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Research Report

Managed Services Delivery Maturity Survey Results

This report is for Managed Services members only

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This survey is designed to assess the development and impact of more advanced managed services delivery practices, how these practices typically mature, and what impacts they have on business health and operational metrics.


The eight managed services delivery practices being assessed are:

1. Intellectual Asset/Knowledge Management

2. Risk Management

3. Business Continuity Planning

4. Resource Management

5. Talent Management

6. Program Management Office

7. The Delivery Operations Standards Office (DOSO)

8. Client Service Management

Authored By:

Jeff Connolly

Vice President, Managed Services Research, TSIA

Publish Date: December 9, 2021

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