When knowledge management is executed properly, companies flourish, as employees openly share information with one another, eventually providing it to customers for self-service. When implemented poorly, companies find themselves sinking endless funds into programs leaving employees and customers frustrated. And if mismanaged for too long, organizations with a central knowledge hub once considered innovative become seen as mediocre, struggling to manage stale content and toxic workplace culture.
In this report, TSIA:
Senior Research Associate, Enterprise Technology, TSIA
Publish Date: January 13, 2020
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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