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Are service organizations revealing insights from unstructured data such as email, social media, and case notes? Do standard processes already exist for these analytics? How much business value is being captured by these processes? We addressed these questions with a TSIA Quick Poll administered to TSIA's Analytics Champions Community.
Senior Director Research, Data Analytics, TSIA
Publish Date: July 27, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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