Research Report

Key CS Metrics

This report is for Customer Success members only

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TSIA Members often ask two questions:

  • What are the key metrics for customer success organizations?
  • What is the current industry performance on those metrics?
This TSIA DataView provides a list of key metrics and the details on current industry performance on them.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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