As an OEM or hardware provider, your business model has always revolved around making the product, selling the product, and shipping the product. With the exception of adding a support and maintenance contract to keep the product running, anything after the sale has always been the customer’s responsibility.
But now your customers are expecting you to help them achieve specific business outcomes with your products, your investors are insisting on annual recurring revenue from new as-a-service offers, and industry trends are shaking up your entire business model with the help of new digital technologies.
This paper will:
This “digital transformation” is impacting every industry, and if you don’t already have a plan for when it hits yours (and make no mistake, it will), you're falling behind. But do you and your colleagues fully understand exactly what that means and what it will take to survive and thrive in an increasingly service-led economy? While industrial equipment, healthcare, and enterprise IT manufacturers are feeling the pinch of digital transformation, the good news is that there is help out there for organizations like yours struggling with where to go next, or in many cases, how to start.
Vice President, Field Services Research, TSIA
Publish Date: January 23, 2020
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.