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This document provides a snapshot of current tech industry performance, including the rapid growth in managed services, and also provides managed services benchmark data that illustrates nine different practices that improve profitability: three offer practices, three sales practices, and three service delivery practices.
Vice President Research - Managed Services, TSIA
Publish Date: May 17, 2016
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Peg Rodarmel, SVP, Subscription Services, Infor
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