DIEGO, CA, September 5, 2013 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced a world-class keynote lineup for the 2013 Technology Services World (TSW) Service Transformations conference, taking place October 21-23 at the ARIA Resort in Las Vegas. The 2013 keynote lineup is the largest in TSW history, with eight industry thought leaders providing definitive guidelines for reorienting a maturing tech industry for a new phase of growth.


J.D. Power Reports: Cisco Recognized for Excellence in Certified Technology Service and Support Program For a Fourth Consecutive Year
WESTLAKE VILLAGE, CA, September 3, 2013 –For a fourth consecutive year, Cisco has achieved certification under the J.D. Power Certified Technology Service and Support Program.SM This distinction recognizes Cisco for delivering "An Outstanding Customer Service Experience" to customers globally. This is the seventh time Cisco has achieved certification.


TSIA Research Issues New Report on Fee-based Value-Added Services for Cloud Computing
SAN DIEGO, CA, July 24, 2013 – The Technology Services Industry Association (TSIA)—the leading association for today's technology services organizations—has issued a new report titled “Cloud Computing: Build the Right Foundation Now,” authored by Julia Stegman, TSIA vice president of service revenue generation research. The report focuses on building value-added services for growth and profitability.


TSIA Research Calculates Impact of Services on Long-Term Company Growth
SAN DIEGO, CA, July 22, 2013 – The Technology Services Industry Association (TSIA)—the leading association for today's technology services organizations—has issued a new report titled “The Return on Services: A Decade of Evidence from the IT Industry,” authored by Thomas Lah, TSIA executive director; Bo Di Muccio, PhD, TSIA vice president of professional services research; and Jeremy Dalle Tezze, TSIA director of data analytics.


TSIA's “Managed Services” Discipline Reaches Membership Milestone
SAN DIEGO, CA, May 28, 2013 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that its Managed Services discipline has grown to include 20 founding-member organizations. The milestone marks the official establishment of the Managed Services discipline within TSIA. The formation of the discipline was originally announced in October 2012 at TSIA's Technology Services World (TSW) Service Transformations conference in Las Vegas.


TSIA Announces Growth of Its Partner Programs
SAN DIEGO, CA, May 22, 2013 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced the continued growth of three of its key partner programs—the Expert Alliance Partner (EAP), Program Alliance Partner (PAP), and Services Expert Alliance (SEA) programs—with 19 participants presently engaged.


Call for Speakers Opens for Technology Services World 2013 Service Transformations
SAN DIEGO, CA, May 14, 2013 – The Technology Services Industry Association, the leading association for today's technology services organizations, announced the Call for Speakers for TSIA's much-anticipated fall event—TSW 2013 Service Transformations. Technology Services World spring and fall conferences have become renowned as the preeminent sources of learning and peer networking for technology service professionals.


TSW Best Practices 2013 Propels the Success of Technology Services
SAN DIEGO, CA, May 9, 2013 – Technology Services World 2013 Best Practices concluded on Wednesday, having drawn over 700 attendees from around the world. The event, hosted by the Technology Services Industry Association (TSIA), focused on today's hottest topics, including cloud and SaaS, technology consumption, social media, managed services, revenue and profit trends, and optimizing the customer experience.


Get Satisfaction, SAP, and ThruView Receive 2013 Vision Awards from the Technology Services Industry Association
SAN DIEGO and SANTA CLARA, Calif., May 8, 2013 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today announced Get Satisfaction, SAP, and ThruView as winners of the 2013 TSIA Vision Awards at the Technology Services World (TSW) 2013 Best Practices conference in Santa Clara, California. Finalists include Avaya, Coveo, Dancing E, ServiceSource, and SolvOnce.


DB Kay & Associates and Lithium Technologies Named Winners of TSIA's Spring 2013 TechBEST Awards
SAN DIEGO and SANTA CLARA, May 8, 2013 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, honored DB Kay & Associates with the TechBEST Award (Best in Satisfaction) today at the Technology Services World (TSW) 2013 Best Practices conference in Santa Clara. In addition, Lithium Technologies was awarded TechBEST Best in Show.


Coveo Named TechFUTURES Audience Favorite at Technology Services World 2013 Best Practices
SAN DIEGO and SANTA CLARA, May 8, 2013 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, honored Coveo with the TechFUTURES Audience Favorite Award today at the Technology Services World (TSW) 2013 Best Practices conference in Santa Clara. Diane Berry, Coveo's senior vice president of marketing and communication, delivered an insightful presentation on the future of knowledge and content management.


Service Industry Exec Christina Kosmowski Keynotes Women in Services Event at Technology Services World 2013 Best Practices
SAN DIEGO and SANTA CLARA, May 8, 2013 – Christina Kosmowski, vice president at salesforce.com, was the keynote speaker at the Women in Services (WIS) networking dinner held at Technology Services World 2013 Best Practices last night. The three-day conference, hosted by TSIA, is the preeminent source of learning and peer networking in the services industry.


TSW 2013 Best Practices Opens with High Attendance from Leading Players in Technology Services
SAN DIEGO and SANTA CLARA, May 6, 2013 – Hosted by the Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, Technology Services World 2013 Best Practices commenced today in Santa Clara, California, with high attendance from leading players in the technology services industry.


TSIA Names Citrix, DB Kay & Associates, and MARKETii as Finalists for TSIA's Spring 2013 TechBEST Awards
SAN DIEGO and SANTA CLARA, May 6, 2013 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that Citrix, DB Kay & Associates, and MARKETii have been named as finalists for the Spring 2013 TechBEST Awards. The announcement was made today at the Technology Services World (TSW) Best Practices conference being held this week in Santa Clara.


Industry's Top Solutions Providers to Participate at Premier Technology Services Event of 2013—Technology Services World Best Practices
SAN DIEGO, CA, April 22, 2013 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will bring the world's top services industry experts together under one roof at Technology Services World (TSW) 2013 Best Practices, being held at the Santa Clara Convention Center May 6–8. TSW is the premier source of peer learning, networking, and idea sharing within the technology services sector.


Avaya, Coveo, DancingE, Get Satisfaction, SAP, ServiceSource, SolvOnce, and ThruView Named as Finalists for TSIA's 2013 Service Revolutions Competition
SAN DIEGO, CA, April 18, 2013 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced the finalists for its 2013 Service Revolutions competition, set to take place on May 8 at Technology Services World (TSW) 2013 Best Practices in Santa Clara, California.


TSW Best Practices Conference to Bring Thought Leadership to Silicon Valley
SAN DIEGO, CA, April 4, 2013 – The Technology Services Industry Association(TSIA), the leading association for today's technology services organizations, is hosting its 2013 Technology Services World (TSW) Best Practices conference on May 6-8 in Santa Clara, California. The conference is touted as the premier source of peer learning, networking, and idea sharing within the technology services sector.


Technology Services Europe 2013 Addresses Issues for Europe-Based Services Professionals
SAN DIEGO, CA, March 13, 2013 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, held its Technology Services Europe (TSE) 2013 conference March 12-13 in Munich, Germany. TSE 2013 revealed current trends, challenges, and opportunities in the European marketplace—issues such as consumption economics, service revenue generation, sales and marketing practices, organizational planning in the age of the cloud and XaaS, and using software and partner ecosystems to lower costs and improve efficiencies.


ANCILE Solutions Joins TSIA to Optimize Education Services
SAN DIEGO, CA, December 7, 2012 – The Technology Services Industry Association (TSIA), a leading professional association of the technology services industry, announced that ANCILE Solutions has joined TSIA as a member of its Education Services discipline. TSIA's service disciplines – Education, Field, Managed, Professional, Service Revenue Generation, and Support—are the driving forces of today's technology services industry.


Former Avaya Exec George Humphrey Appointed Senior Director of Managed Services Research for TSIA
SAN DIEGO, CA, December 4, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that former Avaya executive George Humphrey has joined the TSIA team and will head the organization's new Managed Services research practice. TSIA's research practices, or “service disciplines”—Education Services, Field Services, Professional Services, Service Revenue Generation, Support Services and, now, Managed Services—are the driving forces of today's technology services industry.


ANCILE Solutions, Avaya, Cisco, Good Technology, HP ESSN, HP PPS, Jeppesen, JDA Software, NCR, Okta, OSIsoft, Polycom, Symantec, Webtrends Newly Enlist in TSIA Service Disciplines
SAN DIEGO, CA, November 29, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announces 25 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Managed Services, Professional Services, Service Revenue Generation, and Support Services—the driving forces of today's technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.


Four Key Research Reports on Service Revenue Generation Released by TSIA
SAN DIEGO, CA, November 2, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, recently released four new publications on important research related to services revenue. The reports were released in conjunction with Technology Services World Service Transformations, the premier conference event for technology services professionals. The research received significant response at the conference, and has generated a great deal of subsequent interest by those interested in the ever-increasingly vital area of service revenue growth.


Marketo, Omnicell, Tektronix, and TeliaSonera Newly Enlist in TSIA Service Disciplines
SAN DIEGO, CA, October 24, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announces 14 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, Service Revenue Generation, and Support Services—the driving forces of today's technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.


Call for Speakers Opens for Technology Services World 2013 Best Practices
SAN DIEGO, CA, October 18, 2012 – As Technology Services World (TSW) 2012 Service Transformations came to a successful conclusion yesterday, the Call for Speakers opened for the much-anticipated spring event—Technology Services World 2013 Best Practices. Hosted by TSIA, the leading association for today's technology services organizations, the Technology Services World spring and fall conferences have become renowned as the preeminent sources of learning and peer networking for technology service professionals.


TSW 2012 Service Transformations Prepares Attendees for the Changes Occurring in Technology Services
SAN DIEGO, CA, October 18, 2012 – Technology Services World 2012 Service Transformations concluded on Wednesday, having drawn over 1,000 attendees from around the world. The event, hosted by TSIA, focused on today's hottest topics, including cloud computing, technology consumption, customer requirements, social media, managed services, and the convergence of consumer and business computing.


Avaya, Cisco, Corptax, HP Software, and Mako Surgical Achieve Certified Support Staff Excellence Center Designation from the Technology Services Industry Association
SAN DIEGO and LAS VEGAS, October 17, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that Avaya, Cisco, Corptax, HP Software, and Mako Surgical have been certified as Support Staff Excellence Centers. These top organizations were honored at today's closing ceremonies of the Technology Services World 2012 Service Transformations conference in Las Vegas.


Cisco and EMC Named Winners of Fall 2012 TSIA STAR Awards
SAN DIEGO and LAS VEGAS, October 17, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced the winners of the Fall 2012 STAR Awards today at the Technology Services World< (TSW) 2012 Service Transformations conference being held in Las Vegas.


Verint Systems and Coveo Named Winners of TSIA's Fall 2012 TechBEST Awards
SAN DIEGO and LAS VEGAS, October 17, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, honored Verint Systems with the TechBEST Award (Best in Satisfaction) today at the Technology Services World (TSW) 2012 Service Transformations conference in Las Vegas. In addition, Coveo was awarded TechBEST Best in Show.


