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As with nearly every aspect of our lives, the COVID-19 pandemic is significantly impacting both OEMs and non-OEM service providers.
TSIA Field Services members have historically received an average of 84,000 service incidents per month, with over 40% requiring an in-person, on-site dispatch to resolve. Further, 60% of those incidents required a spare part to be delivered to the customer’s site to resolve the issue.
This paper provides insights on how OEM field services organizations are responding to keep on-premise equipment up and running.
Topics covered include:
Vice President, Support and Field Services Research, TSIA
Publish Date: April 9, 2020
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.