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Managed services (MS) within non-OEMs (non-original equipment manufacturers) tend to contribute a larger percentage of company revenues and be more strategic to the business as a whole, compared to MS practices within OEMs.
However, non-OEM managed services KPIs lag behind OEMs in several important ways. Why is this the case and what can you do about it?
This report highlights key metrics, practices, and correlations from MS businesses within non-OEM services organizations, highlighting important differences between OEM and non-OEM practices and performance, including:
Sr. Director, Managed Services Research, TSIA
Publish Date: March 21, 2018
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Peg Rodarmel, SVP, Subscription Services, Infor
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