Research Report

Leveraging Maintenance and Support for Service Growth in an Industrial Equipment Environment

We recently conducted a benchmark survey with eight TSIA members whose maintenance and support businesses represented over $1 billion in recurring revenues.

The survey solicited information from participants regarding various aspects of their maintenance and support contract business, including:

  • Initial sales of maintenance and support contracts with the product deals
  • Renewal sales
  • Upselling to premium support
  • An array of relevant metrics and practices

Download this free report now to get a look at key findings from the survey and valuable recommendations from the data analysis.


Authored By:

Harald Kopp


Julia Stegman

VP Research, Service Revenue Generation, TSIA

Publish Date: January 30, 2015


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