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Research Report

Hardware Manufacturer's Strategic Growth Plan

One of the top business challenges faced by TSIA members is "What frameworks can we use to better align our service strategy with the overall company strategy?"

Four common reasons that service organizations have difficulty aligning their strategy are:

  1. Employees don't understand the strategy
  2. The executive team doesn't spend enough time discussing the strategy
  3. Budget is not aligned to the strategic plan
  4. Employee incentives aren't aligned to the strategic plan

To help you address these four areas and set your organization up for success, TSIA created this strategic growth plan as a tool you can use to:

  • Align your organization
  • Fund your transformation
  • Execute your strategic plan

Get everyone on the same page! Download your copy today and start putting points on the board. 

Authored By:

Vele Galovski

VP Research, Field Services, TSIA

Publish Date: November 20, 2020

Our TSIA membership provides valuable resources for us as we strive to drive our operation to be best in class in all aspects of service delivery.

Patricia Nelson, Service Assurance Delivery Operations, Nokia Mobile Networks

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