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Research Report

How the Pandemic Has Impacted Onsite Training

"I don’t think it comes as a surprise to anyone that in addition to classroom training, most customer training organizations are cancelling onsite training, whether by choice, or by decree."

In this e-book, we’ve compiled research and findings to outline the impact of the pandemic on onsite training and have included actionable takeaways and a checklist to help reorganize your current practices, adjusting to meet the changing demands of today’s consumers.

The world has forever changed with the emergence of the COVID-19 pandemic. No one knew the extent to which it would impact the economy, our daily lives, company operations across all industries, and consumer demand. It’s a fair assumption to say, however, that the technology industry has undergone a permanent transition that will last beyond the current crisis. Working from home is becoming the new protocol for many companies, and the digital transformation has marched forward at lightning speed. Yet through these transitions, the need for customer training has remained, and in many ways, has become even more important.

Through the use of TSIA polling and data collection, we are not only able to track the current changes, opportunities, and challenges facing education services organizations across the globe, but are also able to define new best practices and recommendations for action.

Download a copy today to share with your team!

Authored By:

Maria Manning-Chapman

Vice President, Education Services Research, TSIA

Publish Date: January 14, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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