Service Industry Exec Jodi Schilling Keynotes Women in Services Event at TSW 2012 Service Transformations
SAN DIEGO and LAS VEGAS, October 17, 2012 – Jodi Schilling, vice president of customer operations for HP, was the keynote speaker at the Women in Services (WIS) networking dinner held at Technology Services World 2012 Service Transformations last night. The three-day conference, hosted by TSIA, is the preeminent source of learning and peer networking in the services industry.


TSIA Names Finalists for TSIA's Fall 2012 TechBEST Awards
SAN DIEGO and LAS VEGAS, October 15, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that Aptean, Bomgar, and Verint Systems have been named as finalists for the Fall 2012 TechBEST Awards. The announcement was made today at the Technology Services World (TSW) Service Transformations conference being held this week in Las Vegas.


Industry's Top Solutions Providers to Participate at Premier Technology Services Event of 2012—Technology Services World Service Transformations
SAN DIEGO, CA, October 10, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will bring the world's top services industry experts together under one roof at Technology Services World (TSW) 2012 Service Transformations, being held at The Mirage Resort October 15-17. TSW is the premier conference for technology services professionals, with the brightest minds and top decision makers in the market space coming together for three days of high-impact learning and discussions.


Cisco Recognized for Excellence in Certified Technology Service and Support Program
WESTLAKE VILLAGE, CA, September 20, 2012 – For the third consecutive year, Cisco has achieved certification under the J.D. Power and Associates Certified Technology Service and Support ProgramSM. This distinction recognizes Cisco for delivering “An Outstanding Customer Service Experience” to customers globally. This is the sixth time Cisco has achieved certification.


TSIA Membership Update: 7 New and 16 Renewals
SAN DIEGO, CA, July 17, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announces 21 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, Service Revenue Generation, and Support Services—the driving forces of today's technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.


Technology Services Industry Veteran Ravi Naidu Joins TSIA Research Team
SAN DIEGO, CA, July 16, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that former IBM executive Ravi Naidu has joined the TSIA team. He will serve as the director of field services research and will manage TSIA's efforts in industry benchmarking, research, and thought leadership in this important service discipline.


TSIA Announces Schedule for TSW 2012 Service Transformations Conference
SAN DIEGO, CA, July 12, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced the schedule for its annual Technology Services World (TSW) Service Transformations conference, being held October 15-17, 2012, at the Mirage Resort in Las Vegas. The conference will showcase thought-provoking discussions about how today's technology companies are transforming their service businesses to address the radically new market realities of Consumption Economics, the cloud, social media, and more.


Industry Veteran Ken O'Reilly Joins TSIA Research Team
SAN DIEGO, CA, July 2, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that former IBM executive Ken O'Reilly has joined the TSIA team. He will serve as a vice president of research and will lead TSIA's efforts in industry benchmarking, research, and thought leadership in the areas of field services and support services.


TSIA Welcomes the New and Renewed Members
SAN DIEGO, CA, June 28, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announces 18 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, Service Revenue Generation, and Support Services—the driving forces of today's technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.


Call for Speakers Opens for TSW 2012 Las Vegas
SAN DIEGO, CA, May 15, 2012 – With Technology Services World (TSW) 2012 Best Practices successfully concluded, the Call for Speakers is now open for the much-anticipated fall event—Technology Services World 2012 Service Transformations, taking place October 15-17 in Las Vegas. Hosted by the Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, the Technology Services World spring and fall conferences have become renowned as the preeminent sources of learning and peer networking for technology services professionals.


TSIA Welcomes the Newest Members to Various Service Disciplines
SAN DIEGO, CA, May 21, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announces 26 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education ServicesField ServicesProfessional ServicesService Revenue Generation, and Support Services—the driving forces of today's technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.


TSW 2012 Best Practices Reshapes the Future of Technology Services
SAN DIEGO and SANTA CLARA, May 10, 2012 – Technology Services World 2012 Best Practices concluded on Wednesday, having drawn nearly 700 attendees, representing more than 200 companies from 14 countries. The event, hosted by TSIA, focused on today's hottest topics, including cloud computing, social media, value-added services, service revenue generation, managed services, and how to be a successful change agent in a product-centric company.


TSIA Names Spring 2012 STAR Award Winners
SAN DIEGO and SANTA CLARA, May 9, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced the winners of the Spring 2012 STAR Awards today at the Technology Services World (TSW) 2012 Best Practices conference being held in Santa Clara, California.


ChatID and SAP Receive 2012 Vision Awards from the TSIA
SAN DIEGO and SANTA CLARA, May 9, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today announced ChatID and SAP as winners of the 2012 TSIA Vision Award at the Technology Services World (TSW) 2012 Best Practices conference in Santa Clara, California. Finalists included Hewlett-Packard, Hold-Free Networks, Kopin, Social Dynamx, and Whodini.


Internap Network Services Achieves TSIA's Certified Support Staff Excellence Center Designation
SAN DIEGO and SANTA CLARA, May 9, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that Internap Network Services has been certified as a Support Staff Excellence Center. Internap Network Services was recognized with the Certified Support Staff Excellence Center Award for this achievement.


Winners of TSIA's Spring 2012 Recognized Innovator Awards
SAN DIEGO and SANTA CLARA, May 9, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, honored Clarabridge, Sykes Enterprises, and Value and Pricing Partners as winners of its prestigious Recognized Innovator Awards today at the Technology Services World (TSW) 2012 Best Practices conference in Santa Clara, California.


Cisco Systems Exec Ana Pinczuk Keynotes Women in Services Event at TSW 2012
SAN DIEGO and SANTA CLARA, May 9, 2012 – Cisco Systems vice president Ana Pinczuk was the keynote speaker at the Women in Services (WIS) networking dinner held at Technology Services World 2012 Best Practices last night. The three-day event, hosted by TSIA, is the preeminent source of learning and peer networking in the services industry.


TSW 2012 Opens with High Attendance from Leading Players in Technology Services
SAN DIEGO and SANTA CLARA, May 7, 2012 – Technology Services World 2012 opened in Silicon Valley today with an Innovation Tour of the TSW|EXPO, two powerful keynote presentations, and the much-anticipated TSIA Power Hour sessions covering the latest industry research and trends.


TSIA Releases 2012 Spending and Adoption Reports
SAN DIEGO and SANTA CLARA, May 7, 2012 – TSIA's 2012 TSIA Heatmap report was released today at Technology Services World 2012 (TSW). The annual report is based on the findings of the 2012 TSIA Services Technology Survey, which documents TSIA member adoption, satisfaction, and planned spending across 24 areas of services and technology used by education services, professional services, field services, support services, and service revenue generation practitioners.


TSIA Releases New “Cloud” Report at Technology Services World Best Practices
SAN DIEGO and SANTA CLARA, May 7, 2012 – The Technology Services Industry Association (TSIA)—the leading organization dedicated to advancing the business of technology services—released the first report in a two-part series on what services organizations must do to harness the significant revenue growth opportunities that are now being realized with cloud computing and subscription-based services.


European Technology Services Spending Trends Revealed
SAN DIEGO and SANTA CLARA, May 7, 2012 – TSIA's sixth annual technology spending survey is complete, documenting member adoption, satisfaction, and planned investment across 24 areas of services and technology used by education services, professional services, field services, support services, and service revenue generation practitioners. For the first time, the survey targeted European firms in addition to North American firms: 25% of survey responses were from Europe.


Professional Development Courses Kick-Start the Learning at TSW 2012 Best Practices
SAN DIEGO and SANTA CLARA, May 7, 2012 – Four pre-conference professional development courses kicked off the learning sessions at Technology Services World (TSW) today in Santa Clara. TSW, being held May 7-9, is the industry's premier technology services conference, and is hosted by the leading trade association of the technology services industry, TSIA. Service and support experts have converged for this three-day event to explore the exploding cloud computing and social media phenomena as well as to learn tactics for improving organizational efficiencies in the areas of services delivery, engineering, operations, and leadership.


Lessons Unlearned Released at Technology Services World 2012 Best Practices
SAN DIEGO and SANTA CLARA, May 7, 2012 – The highly anticipated book Lessons Unlearned: 25 Years in Customer Service, authored by TSIA vice president of technology research John Ragsdale, made its exclusive debut today at Technology Services World 2012 Best Practices.


TSIA Names Spring 2012 Technology Services Recognized Innovator Awards
SAN DIEGO and SANTA CLARA, May 7, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that Clarabridge, Coveo, ServiceSource, Sykes Enterprises, The Verghis Group, and Value and Pricing Partners have been named as finalists for the Spring 2012 Technology Services Recognized Innovator Awards. The announcement was made today at the Technology Services World (TSW) Best Practices conference being held this week in Santa Clara, California. 


I-Cubed Joins TSIA to Optimize Delivery of Professional Services
SAN DIEGO, CA, April 12, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that I-Cubed has joined TSIA as a member of its Professional Services (PS) discipline. TSIA's service disciplines—Education Services, Field Services, Professional Services, Service Revenue Generation, and Support Services—are the driving forces of today's technology services industry.


Top Service Leaders Join TSIA's Support Services Advisory Board
SAN DIEGO, CA, March 22, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced the continued growth of its Support Services Advisory Board. Composed of thought leaders from top technology companies, the Support Services Advisory Board collaborates with TSIA executive management to strengthen the support services discipline, improve the operating results of support services businesses, and enhance support services careers by defining important industry issues, trends, and opportunities.


Technology Services Europe 2012 Addresses Issues for Europe-Based Services Professionals
SAN DIEGO, CA, March 19, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, held its Technology Services Europe (TSE) 2012 conference March 15-16 in Berlin, Germany. Co-presented by TSIA and CFSM International, the TSE event revealed current trends, challenges, and opportunities in the European marketplace—issues such as consumption economics, gaining revenue through service innovation, adapting a services business for the cloud, a blueprint for starting a support community, and smarter maintenance requirements for a smarter planet.


Avaya Recognized for Outstanding Technology Service and Support by J.D. Power and Associates
BASKING RIDGE, NJ, February 15, 2012 – Avaya, a global leader in business collaboration systems, software and services, today announced that it has been recognized by J.D. Power and Associates for excellence in customer service and support in North America. Avaya has achieved certification from the prestigious J.D. Power and Associates' Certified Technology Service & Support (CTSS) ProgramSM for four consecutive years.


TSIA's “Service Revenue Generation” Discipline Reaches Membership Milestone
SAN DIEGO, CA, February 6, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that its Service Revenue Generation (SRG) discipline has grown to include 20 founding-member organizations. The milestone marks the official establishment of the SRG discipline within TSIA. The formation of the discipline was originally announced in fall 2011 at Technology Services World Las Vegas—the technology services industry's premier conference event.


