Research Report

Industry Trends with Software Support Offers

This report is for Service Revenue Generation members only

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This publication summarizes the industry trends and best practices for creating compelling software support offers in on-premise business models. There is a particular focus on creating premium support offers.

  • What are the service attributes most commonly included in basic, premium, and platinum support offerings?
  • Are adoption services being bundled into premium support offerings?
  • What are the differences in support offerings for large enterprise customers versus small-to-medium-size customers?
  • How are support offerings priced?

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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