This content is currently only available to TSIA members.
If you believe you are seeing this message in error,
please let us know.
Research Report
Managed Services Organization Roles and Their Impact on KPIs
This report identifies the most prevalent organization structures for managed services, including offer management, delivery, sales, marketing, finance, and operations. It articulates the correlation between leading key performance indicators and the structures used to support them.
Authored By:
George Humphrey
Vice President Research, Managed Services, TSIA
Jeff Connolly
Senior Director Research, Managed Services, TSIA
Publish Date: October 20, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
Experience Our Community
Our thriving community of 40,000 technology and services leaders rely on TSIA insights every day.