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Research Report

Migrating Customers to XaaS

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This paper provides framing for how technology providers can segment their existing install base for the great migration to XaaS offers. It covers the following topics:

  • The migration challenges
  • Impact on EBITDA
  • Three Transition types
  • Customer readiness assessment framework
  • Steps for a tolerable transition


Authored By:

Thomas Lah

Executive Director and Executive Vice President, TSIA

Laura Fay

Vice President and Managing Director, Offers Research and Advisory, TSIA

Martin Dove

Publish Date: August 4, 2020

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