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Research Report

Managed Services Technology Stack

Optimize and grow your managed services business with technology.

TSIA has identified 24 separate application categories recommended for building highly productive, scalable managed services, including core infrastructure technology, productivity tools, and remote monitoring tools to track customer behavior and satisfaction.

Download the 2018 Managed Services Technology Stack report to get:

  • Recommended technology stack for managed services
  • A list of top-installed vendors in each technology category
  • Top adopted and emerging tools to boost operational and financial KPIs

Technology is incredibly important to the success of managed services. Monitor remote customer equipment for errors and outages by leveraging the data insights from this report.

Authored By:

John Ragsdale

Distinguished Researcher, Vice President Technology Ecosystems, TSIA

George Humphrey

Vice President and Managing Director, Service and Delivery Research and Advisory, TSIA

Jeff Connolly

Publish Date: January 21, 2018

TSIA membership is like having a foothold in the industry. It gives us access to a wealth of research and expertise we can use to stay current with trends and optimize our managed services business.

Harpreet Kaur, Sr. Director, JDA Software

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