Soaring Field Service Costs Demand Investments in Process, Technology
SAN DIEGO, CA, February 1, 2012 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced today that its latest round of benchmarking of technology firms reveals that the average cost of a field service visit has now exceeded $1,000. The current fully burdened cost to “roll a truck” for a field repair is now $1,011, compared with $797 in 2010. Rising field service costs are linked to several factors, including high fuel costs, shorter response times in service level agreements (SLAs), and higher complexity of technology issues, requiring field engineers to have more training on a wider range of technology platforms than what was required in the past.


TSIA 2012 Spring STAR Awards Nominations Now Being Accepted
SAN DIEGO, CA, November 10, 2011 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that it is now accepting nominations through December 21, 2011, for its Spring 2012 STAR Awards program.


TSIA Conducts Education Services Global Pricing Survey
SAN DIEGO, CA, November 10, 2011 – The Technology Services Industry Association (TSIA)—the leading association for today's technology services organizations—has concluded the first phase of its first annual Education Services Global Pricing Survey. Conducted over a six-week period in April and May of this year, the survey is providing an in-depth look at pricing practices, policies, and actual fees for education services offerings—for both customers and partners—in over 15 countries around the world.


TSW 2011 Las Vegas Redefines the Future of Technology Services
LAS VEGAS, NV, and SAN DIEGO, CA, October 28, 2011 – Technology Services World 2011 Las Vegas concluded Wednesday, having drawn a record-breaking 1,000 attendees representing more than 270 companies from 25 countries. The event, hosted by the Technology Services Industry Association (TSIA), focused on the industry's hottest topics, including cloud computing, social media, value-added services, service revenue generation, and the newly introduced Consumption Economics.


Call for Speakers Opens for Technology Services World 2012 Silicon Valley
LAS VEGAS, NV and SAN DIEGO, CA, October 27, 2011 – As a record-breaking Technology Services World (TSW) 2011 Las Vegas came to a successful conclusion yesterday, the Call for Speakers opened for Technology Services World 2012 Silicon ValleyHosted by the Technology Services Industry Association (TSIA), the leading association of the technology services and support industry, the Technology Services World spring and fall conferences are renowned as the preeminent sources of learning and peer networking for service and support professionals.


Convergys, Kopin, and The Verghis Group Named Winners of TSIA's Recognized Innovator Awards
LAS VEGAS, NV, and SAN DIEGO, CA, October 26, 2011 – The Technology Services Industry Association (TSIA) honored Convergys, Kopin, and The Verghis Group as winners of its prestigious Recognized Innovator Awards today at the Technology Services World conference in Las Vegas, Nevada.


Avaya, Cisco Systems, Corptax, Digital Hands, EMC, McAfee, and Oracle Named Winners of Fall 2011 TSIA STAR Awards
LAS VEGAS, NV, and SAN DIEGO, CA, October 26, 2011 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced the winners of the Fall 2011 STAR Awards today at theTechnology Services World (TSW) conference being held in Las Vegas, Nevada.


Altitude Software, Callidus Software, Cisco, Corptax, Datacert, Flexera Software, and TeleTracking Technologies Achieve Certified Support Staff Excellence Center Designation from the Technology Services Industry Association
LAS VEGAS, NV and SAN DIEGO, CA, October 26, 2011 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced at today's closing ceremonies of the Technology Services World 2011 Las Vegas conference that Altitude Software, Callidus Software, Cisco, Corptax, Datacert, Flexera Software, and TeleTracking Technologies have been certified as Support Staff Excellence Centers.


NCR's Ruth Fornell Keynotes Women in Services Event at  Technology Services World 2011 Las Vegas 

LAS VEGAS, NV, AND SAN DIEGO, CA, October 26, 2011 – Ruth Fornell, vice president of professional and software support services for NCR Corporation was the keynote speaker at the Women in Services (WIS) networking dinner held at Technology Services World (TSW) 2011 Las Vegas last night. Hosted by the Technology Services Industry Association (TSIA), TSW is the preeminent source of learning and peer networking in the services industry.


TSIA Announces Organizational Development Program for  Professional Services Organizations 
LAS VEGAS, NV and SAN DIEGO, CA, October 26, 2011 – The Technology Services Industry Association (TSIA) today announced that it has launched an Organizational Development Program for Professional Services. The announcement was made at Technology Services World 2011 Las Vegas by TSIA executive director Thomas Lah and TSIA senior vice president of organizational development services, Tom Pridham.


“Services Finance” Spotlighted at Technology Services World 2011 Las Vegas
LAS VEGAS, NV and SAN DIEGO, CA, October 25, 2011 – Services finance was one of the top subjects of interest today at Technology Services World (TSW) 2011 Las Vegas, where an exclusive TSW conference track addressed services finance-related issues critical to today's technology services professionals, including important new accounting rules that are impacting technology services businesses.


TSIA Announces New Service Discipline at Technology Services World 2011 Las Vegas
LAS VEGAS, NV and SAN DIEGO, CA, October 25, 2011 – The Technology Services Industry Association (TSIA) today debuted its latest service discipline, Service Revenue Generation (SRG), at Technology Services World (TSW) 2011 Las Vegas. Joining the Education, Field, Professional, and Support services disciplines, Service Revenue Generation is the first that cuts horizontally across the traditional technology services disciplines.


Consumption Economics: The News Rules of Tech Released to Enthusiastic Crowds at Technology Services World 2011 Las Vegas
LAS VEGAS, NV, AND SAN DIEGO, CA, October 25, 2011 – A new age of tech is coming and Consumption Economics: The New Rules of Tech is the guidebook that will enable services organizations to navigate the significant shift in the technology industry caused by cloud and managed services. Released yesterday at Technology Services World 2011 Las Vegas, the much-anticipated, groundbreaking book made its exclusive debut to a record-breaking gathering of top-level industry professionals.


Technology Services World 2011 Las Vegas Opens with Record-Breaking Attendance from Leading Players in Technology Services
LAS VEGAS, NV, AND SAN DIEGO, CA, October 25, 2011 – Technology Services World (TSW) 2011 opened in Las Vegas yesterday with an Innovation Tour of the TSW | EXPO, two groundbreaking keynote presentations, and eight popular TSIA Power Hour sessions covering the latest industry research and trends in the disciplines of education, field, professional, and support services as well as TSIA's newly introduced service revenue generation discipline.


New Research Uncovers How Cloud Is Impacting Professional Services
LAS VEGAS, NV, AND SANTA CLARA, CA, October 24, 2011 – The Technology Services Industry Association (TSIA) today released preliminary results from its recently conducted benchmark study on the impact of cloud computing on technology professional services.


New Research Uncovers Social Media Leading Trends and Best Practices
LAS VEGAS, NV, AND SANTA CLARA, CA, October 24, 2011 – The Technology Services Industry Association (TSIA) today released results from its 2011–2012 Social Media Survey. Now in its third year, the survey leveraged data collected from member inquiries, the TSIA Social Media Community of Interest, as well as primary and secondary research.


Professional Development Courses Kick-Start the Learning at  Technology Services World 2011 Las Vegas 
LAS VEGAS, NV, AND SANTA CLARA, CA, October 24, 2011 – Six pre-conference professional development courses kicked off the learning sessions at Technology Services World (TSW) today in Las Vegas. TSW, being held October 24-26, is the industry's premier technology services conference, and is hosted by the leading professional association of the technology services industry—TSIA. Service and support experts have converged for this three-day event to explore the exploding cloud computing and social media phenomena as well as to learn tactics for improving organizational efficiencies in the areas of services delivery, engineering, operations, and leadership.


TSIA Names Convergys Corporation, DB Kay & Associates, Kopin, Stone Cobra, Sykes Enterprises, and The Verghis Group as Finalists for Technology Services Recognized Innovator Awards
LAS VEGAS, NV, and SAN DIEGO, CA, October 24, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced that Convergys, DB Kay & Associates, Kopin, Stone Cobra, Sykes Enterprises, and The Verghis Group have been named as finalists for the fall 2011 Technology Services Recognized Innovator Awards. The announcement was made today at the Technology Services World conference being held this week in Las Vegas, Nevada.


Technology Services World 2011 Las Vegas to Feature Top Solutions Providers in Both Individual and Collaborative Speaking Sessions

SAN DIEGO, CA, October 12, 2011 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced two unique conference track sessions wherein leading technology solutions providers will share their insights and lessons learned with the global technology services community. Taking place October 24-26, Technology Services World (TSW) 2011 Las Vegas will bring top services industry experts together under one roof at the The Mirage to learn, collaborate, and share business experiences. 


Services Industry Veteran Julia Stegman Joins TSIA Research Team

SAN DIEGO, CA, October 3, 2011 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that former HP and Sage Software executive Julia Stegman has joined the TSIA team. She will serve as a vice president of research and will lead TSIA's efforts in industry benchmarking, research, and thought leadership in the area of Service Revenue Generation.


TSIA Offers Exclusive “Services Finance” Conference Track at Technology Services World 2011 Las Vegas

SAN DIEGO, CA, October 3, 2011 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, is hosting a Technology Services World (TSW) Las Vegas conference track dedicated to topics related to services finance, including important new accounting rules that are impacting technology services businesses. TSW Las Vegas is the premier conference event for technology services professionals and takes place October 24-26 at The Mirage Resort.


TSIA Research Issues New Report on Benchmarking Technology Professional Services

SAN DIEGO, CA, September 14, 2011 – The Technology Services Industry Association (TSIA)—the leading association for today's technology services organizations—has issued a new report titled “Benchmarking Technology Professional Services: How to Use Industry Data to Improve Your Business,” authored by Bo Di Muccio, PhD, TSIA's vice president of professional services research and advisory services.


For The Second Consecutive Year HP EMEA Is Recognized for Excellence in Service Operations
GENEVA, Switzerland, Sept. 29, 2011 – HP has earned the Excellence in Service Operations certification from the Technology Services Industry Association (TSIA) for providing superior technical support and services for personal computers and printers in Europe, Middle East and Africa. This marks the second consecutive year HP has earned recognition for its customer support, including both PC's and printers.


Industry's Top Solutions Providers to Participate at Premier Technology Services Event of 2011—Technology Services World Las Vegas
SAN DIEGO, CA, September 27, 2011 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will bring the world's top services industry experts together under one roof this year at Technology Services World (TSW) 2011 Las Vegas, being held at The Mirage Resort. Taking place October 24-26 with the theme of “Future-Proof Your Services Business,” TSW 2011 Las Vegas is the premier conference event for technology services professionals, with the brightest minds and top decision makers in the market space coming together for three days of high-impact learning and discussions.


TSIA Launches Partner Advisory Board with 15 Founding Members

SAN DIEGO, CA, September 12, 2011 –The Technology Services Industry Association (TSIA)—the leading association for today's technology services organizations—has established the TSIA Partner Advisory Board, with 15 founding members from leading organizations in the technology services industry.


