Research Report

Key CS Metrics

This report is for Customer Success members only

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TSIA Members often ask two questions:

  • What are the key metrics for customer success organizations?
  • What is the current industry performance on those metrics?
This TSIA DataView provides a list of key metrics and the details on current industry performance on them.

Authored By:

Mary Loy

Sr. Research Analyst, TSIA

Publish Date: July 17, 2018

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Peg Rodarmel, SVP, Subscription Services, Infor

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