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Research Report

Industry Trends with Software Support Offers

This report is for Service Revenue Generation members only

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This publication summarizes the industry trends and best practices for creating compelling software support offers in on-premise business models. There is a particular focus on creating premium support offers.

  • What are the service attributes most commonly included in basic, premium, and platinum support offerings?
  • Are adoption services being bundled into premium support offerings?
  • What are the differences in support offerings for large enterprise customers versus small-to-medium-size customers?
  • How are support offerings priced?

Authored By:

Julia Stegman

VP Research, Service Revenue Generation, TSIA

Publish Date: January 9, 2017

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