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Research Report
Pacesetter Practices for Customer Growth and Renewal
SaaS Subscriptions and Support Contracts
The data TSIA collects through benchmarking, survey, and polling provides insights into what “good” looks like. Pacesetters outperform the rest of the company population by deploying a number of key practices. In this paper we explore some of those practices in the area of customer growth and renewal and the results achieved by the pacesetter companies.
Authored By:
Jack Johnson
Vice President, Customer Growth and Renewal Research, TSIA
Publish Date: October 9, 2022
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