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Research Report

Managed Services Organization Roles and Their Impact on KPIs

This report is for Managed Services members only

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This report identifies the most prevalent organization structures for managed services, including offer management, delivery, sales, marketing, finance, and operations. It articulates the correlation between leading key performance indicators and the structures used to support them.


Authored By:

George Humphrey

Vice President Research, Managed Services, TSIA

Jeff Connolly

Senior Director Research, Managed Services, TSIA

Publish Date: October 20, 2017

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Peg Rodarmel, SVP, Subscription Services, Infor

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