Research Report

How to Talk to Your CEO About Funding Customer Success

Figuring out how to fund customer success is something that many organizations are struggling with because they lack a clear model for how to budget and scale their activities.

In this ebook, we'll explore three customer success budgeting principles, including:

  1. Developing a sustainable business model
  2. Aligning customer success charter with funding
  3. Determining the appropriate cost bucket on your balance sheet

Download your copy and be better prepared to talk to your CEO about the best way to fund your customer success organization.


Authored By:

Phil Nanus

VP Research, Customer Success, TSIA

Publish Date: January 6, 2017


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor

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