The New Rules of Tech Revealed in Groundbreaking New Book
SAN DIEGO, CA, September 6, 2011 – The Technology Services Industry Association (TSIA), one of the tech industry's largest trade associations, announced a new book based on its work with over 100 leading companies that are moving into new cloud and managed services. Titled Consumption Economics: The New Rules of Tech, authors J.B. Wood, CEO, TSIA; Todd Hewlin, managing director, TCG Advisors; and Thomas Lah, executive director, TSIA, assert that the true disruption of these big trends won't be felt in a tech company's product line—the true threat is to their business model.


Industry Veteran Sally Foster Joins TSIA Research Team
SAN DIEGO, CA, September 6, 2011 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that former IBM executive Sally Foster has joined the TSIA team. She will serve as a vice president of research and will lead TSIA's efforts in industry benchmarking, research, and thought leadership in the areas of support and field services.


TSIA's “Women in Services” Group Announces TSW Pre-Conference Professional Development Course
SAN DIEGO, CA, July 22, 2011 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced a Technology Services World Las Vegas pre-conference Professional Development Course hosted by TSIA's “Women in Services” group. The session, titled “Getting to the Top: Strategies for Career Success,” will take place October 24, with course leader Kathryn Ullrich, founder and president of Kathryn Ullrich Associates and associate director of Alumni Career Services at UCLA Anderson School of Management.


TSIA Releases Service Spare Parts Update 2011
SAN DIEGO, CA, July 22, 2011 –The Technology Services Industry Association (TSIA)—the leading association for today's technology services organizations—has concluded its Service Spare Parts Survey, with findings issued in a just-released report titled “Spare Parts Update 2011.” The survey was conducted between Q4 2010 and Q1 2011, with research into today's spare parts issues and practices.


TSIA Now Accepting Submissions for Fall 2011 Recognized Innovator Awards
SAN DIEGO, June 30, 2011 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, is now accepting submissions for its Fall 2011 Recognized Innovator Awards, to be presented at Technology Services World Las Vegas, taking place October 24-26. Submissions will be accepted through August 26.


TSIA Announces Conference Agenda for Technology Services World 2011 Las Vegas
SAN DIEGO, CA, June 30, 2011 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced the agenda for its annual Technology Services World Las Vegas (TSW LV) conference, being held October 24-26, 2011 at The Mirage Resort. This year's conference theme is “Future-Proof Your Services Business.”


TSIA Research Delves into the Changing Practices in Revenue Recognition
SAN DIEGO, June 28, 2011 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, is researching the latest best practices and trends on the topic of revenue recognition and VSOE in the professional services arena. TSIA Research shared some of its findings recently at the Spring 2011 Technology Services World (TSW) conference in Santa Clara.


TSIA Launches 2011 Study into Technology Professional Services Market Rates
SAN DIEGO, June 13, 2011 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has launched its 2011 benchmark survey on "PS Market Rates"—the association's fifth annual major study to date on the subject of technology professional services (TPS) billable rates. In addition to rate data across a broad range of TPS positions and levels, delivery types, and countries, the study also includes the collection and analysis of company and TPS profile data, as well as pricing strategy and policies.


Allscripts, Cardinal Health, Vertex, and Vital Images Newly Enlist in TSIA Service Disciplines
SAN DIEGO, CA, June 9, 2011 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announces eight new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today's technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.


TSW 2011 Silicon Valley Reshapes the Future of Technology Services
SAN DIEGO and SANTA CLARA, Calif., May 5, 2011 – Technology Services World 2011 Silicon Valley concluded on Wednesday, having drawn an impressive 725 attendees. The event, hosted by TSIA, focused on today's hottest topics, including cloud computing, social media, value-added services, services revenue generation, and how to be a successful change agent in a product-centric company.


Avaya, Cisco, HP Consumer IPG/PSG APJ Region, HP Commercial PSG EMEA Region, Riverbed, Taleo, and Xerox Honored for Support Operations Excellence
SAN DIEGO and SANTA CLARA, CA, May 4, 2011 – The Technology Services Industry Association (TSIA) honored Avaya, Cisco, HP Consumer IPG/PSG APJ Region, HP Commercial PSG EMEA Region, Riverbed, Taleo, and Xerox today as the most recent companies to successfully achieve certification in the association's Organizational Development Program. The recognition took place at the Technology Services World conference in Santa Clara.


Call for Speakers Opens for Technology Services World 2011 Las Vegas
SAN DIEGO and SANTA CLARA, Calif., May 4, 2011 – As Technology Services World (TSW) 2011 Silicon Valley came to a successful conclusion today, the Call for Speakers opened for the much-anticipated fall event—Technology Services World 2011 Las Vegas. Hosted by TSIA, the leading association of the technology services and support industry, the Technology Services World spring and fall conferences have become renowned as the preeminent sources of learning and peer networking for service and support professionals.


Hubcase, Philips Healthcare, ServiceMaxReceive 2011 Vision Awards from the Technology Services Industry Association
SAN DIEGO and SANTA CLARA, Calif., May 4, 2011 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today announced Hubcase, Philips Healthcare, and ServiceMax as winners of the 2011 TSIA Vision Award at the Technology Services World (TSW) conference in Santa Clara, California. Finalists included Media Roost, MicroStrategy, Moxie Software, Reciprocity, and Teradata.


Datacert, Datatel, Mako Surgical, and Riverbed Technology Receive Certified Support Staff Excellence Center Award from the Technology Services Industry Association
SAN DIEGO and SANTA CLARA, May 4, 2011 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that Datacert, Datatel, Mako Surgical, and Riverbed Technology have been named winners of the Certified Support Staff Excellence Center Award, presented today at the Technology Services World conference in Santa Clara, California.


Cisco, Corptax, EMC, Philips Healthcare, PTC, Symantec, and VMware Named Winners of Spring 2011 TSIA STAR Awards
SAN DIEGO and SANTA CLARA, May 4, 2011 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced the winners of the Spring 2011 STAR Awards today at the Technology Services World (TSW) conference being held in Santa Clara, California.


IGLOO, InQuira, and LivePerson Named Winners of TSIA's Recognized Innovator Awards
SAN DIEGO and SANTA CLARA, May 4, 2011 – The Technology Services Industry Association (TSIA) honored IGLOO, InQuira, and LivePerson as winners of its prestigious Recognized Innovator Awards today at the Technology Services World conference in Santa Clara, California.


EMC Exec Mary Cay Kosten Keynotes Women in Services Event at Technology Services World 2011 Silicon Valley
SAN DIEGO and SANTA CLARA, Calif., May 4, 2010 – EMC vice president of Customer Support Services Mary Cay Kosten was the keynote speaker at the Women in Services (WIS) networking dinner held at Technology Services World 2011 Silicon Valley last night. The three-day event, hosted by TSIA, is the preeminent source of learning and peer networking in the services industry.


Technology Services World 2011 Opens with High Attendance from Leading Players in Technology Services
SAN DIEGO AND SANTA CLARA, Calif., May 2, 2011 – Technology Services World 2011 opened in Silicon Valley today with an Innovation Tour of the TSW | EXPO, two powerful keynote presentations, and the much-anticipated TSIA Power Hour sessions covering the latest industry research and trends.


Professional Development Courses Kick-Start the Learning at Technology Services World 2011 Silicon Valley
SAN DIEGO AND SANTA CLARA, Calif., May 2, 2011 – Five pre-conference professional development courses kicked off the learning sessions at Technology Services World (TSW) today in Silicon Valley. TSW, being held May 2-4, is the industry's premier technology services conference, and is hosted by the leading professional association of the technology services industry—TSIA. Service and support experts have converged for this three-day event to explore the exploding cloud computing and social media phenomena as well as to learn tactics for improving organizational efficiencies in the areas of services delivery, engineering, operations, and leadership.


TSIA Names CitrixOnline, Coveo, IGLOO, InQuira, and LivePerson as Finalists for Technology Services Recognized Innovator Awards
SAN DIEGO, CA, May 2, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced that CitrixOnline, Coveo, IGLOO, InQuira, and LivePerson have been named as finalists for the spring Technology Services Recognized Innovator Awards. The announcement was made today at the Technology Services World conference being held this week in Santa Clara, California.


TSIA Welcomes Siemens Enterprise Communications to Its Membership Community
SAN DIEGO, CA, April 19, 2011 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced that Siemens Enterprise Communications has joined TSIA as a member of its Field Services, Professional Services, and Support Services disciplines. TSIA's service disciplines are the driving forces of today's technology services industry, and where the association focuses much of its research, programming, services, and thought leadership.


Technology Innovation Drives Conference Program for Technology Services World 2011 Silicon Valley
SAN DIEGO, CA, April 18, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced a technology-rich program for Technology Services World (TSW) 2011 Silicon Valley. TSW is hosted by TSIA and takes place May 2-4 at the Santa Clara Convention Center, this year with a major focus on the technology products and services required to deliver service success.


Technology Services World 2011 Silicon Valley to Feature Top Solutions Providers in Both Individual and Collaborative Speaking Sessions
SAN DIEGO, CA, April 8, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced two unique conference track sessions wherein technology solutions providers will take the stage and share their insights and lessons learned with the global technology services community. Taking place May 2-4, Technology Services World (TSW) 2011 Silicon Valley will bring top services industry experts together under one roof at the Santa Clara Convention Center to learn, collaborate, and share business experiences.


Technology Services Europe 2011 Answers Challenges Faced by European-Based Services Professionals
SAN DIEGO, CA, April 8, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced the conclusion of its Technology Services Europe (TSE) 2011 conference, held April 7-8 in Berlin, Germany. Co-presented by TSIA and CFSM International, the TSE event revealed current trends, challenges, and opportunities in the European marketplace—issues such as driving product adoption, delivering services in a consumption-based product delivery model (e.g., cloud and SaaS), and effectively leveraging social media in service operations.


Esri UK, FireKing Security, Motorola Solutions, and Siemens Enterprise Communications Newly Enlist in TSIA Service Disciplines
SAN DIEGO, CA, March 24, 2011 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announces 13 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today's technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.


Select Technology Services World Sessions to Focus Exclusively on Education Services Discipline
SAN DIEGO, CA, March 22, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced several Technology Services World 2011 Silicon Valley (TSW SV) education sessions dedicated to the education services discipline. TSW is the leading technology services industry conference in the U.S. Held twice a year, once in the spring and once in the fall, this year's spring event takes place at the Santa Clara Convention Center May 2-4.


NCR Corporation's Ruth Fornell to Keynote “Women in Services” Networking-Charity Dinner at Technology Services World 2011 Silicon Valley
SAN DIEGO, CA, March 21, 2011 –The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced that Ruth Fornell, vice president of professional and software support services for NCR Corporation, will keynote the Women in Services (WIS) networking dinner at Technology Services World 2011 Silicon Valley (TSW SV) on Tuesday, May 3. The conference, hosted by TSIA, will take place May 2-4 at the Santa Clara Convention Center.


