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Research Report

Operationalizing the Flow of Work Along the XaaS Value Stream

This report is for XaaS Product Management members only

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The topic of supporting technology stacks ranks in the top inquiries from TSIA members. To identify how companies are deploying technologies to manage customer insights, organizing the flow of work, and integrating data and systems for in-market success of XaaS offerings, TSIA defines the value stream and offers a framework to identify the most critical integrations and information flows.

Authored By:

Laura Fay

Vice President and Managing Director, Offers Research and Advisory, TSIA

John Ragsdale

Distinguished Vice President, Service Technology Research, TSIA

Publish Date: November 9, 2022

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