Research Report

Long-Term Talent Management Strategies for Field Services

This report is for Field Services members only

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The primary long-term, talent management challenge for field organizations is building a flexible, innovative workforce that delivers today’s business while preparing for tomorrow. This report looks at the challenge from both the perspective of the service executive that must execute the transformation (the four R’s: Reskill, Redesign, Restructure, and Recruit) and the evolving field service workforce that must be nurtured (the three C’s: Career, Culture, and Communication).
 
Pacesetter practices that enable the creation of an engaging work environment and a framework for executing the transformation are provided. The wide-ranging business benefits of the accompanying reduction in employee attrition are also shared. 

 
 

Authored By:

Vele Galovski

VP Research, Field Services, TSIA

Publish Date: April 3, 2014

 

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