Research Report

Industry Scenario: Extreme Remote Services

How do we set up for success post-crisis?

As part of the ongoing research related to how technology providers are responding to the challenges being created by COVID-19, the TSIA research team is defining potential scenarios that could unfold in the industry over the next three years.

This paper discusses a scenario TSIA is calling Extreme Remote Services.

It also looks at a real-time case study on extreme remote services featuring IBM.

Authored By:

Thomas Lah

Executive Director and Executive Vice President, TSIA

Vele Galovski

Vice President, Support and Field Services Research, TSIA

George Humphrey

​Publish Date: April 27, 2020

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