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Over the past seven years, over 150 companies have joined TSIA’s Managed Services (MS) discipline, with MS operations ranging from end-user IT support, to industrial equipment, healthcare and cloud managed service operations. Even within the same markets, it is very common for different providers to offer drastically different scopes of support, often leading to apples-to-oranges pricing comparisons that are often confusing to customers and the providers themselves.However, every MS provider is faced with the same set of challenges and opportunities: how do they most effectively design, establish, and administer the prices of their services offerings to their customers. This survey was designed to gather detailed data about pricing models, mechanisms, and practices to help our members understand the most common and successful approaches to administering pricing in MS business today. Throughout this report, we will use these definitions as standards and section headers to discuss results:
Vice President, Managed Services Research, TSIA
Publish Date: October 17, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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