Hewlett-Packard (HP) is a renowned multinational company that is currently transitioning its focus toward expanding recurring service revenues. In a recent episode of the TECHtonic podcast, Thomas Lah, the executive director and executive vice president of TSIA, spoke with Grad Rosenbaum, the vice president of customer success at HP, to discuss the company’s aim to nurture recurring revenue while undergoing significant transformation. They discussed HP’s long-standing presence in the market and how to evolve and tailor services to meet customer needs.