78% of Managed Service Providers are either evaluating, implementing or have implemented artificial Intelligence in their delivery operations.
That means only 22% are currently not pursuing the use of AIOps.
TSIA members are rapidly evolving their delivery capabilities to achieve optimal scalability while improving service level performance. These capabilities include RPA (robotic process automation), automated discovery of infrastructure, application and configuration items, and advanced data analytics. COVID-19 is serving as an accelerator for the development of these advanced capabilities.
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