Select Technology Services World Sessions to Focus Exclusively on Field Services Discipline
SAN DIEGO, CA, March 17, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced several Technology Services World 2011 Silicon Valley (TSW SV) education sessions dedicated to the field services discipline. TSW is the leading technology services industry conference in the U.S. Held twice a year, once in the spring and once in the fall, this year's spring event takes place at the Santa Clara Convention Center May 2-4.


Allegro Associates, DB Kay & Associates, DG Associates, FT Works, and Lamson Consulting to Deliver Professional Development Courses at Technology Services World Silicon Valley
SAN DIEGO, CA, March 16, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, has introduced the lineup for its popular pre-conference Professional Development Courses, to be held Monday, May 2, at Technology Services World 2011 Silicon Valley (TSW SV).


TSIA Delivers First Education Services Benchmark Survey; Results Prove Invaluable to Participants
SAN DIEGO, CA, March 15, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, has introduced its new Education Services Benchmark Survey—the most comprehensive source for education services managers seeking a comparative scorecard of their business performance. The survey, run continuously and open to member companies who have subscribed to TSIA's Education Services discipline, sets a new standard in benchmarking for education services operations.


TSIA Announces Robust 2011 Research Agenda Addressing Services Organizations' Most Critical Issues
SAN DIEGO, CA, February 22, 2011 –The Technology Services Industry Association (TSIA)—the leading association dedicated to advancing the business of technology services—released a new report detailing what's on the horizon for technology services organizations in 2011. The report, titled “TSIA Research Agenda: 2011,” discusses key trends that will impact the technology industry this year, how those trends are impacting technology services, and an overview of TSIA's newly focused research agenda aligned with the critical issues facing services organizations.


Internap Network Services, Isilon Systems, Talend, and Tekelec Newly Enlist in TSIA Service Disciplines
SAN DIEGO, CA, February 22, 2011 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announces 23 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today's technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.


TSIA Announces World-Class Keynote Lineup for Technology Services World 2011 Silicon Valley
SAN DIEGO, CA, February 10, 2011 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced a world-class keynote lineup for the upcoming Technology Services World Silicon Valley (TSW SV) conference, being held May 2-4, 2011 at the Santa Clara Convention Center. The below presenters will engage and inspire conference attendees and provide definitive answers to today's toughest services challenges.


TSIA Announces Growth of Its Expert Alliance Partner (EAP) and Services Expert Alliance (SEA) Programs
SAN DIEGO, CA, February 8, 2011 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced the continued growth of two of its key partner programs—the Expert Alliance Partner (EAP) and Services Expert Alliance (SEA) programs—with 24 participants presently engaged.


Xerox Racks Up Points for Customer Service, Earns Fifth Consecutive J.D. Power and Associates Certification
Rochester, N.Y., Feb. 3, 2011 –For the fifth consecutive year, J.D. Power and Associates recognized Xerox Corporation (NYSE:XRX) for providing "An Outstanding Customer Service Experience.”  The certification for Excellence in Technology Service and Support is one of the customer service industry's most prestigious recognitions.


Technology Services Industry Association Announces Conference Agenda for Technology Services World 2011 Silicon Valley
SAN DIEGO, CA, January 12, 2011 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announced the agenda for its annual Technology Services World Silicon Valley (TSW SV) conference, being held May 2-4, 2011 at the Santa Clara Convention Center.


TSIA to Host Webcast on the Economic Impact of Education Services
SAN DIEGO, December 22, 2010 – On January 13, 2011, the Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will present a webcast event on the key topic of “Understanding the Economic Impact of Education Services.” Maria Manning-Chapman, senior research director of education services for TSIA, will host this interactive Web event, which is vital to any organization in the business of technology services.


Technology Services Industry Association (TSIA) Introduces Four-Part Research Series on Social Media
SAN DIEGO, December 10, 2010 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has announced a new four-part TSIA research series titled “Social Media 2011—The Guide for Technology Services.” This much-anticipated research, authored by Shawn Santos, TSIA director of programs and community, includes input from 850 survey respondents, 14 industry practitioners, and a full data set from the 2010 TSIA Social Media Survey.


Avaya, Concur Technologies, CORPTAX, FICO, Kaspersky Lab, NCR, Palo Alto Networks, Pitney Bowes, and Polycom Newly Enlist in TSIA Service Disciplines
SAN DIEGO, CA, December 10, 2010 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announces 18 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today's technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.


TSIA Announces New Recognition Award for Technology Services Marketing
SAN DIEGO, CA, November 17, 2010 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has inaugurated a new STAR Awards category—Innovation in Marketing Value-Added Services (VAS). The award, recognizing leading-edge performance in marketing product adoption services, will be presented for the first time at TSIA's spring Technology Services World conference being held May 2-4, 2011, in Santa Clara, California.


TSIA Inaugurates New Recognition for Excellence in Technology Field Services
SAN DIEGO, CA, November 17, 2010 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has announced two new STAR Awards in the discipline of technology field services: Excellence in Service Spare Parts Management, and Excellence in Remote Diagnostics for Hardware Service. The new awards will be presented for the first time at TSIA's spring Technology Services World (TSW) conference being held May 2-4, 2011, in Santa Clara, California.


The Benefits of TSIA Organizational Development Program Reported by Panelists at Technology Services World Las Vegas
SAN DIEGO, CA, October 29, 2010 –The Technology Services Industry Association (TSIA)—the leading association dedicated to advancing the business of technology services—held its fall Technology Services World (TSW) Las Vegas event at The Mirage Resort on October 18-20, during which a key panel session outlined the crucial role that technical support best practices play both in operational efficiency, and in customer satisfaction and realized value.


Cisco, HP, Schlumberger, and Vital Images Honored for  Support Operations Excellence
LAS VEGAS, NV, October 20, 2010 – The Technology Services Industry Association (TSIA) honored Cisco, HP, Schlumberger Information Solutions, and Vital Images today as the most recent companies to successfully achieve certification in the association's Organizational Development Program. The recognition took place at the Technology Services World conference in Las Vegas.


Motorola Services Exec Shares “Bright Spot” Story and Wins Recognition at Technology Services World Las Vegas
LAS VEGAS, NV & SAN DIEGO, CA, October 22, 2010 – In his opening keynote at Technology Services World 2010 Las Vegas, October 18–20, TSIA executive director Thomas Lah outlined six change management tactics services organizations can pursue to help drive “services transformation” within their companies. One key tactic is to focus on “bright spots,” which is the practice of focusing on what a company has done that has resulted in some type of success.


Call for Speakers Opens for Technology Services World 2011 Silicon Valley
LAS VEGAS, NV and SAN DIEGO, CA, October 20, 2010 – As Technology Services World (TSW) 2010 Las Vegas came to a successful conclusion today, the Call for Speakers opened for the much-anticipated spring event, Technology Services World 2011 Silicon Valley. Hosted by TSIA, the leading association of the technology services and support industry, the Technology Services World spring and fall conferences have become renowned as the preeminent sources of learning and peer networking for service and support professionals.


Altitude Software, CorpTax, Motorola Mobility, RL Solutions, TeleTracking Technologies Receive Certified Support Staff Excellence Center Award from the Technology Services Industry Association
LAS VEGAS, NV, October 20, 2010 – The Technology Services Industry Association (TSIA) announced that Altitude Software, CorpTax, Motorola Mobility, RL Solutions, and TeleTracking Technologies have been named winners of the Certified Support Staff Excellence Center Award, presented today at the Technology Services World conference in Las Vegas.


Avaya, CA Technologies, Cisco, Oracle, PTC, SuccessFactors, and Xerox Named Winners of Fall 2010 TSIA STAR Awards
LAS VEGAS, October 20, 2010 – The Technology Services Industry Association (TSIA) announced the winners of the Fall 2010 STAR Awards today at the Technology Services World (TSW) conference being held in Las Vegas.


Kopin Corporation, Sykes Enterprises, Verint Witness Actionable Solutions Named Winners of TSIA's Recognized Innovator Awards
LAS VEGAS, NV, October 20, 2010 – The Technology Services Industry Association (TSIA) honored Kopin Corporation, Sykes Enterprises, and Verint Witness Actionable Solutions as winners of its prestigious Recognized Innovator Awards today at the Technology Services World conference in Las Vegas.


Dell's Jan Uhrich Keynotes Women in Services Event at Technology Services World 2010 Las Vegas
SAN DIEGO, Calif., October 19, 2010 – Jan Uhrich, vice president, strategy and solutions for Dell, was the keynote speaker at the Women in Services (WIS) networking dinner held at Technology Services World 2010 Las Vegas tonight. The three-day event, hosted by TSIA, is the preeminent source of learning and peer networking in the services industry.


TSIA Releases New “Cloudprem” Report at Technology Services World Las Vegas
SAN DIEGO, CA, and LAS VEGAS, NV, October 19, 2010 –The Technology Services Industry Association (TSIA)—the leading association dedicated to advancing the business of technology services—released a new report in conjunction with its Technology Services World conference being held October 18-20 at The Mirage Resort in Las Vegas. The report, titled “Cloudprem: What You Must Know Before Making the Transition from On-Premise to Cloud-Based (or On-Demand) Services,” suggests that jumping too rapidly into the cloud services space can be perilous without being armed with the correct information. Based on lessons learned from organizations that have navigated this path and successfully arrived at their desired end point, this report draws upon their accomplishments.


Technology Services World 2010 Las Vegas Opens with  Record-Breaking Attendance
LAS VEGAS, NV, October 18, 2010 – Technology Services World 2010 Las Vegas opened today to an unprecedented number of services professionals from around the globe. The day-one program featured three powerful keynote sessions, five game-changing professional development courses, and a Technology Services Expo that also broke Association records as the largest to date.


TSIA Executive Director Appeals to Conference Delegates to Share  Tech Services “Bright Spots”
LAS VEGAS, NV, October 18, 2010 – Technology Services World 2010 Las Vegas opened today with a dynamic keynote session presented by TSIA executive director Thomas Lah. In a follow-up to his keynote presentation at TSW Silicon Valley last spring on the impact of the emerging cloud computing model on technology services, Lah's Las Vegas keynote, “Services Transformation,” focused on how service leaders can successfully manage change at the organizational, line of business, and individual levels to achieve the needed service transformations that lie ahead.


Professional Development Courses Kick-Start the Learning at  Technology Services World 2010 Las Vegas
LAS VEGAS, NV, October 18, 2010 – Five pre-conference professional development courses kicked off the learning sessions at Technology Services World (TSW) today in Las Vegas. TSW, being held October 18–20, is the industry's premier technology services conference, and is hosted by the leading professional association of the technology services industry—TSIA. Service and support experts have converged for this three-day event to discuss the hottest topics in tech services: Value-Added Services, Services for Cloud Computing, and Services Transformation.


