We use cookies to enhance site navigation, analyze site usage and show personalized advertising. See our Privacy Policy. California residents - see CCPA Privacy Policy Supplemental for opt-out options.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Research Report

Long-Term Talent Management Strategies for Field Services

This report is for Field Services members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

The primary long-term, talent management challenge for field organizations is building a flexible, innovative workforce that delivers today’s business while preparing for tomorrow. This report looks at the challenge from both the perspective of the service executive that must execute the transformation (the four R’s: Reskill, Redesign, Restructure, and Recruit) and the evolving field service workforce that must be nurtured (the three C’s: Career, Culture, and Communication).
Pacesetter practices that enable the creation of an engaging work environment and a framework for executing the transformation are provided. The wide-ranging business benefits of the accompanying reduction in employee attrition are also shared. 

Authored By:

Vele Galovski

VP Research, Field Services, TSIA

Publish Date: April 3, 2014

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 40,000 technology and services leaders rely on TSIA insights every day.