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Research Report

Industry Scenario: Extreme Remote Services

How do we set up for success post-crisis?

As part of the ongoing research related to how technology providers are responding to the challenges being created by COVID-19, the TSIA research team is defining potential scenarios that could unfold in the industry over the next three years.

This paper discusses a scenario TSIA is calling Extreme Remote Services.

It also looks at a real-time case study on extreme remote services featuring IBM.

Authored By:

Thomas Lah

Executive Director and Executive Vice President, TSIA

Vele Galovski

Vice President, Support and Field Services Research, TSIA

George Humphrey

Publish Date: April 27, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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