TSIA Selects Compuware, Kopin Corporation, Qualtech Systems, salesforce.com, Sykes Enterprises, and Verint Witness Actionable Solutions as Finalists for Technology Services Recognized  Innovator Awards
LAS VEGAS, NV, October 18, 2010 – The Technology Services Industry Association (TSIA) has announced that Compuware, Kopin Corporation, Qualtech Systems, salesforce.com, Sykes Enterprises, and Verint Witness Actionable Solutions have been named as finalists for the Technology Services Recognized Innovator Awards. The announcement was made today at the Technology Services World conference being held this week in Las Vegas.


TSIA's Michael Israel to Present Key Findings from Second Annual Maintenance Pricing Practices Survey at Technology Services World Las Vegas
SAN DIEGO, CA, October 15, 2010 –The Technology Services Industry Association (TSIA)—the leading association dedicated to advancing the business of technology services—will reveal key findings from its second annual Maintenance Pricing Practices Survey during a Technology Services World (TSW) session on October 19 at The Mirage in Las Vegas. Michael Israel, TSIA's senior director of research and advisory services, will deliver the much-anticipated survey results in his session titled “Maintenance Pricing Practices and Trends.”


Stellar Lineup of Solutions Providers to Take Center Stage at Technology Services World 2010 Las Vegas
SAN DIEGO, CA, October 14, 2010 –The Technology Services Industry Association (TSIA)—the leading association dedicated to advancing the business of technology services—will bring the world's top services industry experts together under one roof at Technology Services World (TSW) Las Vegas, being held October 18-20 at The Mirage Resort. TSIA made big headlines last week by announcing its record-breaking attendance for TSW Las Vegas, with highest registrations in the history of its TSW conferences.


TSIA Sets New Record with Largest Number of Delegates at Technology Services World 2010 Las Vegas
SAN DIEGO, CA, October 8, 2010 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has officially surpassed historical attendance numbers with its Technology Services World Las Vegas conference, being held October 18-20 at The Mirage. This will be the largest event in the history of TSIA conferences—with unparalleled opportunities for attendees to collaborate with peers in a setting ripe with knowledge, learning, and innovation.


TSIA Welcomes Cray, Ericsson, IBA Group, International Game Technology, McKesson, and The VIA Group to Its Growing Community
SAN DIEGO, CA, October 6, 2010 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announces 19 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today's technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.


TSIA Launches Exclusive Online Forum on Value-Added Services
SAN DIEGO, September 28, 2010 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, is launching a first-of-its-kind online discussion forum focused exclusively on the topic of value-added services (VAS) offerings. J.B. Wood, president and CEO of TSIA, has been working with CA, EMC, NetApp, and Symantec—a group of world-class organizations involved in TSIA's VAS community of interest—to build a framework services organizations can use to construct VAS services that drive product adoption and increase customer success.


TSIA Marks Five-Year Anniversary of Its Professional Services Community
SAN DIEGO, CA, September 23, 2010 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, achieved a significant milestone this month in celebrating the fifth anniversary of the formation of its Professional Services (PS) member community. TSIA's PS service discipline now includes nearly 100 member companies—a sizeable segment of the TSIA membership at large.


MGM Resorts International Exec to Present Closing Keynote at Technology Services World Las Vegas
SAN DIEGO, California, September 21, 2010 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced that Aldo Manzini will present the closing keynote at Technology Services World (TSW) Las Vegas, being held October 18-20 at The Mirage Resort. Manzini is senior executive vice president and chief administrative officer for MGM Resorts International, where he oversees multiple corporate departments and provides administrative support to the company's operations and corporate endeavors.


Technology Drives Conference Program for Technology Services World 2010 Las Vegas
SAN DIEGO, CA, September 20, 2010 – With technology spending on the rise, the Technology Services Industry Association (TSIA)—the leading association dedicated to advancing the business of technology services—announced a technology-rich program for Technology Services World (TSW) 2010 Las Vegas. TSW is hosted by TSIA and takes place October 18-20 at The Mirage Resort in Las Vegas, this year with a major focus on the technology products and services required to deliver service success. Select technology-focused events and tools are being offered TSW attendees at this fall's event:


Audatex, Cranel, EMC, Infoblox, InterMetro, LANDesk Software, and Omnicell Join Forces with TSIA
SAN DIEGO, CA, September 15, 2010 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, announces 18 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today's technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.


Francis Gouillart to Keynote at Technology Services World Las Vegas October 19, 2010
SAN DIEGO, CA September 14, 2010 - Are service processes dead? That's the provocative question that will be addressed by Francis Gouillart, co-founder and president of the Experience Co-Creation Partnership (ECC) and co-author of the soon-to-be-released book, The Power of Co-Creation, during his keynote address at TSIA's Technology Services World (TSW) conference Las Vegas, taking place October 18-20, to an audience of 1,000 technology services executives.


Technology Services Industry Association Launches New Education Services Benchmark Survey
SAN DIEGO, CA, August 31, 2010 – The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has introduced its new Education Services Benchmark Survey—the most comprehensive source for education services managers seeking a comparative scorecard of their business performance. Launched in August and open to TSIA member companies, the TSIA Education Services Benchmark sets a new standard in benchmarking for education services operations.


J.D. Power and Associates Reports: Cisco Recognized for Excellence in Certified Technology Service and Support Program
WESTLAKE VILLAGE, Calif.: 16 August 2010 — Cisco has achieved certification under the J.D. Power and Associates Certified Technology Service and Support Program.SM This distinction recognizes Cisco for delivering “An Outstanding Technology Service and Support” experience to customers globally. Cisco was previously certified in 2006, 2007 and 2008.


Outsights and Strategies For GrowthSM Join the Elite TSIA Expert Alliance Partner Program
SAN DIEGO, CA, August 12, 2010 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced that Outsights and Strategies For Growthsm have joined TSIA's prestigious Expert Alliance Partner (EAP) program, while Call Center Group, iPMO, and Sigma Performance Solutions have renewed their EAP partnerships.


HP Achieves Recognition for Excellence in Tech Support and Services for Third Consecutive Year
PALO ALTO, Calif., Aug. 12, 2010 – HP has earned the Excellence in Service Operations certification from the Technology Services Industry Association (TSIA) for providing superior technical support and services in North America.


TSIA Expands Its Far-Reaching Network of Technology Services Organizations
SAN DIEGO, CA, August 11, 2010 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announces 23 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today's technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.


Technology Services Industry Association Launches New Support Services Benchmark Survey
SAN DIEGO, August 10, 2010 – The Technology Services Industry Association (TSIA), the world's leading association for today's technology services organizations, has introduced its new Support Services Benchmark Survey—the most comprehensive source for support operations seeking to gather comparative data, discover industry best practices, and assess organizational health. Launched in July and open to TSIA member companies, it is the most complete and relevant benchmarking study to-date for support operations.


Vital Images Recognized For Excellence In Service Operations
Minneapolis, August 10, 2010 — Vital Images, Inc. (NASDAQ: VTAL), a leading provider of advanced visualization and analysis software, announced it has been re-certified by the Technology Services Industry Association (TSIA) for excellence in service operations for its technical support and services in North America.


Dell Exec to Keynote “Women in Services” Event at Technology Services World 2010 Las Vegas
SAN DIEGO, CA, August 2, 2010 – The Technology Services Industry Association (TSIA), the technology services industry's largest and most vibrant association, announced that Jan Uhrich, vice president of strategy and solutions for Dell, will keynote the Women in Services (WIS) networking dinner at Technology Services World 2010 Las Vegas on Tuesday, October 19. The conference, hosted by TSIA, will take place October 18-20 at The Mirage Resort.


TSIA Welcomes Dedicated Market Leaders into Growing Technology Services Community
SAN DIEGO, CA, July 27, 2010 – The Technology Services Industry Association (TSIA), the technology services industry's largest and most vibrant association, announces 25 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today's technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.


Technology Services Industry Association Introduces New Field Service Benchmark Survey
SAN DIEGO, July 27, 2010 – The Technology Services Industry Association (TSIA), the technology services industry's largest and most vibrant association, has introduced its new Field Service Benchmark Survey—the most comprehensive source for field service operations seeking to gather comparative data, discover industry best practices, and justify field service spending. Launched in mid-July 2010 and open to TSIA member companies, it is the most complete and relevant benchmarking study to-date for field service operations.


Technology Services Industry Association Announces Conference Agenda for Technology Services World Las Vegas
SAN DIEGO, July 19, 2010 – The Technology Services Industry Association (TSIA), the technology services industry's largest and most vibrant association, announced that the full agenda is now online for its annual Technology Services World Las Vegas conference, being held October 18-20 at The Mirage Resort. Online capabilities allow prospective attendees to view sessions by date and time, or by key areas of interest, facilitating session selection.


Technology Services Industry Association Announces Streamlined Conference Agenda for Technology Services World 2010 Las Vegas
SAN DIEGO, July 12, 2010 – The Technology Services Industry Association (TSIA), the technology services industry's largest and most vibrant association, announced a new streamlined conference agenda for its annual Technology Services World Las Vegas event, being held October 18-20 at The Mirage Resort. The new agenda format better organizes the content and provides more structured networking time for conference attendees. TSW events have a strong reputation for delivering a solid program filled with impactful content, presented by key players in technology services. The new agenda format arranges the program into six new tracks, outlined below, to better meet attendee needs.


IRIS Diagnostics Joins TSIA to Optimize Delivery of Field Services
SAN DIEGO, CA, June 30, 2010 – The Technology Services Industry Association (TSIA), the technology services industry's largest and most vibrant association, announced that IRIS Diagnostics, a division of IRIS International, has joined TSIA as a member of its field services discipline.


Leading Organizations Join Forces with TSIA—The Technology Services Industry's Foremost Association
SAN DIEGO, CA, June 7, 2010 – The Technology Services Industry Association (TSIA), the technology services industry's largest and most vibrant association, announced 15 new and renewing members in its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today's technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.


Fourteen Organizations Unite with Elite TSIA Community
SAN DIEGO, CA, May 24, 2010 – The Technology Services Industry Association (TSIA), the technology services industry's largest and most vibrant association, announced 14 new and renewing members in its prominent community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—areas that are the driving force of today's technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.


TSW 2010 Silicon Valley Reshapes the Future of Technology Services
SAN DIEGO, Calif., May 17, 2010 – Technology Services World 2010 Silicon Valley concluded last week, achieving—with 704 delegates—a 35% year-over-year increase in attendance. The event, hosted by TSIA and themed Clouds on the Service Horizon, focused on today's hottest topics, including cloud computing, social media, and service strategy change initiatives.


Ventana Medical Systems Joins TSIA to Optimize Delivery of Professional Services
SAN DIEGO, CA, May 12, 2010 – The Technology Services Industry Association (TSIA), the technology services industry's largest and most vibrant association, announced that Roche Group's Ventana Medical Systems has joined TSIA as a member of its professional services discipline.


