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Research Report

How Customer Success Can Make a Lasting Impact During the COVID-19 Crisis

COVID-19 has impacted many different facets of societal norms, not to mention day-to-day business.

This report provides guidance for the short term, and also looks at significant opportunities for customer success organizations that can make a lasting impact on both their customers and their company, which include:

  • Streamlining sales and marketing costs
  • Monetizing customer success
  • Dynamic engagement
Download the report to take a deeper dive into how your customer success team can make a lasting impact during these unprecedented times.

Authored By:

Phil Nanus

Vice President, Customer Succes Research, TSIA

Publish Date: April 7, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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