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This Service Insight tackles one of the very specific challenges facing technology companies as they begin to pivot their service portfolio from an asset focus to an outcome focus: How do we price outcome-based services? This is no simple question. But the first step in the journey is to clearly define the concept of “business outcome.”
Executive Director, TSIA
Publish Date: May 14, 2014
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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