Xerox, Kopin, eXaudios Receive Vision Awards from the Technology Services Industry Association
SANTA CLARA, Calif., May 5, 2010 – Winners of the new Vision Awards were announced today by the Technology Services Industry Association (TSIA) at the Technology Services World (TSW) conference in Silicon Valley. A total of nine companies competed in three categories at TSIA's new Service Revolutions event, and the winning companies were Xerox, Kopin, and eXaudios, who was awarded $10,000 as winner of the Start-Up category.


Avaya, Vital Images, Xerox, Taleo Honored for Support Operations Excellence
SANTA CLARA, Calif., May 5, 2010 – The Technology Services Industry Association (TSIA) honored Avaya, Vital Images, Xerox, and Taleo today as the most recent companies to successfully achieve certification in the association's Organizational Development Program. The recognition took place at the Technology Services World conference in Silicon Valley.


Call for Speakers Opens for Technology Services World 2010 Las Vegas
SAN DIEGO, Calif., May 5, 2010 – As Technology Services World (TSW) 2010 Silicon Valley came to a successful conclusion today, the Call for Speakers opened for the much-anticipated fall event—Technology Services World 2010 Las Vegas. Hosted by TSIA, the leading association of the technology services and support industry, the Technology Services World spring and fall conferences have become renowned as the preeminent sources of learning and peer networking for service and support professionals.


Lithium, nGenera CIM, InQuira Named Winners of TSIA's Recognized Innovator Awards
SANTA CLARA, Calif., May 5, 2010 – The Technology Services Industry Association (TSIA) honored Lithium, nGenera CIM, and InQuira as winners of its prestigious Recognized Innovator Awards today at the Technology Services World conference in Silicon Valley.


Extreme Networks Receives Certified Support Staff Excellence Center Award from the Technology Services Industry Association
SANTA CLARA, Calif., May 5, 2010 – The Technology Services Industry Association (TSIA) announced that Extreme Networks, Inc. (Nasdaq: EXTR) has been named the winner of the Certified Support Staff Excellence Center Award, presented today at the Technology Services World conference in Silicon Valley.


STAR Awards for Best Practices Honor Avaya, CA, Cisco Systems, Cobalt, EMC, Hewlett-Packard, Riverbed Technology and Symantec
SANTA CLARA, Calif., May 5, 2010 – The Technology Services Industry Association (TSIA) today announced the winners of its annual STAR Awards for Best Practices at the Technology Services World conference being held this week in Silicon Valley.


Xerox Exec Julie Hogan Keynotes Women in Services Event at Technology Services World 2010 Silicon Valley
SAN DIEGO, Calif., May 5, 2010 – Xerox vice president Julie Hogan was the keynote speaker at the Women in Services (WIS) networking dinner held at Technology Services World 2010 Silicon Valley last night. The three-day event, hosted by TSIA, is the preeminent source of learning and peer networking in the services industry.


Technology Services Industry Association Announces Addition of New Service Discipline
SAN DIEGO, Calif., May 4, 2010 – The Technology Services Industry Association (TSIA), the technology services industy's largest and most vibrant association, announced the addition of Education Services to its existing portfolio of Field, Professional, and Support Services content.


Technology Services World 2010 Opens with Strong Attendance from Leading Players in Technology Services
SAN DIEGO, Calif., May 3, 2010 – Technology Services World 2010 opened in Silicon Valley today with two powerful general sessions focused on cloud computing and the impact this game-changing phenomenon is having on technology services delivery and business models.


Professional Development Courses Kick-Start the Learning at  Technology Services World 2010 Silicon Valley
SAN DIEGO, Calif., May 3, 2010 – Five pre-conference professional development courses kicked off the learning sessions at Technology Services World (TSW) today in Silicon Valley. TSW, being held May 3-5, is the industry's premier technology services conference, and is hosted by the leading professional association of the technology services industry—TSIA. Service and support experts have converged for this three-day event to explore the exploding cloud computing and social media phenomenons as well as to learn tactics for improving organizational efficiencies in the areas of services delivery, engineering, operations, and leadership.


TSIA Selects InQuira, Language Weaver, Lithium, LivePerson, and nGenera as Finalists for Technology Services Recognized Innovator Awards
SANTA CLARA, Calif., May 3, 2010 – The Technology Services Industry Association (TSIA) has announced that InQuira, Language Weaver, Lithium, LivePerson, and nGenera have been named as finalists for the Technology Services Recognized Innovator Awards. The announcement was made today at the Technology Services World conference being held this week in Silicon Valley.


Xerox Earns Fourth Consecutive J.D. Power and Associates Customer Service Certification
ROCHESTER, N.Y., Jan. 26, 2010 – Xerox Corporation (NYSE: XRX) has been recognized by J.D. Power and Associates for providing "An Outstanding Customer Service Experience.” This is the fourth consecutive year the company has achieved the esteemed certification for Excellence in Technology Service and Support.


J.D. Power and Associates Reports: Vital Images Recognized for Excellence in Certified Technology Service and Support Program
WESTLAKE VILLAGE, Calif.: 1 March 2010 — Vital Images has achieved certification under the J.D. Power and Associates Certified Technology Service and Support Program.SM This distinction recognizes Vital Images for delivering “An Outstanding Technology Service and Support” experience to customers in North America.


New TSIA “Cloud 20” Index Evaluates Largest Providers of Cloud Computing Services
SAN DIEGO, CA, April 15, 2010 – The Technology Services Industry Association (TSIA), the technology services industry's largest and most vibrant association, announced the “Cloud 20,” a new research endeavor that mirrors TSIA's popular “Service 50” index. The Cloud 20 analyzes the impact of cloud computing on technology business models, service portfolios, and partner strategies. Each quarter TSIA will perform its analysis on cloud computing's 20 most influential companies and share the results in a quarterly report, Webcasts, conference presentations, and other means.


TSIA's Technology Services World Event Holds Panel Session Profiling Leading Women in the Services Industry
SAN DIEGO, CA, April 15, 2010 – The Technology Services Industry Association (TSIA), the technology services industry's largest and most vibrant association, announced a panel session on the Technology Services World 2010 (TSW 2010) Silicon Valley agenda: “Women in Services: Profiles of Success.”


Technology Services Industry Association (TSIA) Welcomes 14 New Members to Its Growing Community
SAN DIEGO, CA, April 9, 2010 – The Technology Services Industry Association (TSIA), the technology services industry's largest and most vibrant association, announced 15 new members and 21 companies who have renewed their memberships in the fast-growing TSIA community.


TSIA's Technology Services World Event Hosts Panel Session on Driving Business Value and Customer Satisfaction through Online Support
SAN DIEGO, CA, April 2, 2010 – The Technology Services Industry Association (TSIA), the technology services industry's largest and most vibrant association, announced a key support session on the Technology Services World 2010 (TSW 2010) Silicon Valley agenda: “Online Support Panel Discussion: The Continued Drive to Push Customers to the Web.”


Technology Services Europe 2010 Raises the Bar for Successful Delivery of Services in the New Decade
SAN DIEGO, CALIFORNIA, and BARCELONA, SPAIN, February 5, 2010 – The Technology Services Industry Association (TSIA) concluded Technology Services Europe 2010 (TSE 2010) with a closing keynote from noted IT innovation expert Dr. Hans van Grieken, who capped an inspiring three days of sessions devoted to “Services in the New Tech Landscape.” More than 160 senior executives from Europe's technology services community attended the conference held this week in Barcelona.


Technology Services Europe 2010 Opens with Thought-Provoking Keynotes
SAN DIEGO, CALIFORNIA, and BARCELONA, SPAIN, February 3, 2010 – Technology Services Europe 2010 (TSE 2010) opened in Barcelona today with a challenge to attendees to rethink their company's approach to services and product strategy. TSE 2010, themed “Services in the New Tech Landscape,” is presented by the Technology Services Industry Association (TSIA), the technology services industry's largest and most vibrant association.


German Universities and Institutions Slated to Deliver Landmark Sessions at Technology Services Europe 2010
SAN DIEGO, Calif., January 20, 2010 – The Technology Services Industry Association (TSIA), the technology services industry's largest and most vibrant association, announced special sessions from Germany-based universities and institutions at Technology Services Europe 2010 (TSE10), being held in Barcelona, Spain, February 3-5. The conference, themed "Services in the New Tech Landscape," will feature sessions from Germany-based thought leaders at Technische Universitaet Muenchen Business School; RWTH Aachen University; ISS International Business School of Service Management Hamburg, with Taurel Service Management Consultants; and Mercator School of Management/University of Duisburg-Essen.


Avaya Receives Certification from J.D. Power and Associates for Outstanding Technology Service and Support
BASKING RIDGE, NJ, Wednesday, Jan 20, 2010 For the second consecutive year, Avaya has achieved certification under the J.D. Power and Associates Certified Technology Service & Support (CTSS) ProgramSM – one of the technology industry's highest recognitions. This certification acknowledges Avaya's excellence in delivering outstanding service and support in North America.


Elemica, Endress+Hauser, Satisloh, Sourcefire, and Wincor Nixdorf Join TSIA; 21 Renew Memberships
SAN DIEGO, January 13, 2010 – The Technology Services Industry Association (TSIA), the technology services industry's largest and most vibrant association, announced that Elemica, Endress+Hauser, Satisloh, Sourcefire, and Wincor Nixdorf have joined the association, and that 21 industry leaders have renewed their TSIA memberships for 2010.


TSIA's Women in Services Group Donates Dinner Proceeds to Dress for Success San Diego Charity Organization
San Diego, CA, January 7, 2010 – Women in Services, a community of interest developed by the Technology Services Industry Association (TSIA)–the technology services industry's largest and most vibrant association–gathered in October for a networking dinner at Technology Services World (TSW) 2009 Las Vegas, during which funds were raised for charity organization Dress for Success San Diego. TSIA raised a significant amount at the event, the proceeds of which will go directly to Dress for Success San Diego.


TSIA Announces TSE10 keynote lineup
SAN DIEGO, Calif., January 7, 2010, The Technology Services Industry Association (TSIA), the technology services industry's largest and most vibrant association, announced its keynote lineup for Technology Services Europe 2010 (TSE10), being held in Barcelona, Spain, February 3-5. The conference, themed "Services in the New Tech Landscape," will feature keynote presentations from Capgemini, Dell Perot Systems, Hewlett-Packard, Technische Universitaet Muenchen Business School, Xerox, and TSIA thought leaders.


TSIA Community Grows with New Members IMImobile, Hyland Software, Polycom, ReadSoft AB, and Red Hat
SAN DIEGO, Calif., December 8, 2009 – The Technology Services Industry Association (TSIA), the technology services industry's largest and most vibrant association, announced five new members and ten companies who have renewed their memberships in the growing TSIA community. New members include industry leaders IMImobile, Hyland Software, Polycom, ReadSoft AB, and Red Hat. Agilent Technologies, A&O, Aspect, Cisco, Juniper Networks, Microsoft, SITA, Sutherland, Toshiba, and Xilinx are among the top organizations who have renewed their memberships.


