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Research Report
Leveraging Unstructured Data: Quick Poll Findings
Are service organizations revealing insights from unstructured data such as email, social media, and case notes? Do standard processes already exist for these analytics? How much business value is being captured by these processes? We addressed these questions with a TSIA Quick Poll administered to TSIA's Analytics Champions Community.
Authored By:
Jeremy DalleTezze
Senior Director Research, Data Analytics, TSIA
Judit Szilagyi
TSIA
Publish Date: July 27, 2017
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