Sign In
Research Report

Managed Services for Non-OEMs: What the Data Tells Us (Report)

This report is for Managed Services members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Managed services (MS) within non-OEMs (non-original equipment manufacturers) tend to contribute a larger percentage of company revenues and be more strategic to the business as a whole, compared to MS practices within OEMs.

However, non-OEM managed services KPIs lag behind OEMs in several important ways. Why is this the case and what can you do about it?

This report highlights key metrics, practices, and correlations from MS businesses within non-OEM services organizations, highlighting important differences between OEM and non-OEM practices and performance, including:

  • MS importance and maturity within non-OEMs as compared to OEMs.
  • Non-OEMs positive but lagging growth rates compared to OEMs, and reasons for these differences.
  • Non-OEM opportunities to use the customer success function to stem customer and revenue attrition.

Authored By:

Jeff Connolly

Sr. Director, Managed Services Research, TSIA

Publish Date: March 21, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.
 

Technology Services Industry Association

The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.

 

Receive TSIA research, webinar invitations, and more.

 
© Technology Services Industry Association (TSIA). All rights reserved worldwide.