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This survey is designed to assess the development and impact of more advanced managed services delivery practices, how these practices typically mature, and what impacts they have on business health and operational metrics.
The eight managed services delivery practices being assessed are:
1. Intellectual Asset/Knowledge Management
2. Risk Management
3. Business Continuity Planning
4. Resource Management
5. Talent Management
6. Program Management Office
7. The Delivery Operations Standards Office (DOSO)
8. Client Service Management
Vice President, Managed Services Research, TSIA
Publish Date: December 9, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.