Technology Services Industry Association (TSIA) Announces 19 New and Renewing Members
SAN DIEGO, Calif., November 24, 2009 – The Technology Services Industry Association (TSIA), the technology services industry's largest and most vibrant association, announced nine new members and ten companies who have renewed their memberships in the continuously growing TSIA community. New members include industry leaders CygNet Software, Exigen Elite, IMImobile, Kaspersky Lab, MAKO Surgical, Meru Networks, TMA Resources, ViON Corporation, and Vocera Communications. Adobe Systems, Brightcove, CA, CheckFree (Fiserv), Fair Isaac, iAnywhere Solutions, NCR Corporation, Panasonic, rL Solutions, and Sybase are among the top organizations who have renewed their memberships.


TSIA Research Report Reveals Role of Technology in Driving a New Services Economy
SAN DIEGO, Calif., November 25, 2009 – The Technology Services Industry Association (TSIA), the services industry's largest and most vibrant association, has published a new report titled “Creating a Converged Services Infrastructure: Enabling the Next Generation of Services Offerings.” A key message of the report is based on TSIA president and CEO J.B. Wood's new book Complexity Avalanche, a broad exposé of the key business and technology trends driving the technology industry and its related service disciplines today.


Technology Services World (TSW) Introduces Major New Announcements; Most Powerful and Vibrant TSW Event to Date
SAN DIEGO, Calif., October 22, 2009 – Technology Services World, held October 19-21 in Las Vegas, brought with it major announcements for the services and support industry, proving to be the most powerful and vibrant TSW event to date. The most significant announcement was the merger of AFSMI, SSPA, and TPSA—the three leading professional associations of the services and support industry—to form a single, global association: TSIA, the Technology Services Industry Association. Also unveiled was a new book authored by TSIA president and CEO J.B. Wood, titled Complexity Avalanche—a broad exposé of the key trends driving the technology industry and the role services must play. The announcements were made by Wood during his keynote presentations on day one of TSW.


Innovation Expert and Author Tom Kelley Closes Technology Services World 2009 Las Vegas
SAN DIEGO, CA, October 21, 2009 – Tom Kelley, general manager, IDEO, delivered the closing keynote at Technology Services World (TSW) 2009 in Las Vegas, the industry's preeminent source of thought-provoking industry trends, learning, and peer networking in the services industry. TSW was hosted by newly announced Technology Services Industry Association (TSIA), formed from the merger of AFSMI, SSPA, and TPSA, the three leading professional associations of the services and support industry. The merger was announced two days ago, on the opening day of TSW.


TSIA and Impact Learning Systems Extend Recognition to Motorola and CORPTAX for Achieving Support Staff Excellence Certification
SAN DIEGO, CA, October 21, 2009 – TSIA and Impact Learning Systems (ILS) have collaborated to offer a formal new recognition for companies that achieve certification in the Support Staff Excellence (SSE) program. Support Staff Excellence, offered by TSIA and carried out by ILS, is a powerful staff development program that enables the delivery of a superior customer service experience through the development of the most critical service delivery resource a company has: its people.


Fall 2009 STAR Awards for Service Excellence Honor Leaders in Technology Service and Support
SAN DIEGO, CA, October 21, 2009 – The Technology Services Industry Association (TSIA) today announced that Aruba Networks, EMC, Hewlett-Packard, Invensys-Wonderware, Juniper Networks, McAfee, Netezza, Oracle, SAP AG, Schlumberger Information Solutions, Symantec, and Taleo have been named winners of the 2009 STAR Awards for Service Excellence.


Women in Services Identify Strategies for Industry Leadership and Advancement at Technology Services World 2009 Las Vegas
San Diego, CA, October 20, 2009 – Women in Services, a community of interest developed by the Technology Services Industry Association (TSIA), the technology services industry's largest and most vibrant association, gathered for a networking dinner at the Technology Services World (TSW) conference in Las Vegas. The dinner session provided an opportunity for the group to discuss their role in driving the technology services and support industry forward in today's challenging economic climate.


Leading Services Industry Association Announces New Executive Board
SAN DIEGO, Calif., October 20, 2009 – The three leading professional associations for the services and support industry—AFSMI, SSPA, and TPSA—announced yesterday that they have merged to form a single, global association: TSIA, the Technology Services Industry Association. The announcement was made by TSIA president and CEO J.B. Wood during his keynote presentation at Technology Services World (TSW) Las Vegas (www.technologyservicesworld.com), the association's annual fall conference.


Industry Leaders Address Future of Technology Services
SAN DIEGO, CA – October 19, 2009 – J.B. Wood, president and CEO of the Technology Services Industry Association, the leading professional association for the service and support industry, moderated a keynote panel discussion with senior executives from prominent technology companies today at Technology Services World 2009 Las Vegas, the association's annual fall conference.


New Book Charts Future Role for Technology Services
SAN DIEGO, CA – October 19, 2009 – J.B. Wood, president and CEO of TSIA, the leading professional association of the services and support industry, has authored a broad exposé of the key trends driving the technology industry and the role services must play. Wood introduced the book and the concepts behind it today in his keynote presentation at Technology Services World 2009 Las Vegas, the association's annual fall conference.


Leading Service Industry Associations Announce Merger
SAN DIEGO, Calif., October 19, 2009 – The three leading professional associations for the services and support industry—AFSMI, SSPA, and TPSA—today announced that they have merged to form a single, global association: TSIA, the Technology Services Industry Association. The announcement was made by TSIA president and CEO J.B. Wood during his keynote presentation at Technology Services World (TSW) Las Vegas, the association's annual fall conference.


 

* In October 2009, The Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA), and the Technology Professional Services Association (TPSA) merged to form the Technology Services Industry Association (TSIA). Legacy press releases refer to the former associations' names.


Compuware, Convergys Corporation, KANA Software, Language Weaver, LogMeIn, and TouchStar Honored for Innovative Industry Leadership
SAN DIEGO, CA, October 19, 2009 – The Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA), and the Technology Professional Services Association (TPSA) today announced the winners and finalists of the Fall 2009 Technology Services Recognized Innovator program at the Technology Services World (TSW) conference in Las Vegas.


Technology Services World 2009 Las Vegas Conference Features Top Solutions Providers in Collaborative Speaking Sessions
SAN DIEGO, CA, October 12, 2009 – Technology Services World (TSW) 2009 Las Vegas, presented by AFSMI, SSPA, and TPSA, will bring the world's top services industry experts together October 19-21 in Las Vegas. Recognized as one of the premier technology services events of the year, the conference features a dedicated Technology Services Expo and Innovative Service Technologies track, where attendees will learn about the solutions that can truly empower their organizations in today's economy. TSW is offering three unique session formats for solutions providers to take the stage and share their insights with the AFSMI, SSPA, and TPSA membership communities.


AmerisourceBergen, Archer Technologies, EnerNOC, Fujitsu, Samsung, and Sparta Systems Join the SSPA
SAN DIEGO, CA, October 12, 2009 – The Service & Support Professionals Association (SSPA) today announced that 20 of the world's most prestigious technology service and support organizations have joined or renewed their corporate memberships in the SSPA, the largest and most influential association in technology services and support.


Allegro Associates, Entelligence, Pretium Partners, Stone Cobra, Support Center University, and The Verghis Group Renew Support of Elite Expert Alliance Partner Program
SAN DIEGO, October 9, 2009 – AFSMI, SSPA, and TPSA—the three leading professional associations of the services and support industry—today announced that Allegro Associates, Entelligence, Pretium Partners, Stone Cobra, Support Center University, and The Verghis Group have each renewed their membership in the prestigious Expert Alliance Partner (EAP) program.  


Xerox, Sun, Intergraph, Informatica, HP, EMC, Digital Hands, and Approva Named for “Women in Services: Profiles of Success” Panel
SAN DIEGO, CA – October 9, 2009 – AFSMI, SSPA, and TPSA—the three leading professional associations of the services and support industry—announced the “Women in Services: Profiles of Success” panel for the upcoming Technology Services World conference being held in Las Vegas, October 19-21, 2009.


Schlumberger Information Solutions Certified by SSPA for Global Excellence in Services Operations
FOR IMMEDIATE RELEASE: Houston, May 7, 2009—Schlumberger announced today that Schlumberger Information Solutions (SIS) has received the Service & Support Professionals Association's (SSPA's) Excellence in Service Operations certification. This prestigious certification applies to SIS global support operations.


HP Earns Industry Recognition for Excellence in Commercial PC Tech Support and Services
PALO ALTO, Calif., March 5, 2009 – HP today announced it has received certification from the Service and Support Professionals Association (SSPA) for providing superior technical support and services to business notebook and desktop PC customers in the Americas region.


Attensity, Citrix Online, ISOdx, nGenera and RightNow Honored as Recognized Innovators by AFSMI, SSPA, and TPSA
SAN DIEGO and SANTA CLARA, Calif., May 5, 2009 – The Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA) and the Technology Professional Services Association (TPSA) today announced the winners and finalists of the Spring 2009 Technology Services Recognized Innovator program at the Technology Services World conference in Silicon Valley.


Technology Services Industry Association Validates Taleo as the First and Only to Receive Accreditation for Superiority in Customer Support
Dublin, CA – June 16, 2011 – Taleo Corporation (NASDAQ: TLEO), the leading provider of on-demand talent management solutions, today announced its receipt of the Technology Services Industry Association (TSIA)'s Excellence in Service Operations certification for delivering superior customer service across its global service operations. Taleo is the first and only talent management provider to receive this esteemed accreditation. Companies seeking the Excellence in Service Operations certification undergo a rigorous evaluation process to assess compliance with industry-leading best practices. To achieve the certification requires companies to prove stringent process discipline, corresponding excellence in key metrics, and commitment to continuously improving customer-centric service delivery.


Axeda, ClickSoftware, NextNine, Parature, SupportSpace, Verint and Vertical Solutions Named Fall 2008 Recognized Innovators by Global Service and Support Associations
LAS VEGAS, Oct. 21, 2008 – The Association for Services Management International (AFSMI) and the Service & Support Professionals Association (SSPA) announced the winners and finalists of the Fall 2008 AFSMI and SSPA Recognized Innovator program at the Winning Service Strategies in a Shifting Global Economy conference today in Las Vegas. Technology and services vendors were recognized for improving the way companies provide service and support to their customers in categories representing support's role in reducing corporate carbon footprints.


SSPA and AFSMI Join Forces to Present Fall 2008 Recognized Innovator Green Edition
SAN DIEGO, June 30, 2008 –The Service & Support Professionals Association (SSPA)and the Association for Services Management International (AFSMI) today announced that the highly successful SSPA Recognized Innovator Awards Program will be expanded to include AFSMI partners.