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Research Report

Industry Trends with Support Offers

This report is for Service Revenue Generation members only

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Support revenues in on-premise business models continue to play an important role with contributing to both top-line revenue and margin. In this publication, we analyze the industry trends with support offers that are sold in conjunction with software and hardware and address the questions:

  • What are the service attributes most commonly included in basic, premium, and platinum support offerings?
  • Are adoption services being bundled into premium support offerings?
  • How are support offerings priced?

Authored By:

Jodie Paxton

Vice President, Service Revenue Generation, TSIA

Publish Date: March 30, 2020

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