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Research Report

Managed Services for Non-OEMs: What the Data Tells Us (Report)

This report is for Managed Services members only

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Managed services (MS) within non-OEMs (non-original equipment manufacturers) tend to contribute a larger percentage of company revenues and be more strategic to the business as a whole, compared to MS practices within OEMs.

However, non-OEM managed services KPIs lag behind OEMs in several important ways. Why is this the case and what can you do about it?

This report highlights key metrics, practices, and correlations from MS businesses within non-OEM services organizations, highlighting important differences between OEM and non-OEM practices and performance, including:

  • MS importance and maturity within non-OEMs as compared to OEMs.
  • Non-OEMs positive but lagging growth rates compared to OEMs, and reasons for these differences.
  • Non-OEM opportunities to use the customer success function to stem customer and revenue attrition.

Authored By:

Jeff Connolly

Sr. Director, Managed Services Research, TSIA

Publish Date: March 21, 2018

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